All American Subaru in Old Bridge Service Center in Monmouth County

Melek is absolutely WONDERFUL, she is a great representative for Subaru, excellent skills and great knowledge of her position. Thank you Subaru for hiring this excellent young woman!

Came here after breaking down on the side of the road. I was taken care of promptly, and they even stayed after closing the shop until I got towed in to drop my car off. They walked me through everything they were doing to fix my car, kept me updated as they worked, and were very transparent with every aspect of the process

Appreciate the prom service. Especially like my tech advisor, Mel who explained everything clearly and went out of her way to get the service done that fit into my schedule.

Very pleasant environment and very supporting staff. Kept me informed from beginning to end very satisfied.Outstanding performance would not go anywhere else. Will be in the family of Subaru for ever very well managed.

Great service department. Mel is a great advisor very knowledgeable and professional.

Lawrence and all service people were great. Kept me updated and informed every step of the way.

Great experience at this Subaru. Lawrence was super helpful! Was very fast and easy to drop off my car for service.

Lawrence was very nice and helpful and walked me through everything. It was a quick but effective visit! Will definitely come back for my next oil change.

Great place to get a car service and lease. Been leasing there for over 15+ years and they have always been fair with me and have gone above and beyond. Highly recommended!

Elizabeth was very nice. Service was done quickly. The waiting room is very clean with comfortable chairs. I am very happy and recommend this dealer for Subaru owners

Went in for a recall repair. Subaru also did a complimentary car wash. Fantastic service as always!

Greg was very thoughtful, knowledgeable and pleasant to work with! It was a very enjoyable experience and we would highly recommend his services!

I could go on and on about how much I love this service department at All American Subaru Old Bridge! 1st let me say that Lawrence Chan is phenomenal as a service advisor. He is super knowledgeable, very efficient, extremely personable and caring about all his customers. He bends over backwards to make sure youre happy and your car is given the utmost priority when you bring it in for service. Im also always extremely pleased with all the mechanics that work on my car. The mechanics there are top notch and my car is always returned to me ready to go and better than when I brought it in. So grateful I found this dealership -theyre like none other.I would never go anywhere else!! My family loves it here too!

Dashboard lights going on like it’s Christmas, no dealership was willing to take the car in at the last minute on a Saturday, All American took the car in , diagnosed the problem, corrected it and my daughter was able to drive back to school which is 4 hours away. Leaving us all grateful and relieved

As always All American came thru. My tire was losing air & I called on Friday morning as soon as I got to work & they gave me an appointment for Saturday. It was super busy when I got there but Vito got me checked in & kept me informed until my tire was patched & my car was ready. I will only take my car to All American for service they are always friendly, honest & get you on your way as soon as they can

Mel & the All American Subaru service team were polite, efficient & totally effective. They kept me apprised of vehicle status all the while it was being worked on. I’ve had a history of overall outstanding service at All American.

My todays experience with All American Subaru was excellent. Lawrence is a nice gentleman because he took my call this morning and I explained him the problem with my Subaru Forester and he asked me to come right away and he took care of the problem and I didnt have to wait for long. I appreciate for Lawrences help in this regard. Thank you 😊

I have been going to All American Subaru for more than 10 years now and as always I am never disappointed with the service I receive. Liz is the person I usually see and she is a gem! I always know that she will take good care of me and my vehicle. I appreciate the time and effort everyone in the service area puts into servicing my car. This is one of the reasons I continue to drive from Staten Island to All American Subaru and definitely why I will remain a loyal customer. 😁

I had a problem with a clogged AC drain and subsequent carpet replacement due to water damage. Liz at All American has been my service representative for years. She is always amazing, and responsive. This is my fourth Subaru from All American. They have always been honest and fair with me and I can’t recommend them enough.

Rattle noice was not fixed on my Outback head liner. I need a loaner car since it may take couple of days for the area of the noice to be found and be resolved. Overall very good service and great communication with status on the vehicle and the progress.

Subaru in Old Brigde has been servicing my car for 7 years now. Each visit is always a pleasure. Service team is the best! Each one is very helpful and courteous . Ashley, thank you! --- Eva G.

Excellent service provided at reasonable rates. Another Subaru dealer service center would not provide a 5 tire rotation seeing as the Forester wilderness has a full size spare, but All American was able to do it without question. They were very pleasant to deal with and I will be returning to them for future services even though I have other dealerships that are closer.

You really can’t get a better service department than All American. Liz, my service representative is the best. AA utilizes a video as your car is being inspected, which really assists the car owner. My repairs over the 8 years have been fair in price. When I purchase my next Outback it will be from AA. Thanks Liz for keeping me running.

