Ag-Pro in Fairfield County

For a guy that spend 15k on a john deer 1025r you would think that they would help you for parts for it. 10 phone calls at the The lancaster location kept getting transferred multiple times hung up on twice and still cant get help on an upgraded air box for my tractor. Will take my buisness somewhere. Its a shame to because end of this year we was going to upgrade alot of our farm equipment including 1 combine 2 sprays 2 disc and some other smaller things. But you guys wont get my buisness.

Very poor sales service. Been in two times and its like their sales staff is paid to not talk to customers. Dead silence in the showroom and can see 4 sales people available and none willing to make eye contact with me. Coming in to buy a tractor they have in stock and wont help me. I interrupt a salesman browsing the internet and ask if he can sell me a tractor and he replies with "Maybe." He spouted some prices off the top of his head that he "thought were right" then sighed when I asked him to look up the engine hours on a used tractor on the lot. Wont be back again unless maybe a district sales manager gets in contact with me before I buy a Kubota!

I should have learned my lesson the first time. I ordered seal kits and was given the run around for six months. And never got them! Well I tried them again for an oil drain plug and gasket total $5.05 and NO WHERE did it tell me that I was going to be charged OVER $22.00 for delivery by UPS.UPDATE: shipping was corrected...

Purchased a 13,000 dollar mower from Agpro Lancaster Ohio. Not even a year old, 35 hours. Will not start all the time. Took it back to dealer in Lancaster, Ohio. They said they could not find anything wrong and are charging us 110.00 labor because they could not find the problem. BEWare!!

Thank you for the fast service,Great attitude and dealing with my since of humor. You made my visit enjoyable.Thank you for getting the items I needed for my mower AND being the correct things I needed so I dont have to do a refund on something that was a wrong part or size.Thank you TeamLancaster, ohio

Be aware that Delmont Rd. is under construction.

This has to be the worst place for customer sales and service. At first I thought it was okay, but after dealing with them Ive changed my mind drastically. I should have read the reviews, I wouldnt have bought here. Good luck if you do.

Top notch salesman answered every question I had, and directed me to the perfect lawnmower for our acreage. Went the extra mile on multiple occasions through the sales process, we couldnt be happier with our purchase!

Nice they had my part. Just a deck belt. Service department couldnt spare anyone to help replace it. Didnt seem helpful to me.Maybe I need to find a small shop and someone with a personality.

Called for a John Deere Deck Level Gauge, had it in stock. Picked it up. Happy camper!

Had to riding mower tires installed. Dropped off Friday at near closing time, ready for pickup Monday. Great service, good price!

They have a large assortment of tractors, mowers etc. Everyone is very helpful and knowledgeable.

Expensive and rude! 500$ to replace a carburetor!! They also like to add fees they dont quote you. Decent repair job but I wont be returning.

Ridiculous price markups. The cardboard boxes with the fancy JD logo must be crazy expensive because the fleetguard filter in the box isn’t. Its a shame. Why service after the sale right? The commission is all that matters. Farmers get price gouged on every opportunity possible. Too bad Hagie isn’t still privately owned

I normally don’t review businesses but today I was able to have a day off so I thought I would visit AgPro. I wanted a new Honda Mower and I stood in the waiting room for over 45 minutes with no one even acknowledged my existence. I felt that no one had the time to talk with me and I was ready to buy today. Sorry that I wasted some of my day off at your business.

Ag pro has has run this John Deere dealership in the ground. No customer service . I have been a long time customer of JD equipment. The people and quality are gone. I will not buy any more parts or equipment from these guys.

Just took delivery of a new X750 from salesman Travis Beery that I purchased from this location. He went above and beyond to find and secure this particular model for me even in the midst of the supply shortages. Furthermore, he kept me informed of the shipping dates that continued to change due to the lack availability nationwide.I would recommend you visit this location and speak to Travis for any equipment needs you have.

My biggest complaint is about the lowest cost zero turn mower they sell. We purchased it for our 2 acres and average mowers. The deck constantly broke. We had it in the shop yearly, sometimes more due to the deck falling, since it was bought in 2014. Charged over 100 dollars to pick it up, each time. Hundreds more for the repair..asked a representative as to why and his answer was it was only designed to last 5 years! I could have paid someone 600 dollars a year to do my lawn! My opinion.. don’t buy John Deere anymore.

So... I appear to have won the grand prize for ignominious vain pursuits at John Deere. I have found the only significant part for a piece of John Deere iron that is not listed in the parts manual OR shown in the exploded view diagrams. Tim, one of the gentlemen at the parts counter, swears hes going to figure this out and identify the correct part. I hope he does. I really need the part to fix my JD 483. Good place, on the west side of Lancaster a good bit out. If the rest of the folks are as good as Tim then this place is blessed with great staff... and its the closest JD place to me on the outer edge of the John Deere Empty Quarter, otherwise known as southeast Ohio.

I purchased a new X 380 and the belt pulley was installed upside down. Ag Pro picked it up and fixed the problem. I did receive the wrong owners manual. Travis was great in sales and the parts department is always professional and helpful.