Lawrence -the representative was very thorough, attentive, and explained clearly the work done and what to anticipate at my next visit. He was courteous too.

I had my scheduled oil , filter change and tire rotation. Vito was my service representative. He was attentive and professional. I waited for my vehicles work to be performed at All American Subaru. The waiting room is clean and comfortable. There’s coffee and donuts. I especially liked that Vito sent me a video showing and explaining to me the work being performed .The mechanic gave an summation of the vehicle inspection and the work he was doing. The entire experience was positive. The only minor disappointment was that the car wasn’t given a wash down due to time restraints. However ,I was given a card for a free car wash outside of the service facility. Bottom line , it was a 5 star experience.

Went there for maintenance but all of a sudden they told us that the screw on tire is broken. They usually take video of the car before maintenance but wasn’t able to show it to us. I’m 100% sure they broke it and they were charging us $200 for a $5 screw. Don’t go there.

I had Scheduled my first Service appointment with All American Subaru at 7:30 AM on a Monday. When I arrived there 4 cars ahead of me so I figured I would be delayed. The All American team did a great job checking me, going over the service required, and asked if I wanted my car washed. I chose not to in order to save time. I was shown the waiting room, made myself comfortable, and within an hour, the car was completed and although I declined a car wash, I was given a coupon for a wash. Overall the entire team was professional and courteous, and this was as pleasant a visit as I have had at a car dealership. Well done.

Ashley is the best! She’s always the biggest help each time i’ve come to All American. She keeps me updated every step of the way, she’s able to get me in with my crazy schedule and I always know that my car is in good hands. Im always very happy with my service!

Staff here is always amazing. Ive been assisted by Mel and Lawrence over the past several years and when it comes to customer service they always go above and beyond. Very rare to find these days, in my opinion. My parents moved to Florida a few years ago and when they visit us in NJ they take the auto train just so my dad can bring his Subaru to get serviced here. Thats how good they are. Highly recommend!

This was another amazing customer experience by All American Suburu, Old Bridge provided by our Service Advisor, Melek Halil. We had recently went in for an oil change and were surprised to find out that our 2013 Forester had no oil in it and required engine work. Within about a month or so again there was no oil in the engine. We were provided with a loaner vehicle, (which in fact was a motivating factor that recently resulted in our purchase of our 3rd Subaru). We were told that our temporary fix of our A/C unit now required a new compressor. Everything is back in perfect working condition. We thank Subaru and all who helped with providing us our recent engine repair under warranty. Great customer service makes for long term relationship and return customers. Thank you.

Gianvito was so helpful throughout our service. He kept us informed the whole time we waited, sent us an awesome video outlining all the inspected areas of the car, and answered all our questions. I will definitely be returning.We were even able to wait in this cute little dog park Subaru has during our service with our pup. Added bonus.

Brought my 2020 Outback for a recall and asked them to check why the car hesitates when I turn the steering all the way to the left or right. They said it could be part of the recall, if not, to diagnose it I will be charged $200, I said that’s fine. They performed the recall and they were unable to to figure out the problem and said they would have to do further test, that will cost me much more. I told them I cannot afford it now. They still charged me the diagnostic fee($200). And basically I left as I came in minus $200. They were guessing like I was guessing. Upset in how they went about it.

Great service and staff all around. Ive been to many Subaru dealerships around New Jersey. This is in my opinion the best dealership I have dealt with. They dont consistently tell you to change your cabin air filter (red flag anywhere you goor any unnecessary fixes. They have been diligent at honestly assessing my car and recommending *only* what it may need at the time of service. Fair prices for oil changes etc. (Labor at dealerships always high. Keep that in mindMechanics are great here. They have consistently maintained my Sub since 2017 and I cant complain. I usually dont write reviews either but want to give them their credit and all.

It took a little longer than Id like for an oil change, but I liked dealing with Lawrence, at the service counter. Hes a good guy and takes his time to explain to you what your car needs. I was never a big fan of using car dealerships for scheduled maintenance, but I trust them. Im sure the mechanics are skilled too, never had an issue.

I love coming here for all my car needs. They’re communicate very what is being done to the car and if they ran into any issue and why. The waiting area is very clean and has fresh coffee and snacks while you wait. I always enjoy my experience here!