Had to buy a new mower for mowing difficult terrain. Went to Ag Pro and talked to the salesman about my options. Salesman was extremely helpful. After deciding what I wanted it was discovered there was one on the lot. Salesman said he would do all he could to see that the mower was delivered that day. True to his word the salesman himself delivered the mower by 5 pm.

The attitude in this company is terrible across the board. The first time I went there, I watched a couple other people getting upset with the employees from their demeanor. No concept of customer service. Went in for one problem on a brand new tractor, left with another problem I’d never had before. Then I call, and just get a bunch of attitude. Terrible.

Fast service great parts guys! In there twice this week and spent less than 15 minutes total getting the right parts. Happy to do buisness with ag pro!

Good luck on getting them to fix anything .they will just lie and give it back to you then wait till your out of warranty then tell you when you take it back they no what the problem is now but it will cost you do not buy from any ag pro . now i get this response that everyone gets they just modify it and tell you how sorry they are but nothing ever gets done

I recently bought a $35,000 tractor with a loader and mower. Initially, during the purchase my experience was ok. Only when I needed service, parts or advice did I experience the same ambivalent attitude toward an established client that I read below. Not sure how this place stays in business. If fact, I recently called just one more time to buy another $12,000 implement. I was hoping my prior experiences were an anomaly. Well, after a 10 minute on hold with no answer, I hung up. Imagine, wanted to buy an expensive piece of equipment and everyone was "busy" but most likely were just "indifferent" to my call and my need as all marginally run businesses behave. Done with this one.

0/10 recommended. Worst customer service I’ve ever received. They must be trying to put farmers out of business!! Had our 2955 JD tractor for 3 months during hay season and charged us $11,000 for labor!!!! Every time we went up there nobody was working on it. It didn’t need that much work. They said they had trouble with parts so why would they charge us that much labor. Will never go back.

Highly Suggest Hoing To Buckeye Power Sales If You Want The Truth Nothing But Liars At This Location .... And Do Not Honor Their 30 Day Return Policy They Will Change Their Story Everytime .. Do Not Shop Here .....

Extremely poor communication and service. I accidently ran over a chain with my JD mower and on 6/9/20 called AgPro Lancaster to repair it. It is now 6/30/20. I have called twice for updates finally being told that the soonest it may be ready is 7/10/20. I have 1.5 acres that I will now need to hire someone to mow. A months backlog is unacceptable!

They should rename their service department to “don’t bother me “. I had to have my 1023E taken in for 2 problems- it was missing a bolt in the bag-catcher bracket (from the date of purchaseand more recently it developed a vibration in the belt-driven vac motor for the bagger system. The service tech tried to say that the bag catcher bracket should only have one bolt, so I had to take the owner’s manual in to show them otherwise. In dealing with the service department over the phone, I was repeatedly treated like I was a bother to them. At one point in the conversation, I was put on hold without even being told, as I was in the midst of talking. I have since been asking around and apparently the few people I’ve spoken with have had similar experiences with the service department. I’m overall happy with John Deere products but this store won’t get another dime from me.

Spoke with salesman on multiple occasions to purchase a 1025r. I was told it was a 19/20, and asked multipl questions to ensure the implements would work from the previous years. I had everything signed, and was going to pick it up that Satirday.When. Looking at the tractor, the plastics on the steering wheel, and controls were faded. I didnt think much of it, as I know they sit outside until they are sold. I was also informed that the battery was going to be replaced. Again, didnt think much of it.That Satirday, I met the salesman there, and he pulled the tractor around. Went inside, and was handed the build packet, and manual for the tractor while he went to get the spare key. I then informed him that there is an issue. The Serial number on the tractor was for 2018. He said his "system" shows it is a 19/20. I told him his system was incorrect, which explains wy it was so faded, and had to replace the battery. I then noticed the build date of 19 January 2018. This tractor was already two and half years old.I asked if he could work on the price, he said he couldnt because that was the sale price. I asked that a 201i was the same price as a 19/20, and he said yes. I doubt that.I gave him all the time in the world to work on the price, toss in a rake of something, but he did nothing. I left without the tractor.I was informed that the tractor had sold, so I feel sorry for the individual who thought they were getting a new tractor, but has one that is 2 and half years old.I am very disappointed with this company, and will inform others of my bad experience. BUYERS BEWARE, AND ENSURE YOU ARE GETTING WHAT YOU ARE LEAD TO BELIEVE!!

First they came and took my 85 year old Mothers tractor out of her garage without even knocking on her door, then they had it for 3 weeks, they lost or kept the key, and when they finally returned it the lever to adjust the height of the mower was disconnected! Horrible business practice.

I called in early December to have my tractor picked up for regular annual PM. It was picked up, worked on, and brought back over the next few weeks. I paid for it over the phone. That part was fine, until I looked at the front tires, which were completely out of alignment to the point of ridiculousness; how could my mower be brought back to me in this condition? I called, and the man I talked with on December 30 said he would have someone out to pick it up, which he did a couple of days later, early January. After almost 4 weeks of hearing nothing, on January 27 I called...and called...and called. Finally on the 4th attempt the female (I believe Michelleanswered. At first she had no idea what I was talking about, and it was only after I displayed unhappiness that she looked it up, only to tell me she had no idea, would need to talk with a tech, and would have to call me back. Still waiting for that call. On Friday, January 30, I called again...and again...and again, finally asking to talk with a manager who, amazingly, was too busy to talk with me. The parts guy who answered assured me he would take my name and number to the manager and I would be called back. Still waiting for that call as well. So not only do I not have my tractor fixed after 2 months, but I cant even get anyone to give me an update. This is beyond inexcusable. I stopped bringing my service there a couple of years ago because of problems, but thought I would give you another try. Big mistake. All I want right now is my tractor back, FIXED.

Sent my compact tractor JD 2210 here for annual service like we did with JD Equipment in Lancaster. Oil change was a couple hundred, hydraulic fluid was a couple hundred! Holy Cow, this was a rip off! This is a small tractor, uses 2.1 quarts of oil! We used to get the whole tune up service plus pick up and delivery for a couple hundred dollars. I will not return to AgPro nor will i let my friends and family go there. Service is outrageous.

Zero stars. Went in to get a lawn tractor and to pay cash. One salesman was leaning back in chair jawing with a friend. Could not get waited on so after 15 minutes we left. Going to buy a Cub Cadet.

The store is very nice but they did not have the part for my mower closest was New Albany . I have to make another trip on Monday to get my part. I think they should have offered to have it sent to my house at no charge.

Cheryl (ElliottBaileyIf I could give this company ZERO stars I Definitely would!! To start off with the salesperson was Very slow and Absolutely unorganized in the whole process! It Took forever to even get out of there so and we didn’t even finance it!We specifically asked for our mower to NOT come off the lot where they obviously had been sitting for some time. The salesperson assured me it would come out of the “warehouse and be assembled”!What a lie that was and when contacted about it, it was one lie after another and Another!!! The 330 Riding Mower was filthy and already had several Rusting Parts on it! They tried every which way to convince me it didn’t come off the lot! LIE!!Delivery man himself confirmed that, but those back at the Office tried to lie out of this fact!!I personally drove down and looked at ones that were brand new and NOT on the lot!! AN Absolute Obvious Difference!!!They even tried to say they had different parts to put them together there and that some may have marks of different sorts on them!REALLY!!! They come PreAssembled!!Completely Returning Everything and will Never Ever Deal With this Company again Nor should YOU!!! I will Detour anyone I know to save there time and money from this place!!I Will Be going to any and every sight I find like the BBB and whoever else to give a Review on this Company that has Absolutely No Integrity, Customer Service and I could go On And On!!!

This used to be a great dealership, Im not sure growing bigger as Ag-Pro was a good thing. Seems like customer service is a thing of the past, Michelle really needs to realize that customers are what keeps her in a job. If you do not like your job, find a new one...Im just one person, so my boycott of this business will not hurt them. Do this to enough people, and youll eventually run your business to the ground. A new dealership has already reached out to help, and they thank AG Pro for dropping the ball.

Went for parts to a zero-turn mower, had what I needed at a reasonable price.

ag pro you are lucky to have people like Catherine, Clint and Ross just to name a few. just purchased new gator and needed a snow plow. called Catherine Monday morning and guess what they are putting it on Wednesday!!!. they always go the extra yard for us. couldnt be happier with the service. thanks rob

I have five John Deeres were made in the early 80s the early 200 seriesare you still around and look like theyre brand new would not sell them for anything

Purchased a John Deere zero turn from here. Great, friendly, knowledgeable staff. They have everything from small home power equipment to large farming equipment, to even a few antiques. They are certainly a one stop shop for the residential and commercial buyer. Will definitely continue doing business here.

Parts department was courteous and helpful. Great place & people.

Friendly and came through for a customer when London JD equipment didnt. We wish we would have purchased from Lancaster location. London location was incompetent and careless. Delivered a new mower with the wrong keys and unwilling to bring the correct set at that time. Careless....

Ok,Had to go twice because part was not shipped the first time.This is dealership does not have the customer service it once had.The guys behind the parts counter seem frustrated too.I am always treated well and they do go out of their way to correct the situation.It seems to be a higher up issue.Maybe they have gotten to large to take care of the customer.

Service was little slow but my parts guy was friendly and help full he told me about the parts I bougt and said I would be back for the other one because they were plastic and didnt last long

when i visited the store i felt like the staff was there to help me answer my questions and offer any advice on my ag and equip questions. these guys were just awesome

I have been to there service department many times. They are friendly and answer all questions. They found parts that were hard to get for my antique tractor and were fast in getting them to me.

Friendly, knowledgeable staff and great people who take care of your needs. I bought my Deere here and have them do all the service.

We bought our 2305 from there about 7 years ago & theyve been there for our needs ever since. From general goods and services to even listening to a strange sound my tractor was making over the phone and helping me diagnose a bad battery .. the service has been great!

Bought my first compact tractor from JD Equipment 5 years ago with nothing but great service since. Recently traded it in on a new one and got a great deal.Couldnt ask for a better sales staff!