Although they were able to take the car in for service for a recurring issue (4xthat Subaru has yet to fix, I couldn’t leave the car at this time since their are no available loaner vehicles and since they were going to , once again troubleshoot there was no indicator of how long I would be without a vehicle. My advisor Melek was very helpful but Subaru itself has had me running back and forth for 18 mths with this same problem of all warning lights remaining on when the cabin temperature exceeds 85 instead of declaring this car a lemon and getting me into a reliable vehicle. I’ve even submitted videos of the problem without being offered a remedy.

As always, the Service at All American Subaru was excellent. It has always been outstanding and my recent Service experience there was great. In my experience, the whole staff at Subaru All American has always been terrific. I highly recommend All American Subaru of Old Bridge.

My first oil change experience for my new Forester was really great!Mel was knowledgeable and friendly. The wait time passed quickly and everyone I encountered at the service department was pleasant. Would recommend All American Subaru to everyone!😊

Melek is amazing. She is friendly, knowledgeable, courteous and very helpful, even when extremely busy. She clearly discussed all my options and issues.The job was done quickly. I am very happy with the device provided today

I spent hrs looking for a noise coming from my engine. The All American Subaru service team found it right away loose heat shield.. Major or minor repairs they get the job done. They are truly full service for your car

Came to service due to excessive wear on all 4 tires. tires have been replaced , balanced and wheel alignment done. Very attentive representatives , full car report. Great service.Thank you Lawrence and team for your efforts

Lawrence Chan, is always professional and accommodating. I was not inconvenienced and had my car serviced quicker than I expected. I am extremely confident with the service at All American Subaru and often recommend the company! Thank you, Sandy Heffernan

As with previous experiences, everyone is always friendly and professional. Mel is the best! I highly recommend having your car serviced here. Mel makes the experience a pleasant one. She is very helpful and anticipates my concerns.

Excellent Service Department. Have been buying cars and using their Service Department for years. Lawrence, as with all of their Service Writers are great to work with. Service personnel are well trained and caring.Steve South Plainfield

I have been coming here for 3 years and I have chosen Lawrence to be my main service manager for my car. He is thorough with my car and takes good car of me. I been to other places and I never gotten excellent service until I came to all American Surbaru and Lawrence as my service manager.

Vito in service was great! Despite the service department being slammed when I arrived for my appointment they still had my car finished within an hour or so. They also threw in the rotation on the house to make up for the unexpected wait time which I thought was above and beyond in terms of customer service. Ill certainly be back!

Lawrence always takes good care of my car, explaining in detail what needs to get serviced. Fast and efficient. Always an excellent experience.

It was great experience. It was my first time there, staff provided sweet and considerate serving experience. I made an appointment, and they did start the service right after I arrived. Overall it was great, will come back for next oil change.

I can’t say anything negative about the service. Luckily I’ve only had scheduled maintenance on my Forester. They are kind and courteous. Take the time to go over and above to explain everything. Love the video of the service, it’s educational for those to don’t know these things.Lawrence was my service adviser. He was very professional and super informative. Discussed everything with me along the process.Appreciate all that they do!

This was my first visit to their service center, and I worked directly with Michael Roman. Michael is their service manager and took my concerns seriously. I did not purchase my vehicle here, but they earned my service loyalty going forward! So why am I so happy with All American Subaru service? Here goes:I own a 2020 Subaru Outback Touring XT. I have had a terrible squeak/chirp sound coming from the front drivers side door since I purchased the car. The dealer I bought it from, lets call them World...something or other, passed me of. They told me it was air escaping the vehicle! Thats crazy! IT DID IT WITH ALL THE DOORS OPEN!! So I had to live with it for over 4,000 miles.I also have a weird groaning sound coming from the rear when hard accelerating. World...service, told me they could not find any issues.*****So now on to All American. Michael took my concerns seriously. I brought my vehicle in, and they acknowledged and confirmed my concerns. Ben was my service tech, and he was great. He had a very positive attitude. Lawrence Chan was my service advisor and also was very professional and communicative. All three people on their best behavior? This is not a coincidence!1. The Drivers side door was out of alignment. - Ben fixed the issue! The sound is GONE!!!2. The sounds from the rear, no mechanical issues found, but they also tested other new cars on the lot that showed the same "issue". Michael, the service manager, is contacting Subaru. Here is a little of his email to me:" have had my technician Ben submit what is called an EQMR, which is a report to Subaru engineers. These reports are for when we receive concerns about an issue with a new model vehicle ".This is how it should be done! Great Job to everyone involved!A positive experience goes a long way with me! The good word will spread!Remember, you can buy your car anywhere, but the SERVICE is 95% of the ownership! If it sucks, your whole experience with the brand will too!