America First Credit Union in Weber County

Annie Nielsen helped us get a loan for our dream car here, even stayed late one day to help us finalize the whole thing - she was super helpful and positive! Great experience

I’ve been coming here for the change my store needs for 6 months. Everytime Nick is there I’ve never had an issue, Maddy on the other hand will not assist us because we don’t have a business account, I have a personal account but that’s mine not my stores. Member or not. It’s change and you’re a bank/CU. Customer service is lacking horribly when Maddy is behind the counter.

Poorly managed. Under manned during busy times. Nate the BM was on the scene but did not appear concerned about long slow moving line. Many tellers needed assistance to do their job. Calling is no better. On hold over 40 mins. Every department is busy? Great! Lets hire more people!!

Very unprofessional, no clue whats going on. I was just here and the teller Will (new apparentlyruns an i.d. and fraud check on me to verify its my account? Which is weird since Ive banked with them for three years now. I cant help but feel profiled based on the way I look, so Im pretty disappointed overall and will never be back at this branch, Im actually considering terminating my account with them all together. I dont need to be treated like a thief cashing my own hard earned money by some dude with a stick up his a**.

The teller Aubriel was RUDE, and we felt totally discriminated against as she decided to make up her own policy and rules instead of doing the right process of cashing a check, she did not even seek the manager’s approval for the purpose of us being there to cash my wife’s check, I am a member by the way so there shouldn’t of been any issues period, we want to a more civilized branch and another teller who actually loved her job did the right thing and spoke with a manager and received the corrective action and proceeded to cash my wife’s check, and keep in mind this was a tax refund check that was a federal government issued check and these banks are supposed to be federally insured.

I paid my car off you guys forgot to report it to the credit bureau I had a credit score of 811 and now its 7:30 that sucks why dont you make it right

This is the most horrendous bank we have ever worked with and has costed us many wasted hours and tears due to their next-level incredibly poor customer service and ability to perform basic bank tasks. The most recent catastrophe was when we needed to wire our down payment for our new home. They had protocols in place that were going to force us to wait 5-10 days before we could transfer the necessary funds. We found a way around this obstacle, but then their entire server went down. They are going to close now for the long weekend and we are now without a home for the Memorial Day weekend. If you wnjoy wasting your time, not being able to access your money, and terrible customer service, I would recommend America First. This is the most unfortunate and unreliable bank and I will never recommend this bank to anyone.

Teller has no brain power to do anything but the script. She was so rude and condescending! I hate interacting with this branch

It takes care of my money well.

These guys used to be the best. I’ve been with them since 2000 and until recently, had a good experience. I noticed $15 unauthorized charge and wanted to dispute it. The first branch I went to, I waited 30 minutes in line before leaving without accomplishing anything. I went to another branch and there was a line almost out the door. I called 8 different times on different days only to hear an average hold time of 3 hours each time. Once I finally found a branch that I could stand the line, I was told the transaction would be marked as fraud and someone would call me. When the person called me, I then was told I would need a new card. I had them order the card, but specifically asked if my card would work until the new one came and was told absolutely until you activate your new card. I then went to the waste station and both my credit and debit card were declined. Because I didn’t have cash I had to sign a form saying I would come back to pay the $10 or a sheriff would knock on my door. I have a $0 balance on my cc and plenty in my account to cover a $10 charge. When I went back to the branch (after waiting another 20 minutes, they couldn’t tell me why my card was declined. If you can’t service your customers in a timely manor, you need to hire more employees. Definitely choose this credit union if you want to spend hours upon hours waiting for someone only for them to give you incorrect information.

Terrible place to bank..wish it would let me 0 star their service

ABSOLUTE GARBAGE!!!! ATM took out money. AFCU doing nothing about it. I was told it could take us to a month to get it returned to me. Had to wait 3 hours on hold to speak to someone. Went in 2 times to try to speak to a manager and they are always gone or not available because they are short staffed. Staff seem to all be new, not sure how to resolve issues without getting help constantly. So frustrated. Wish all my business accounts were with Bank Of Utah. Its literally a million times better experience every day. America First needs more staff or they need to limit their membership because their current team cannot service their members in the way they should.

I sat with my Grandma in the drive thru waiting on them for half an hour. We sent the check she needed to cash in and they didnt verify that they got it they just helped all the other lanes. I pressed the call button after waiting a while and the girl that answered said she was busy helping someone else, which is fine, but at least let your customers know your backed up and will be with them shortly. After about 20 minutes they finally answered with another guy who was able to help, but by then they had already helped other people who got there after us. Not very professional.

The Ogden 20th Street Branch of America First Credit Union mis handled the bonds I brought in to be redeemed. They stamped them BEFORE a telling me that they couldn’t cash such a large amount. My bonds may not be worth anything at this point. Don’t trust them with your money!

Wonderful service

This is the rudest America First we’ve ever been to that has the most horrible Manager whom obviously isn’t a personable individual. I do not recommend this location at all if you need any help as they are not willing to do anything especially in these unprecedented times!!!!

Make you ware a mask

Poorly staffed employees, critically unaware of there check deposit and highly critical of putting others at risk with no remorse. I would be on alert at all times to ensure your loved ones safety.

Ive used America first since I was 15 and got my first job. Love this credit union. And no Im not being paid off. For the person with the bad review.

Quick to get my bank account set up. Male,it really easy to budget my money and pay bills.

Brittney and Emily helped me get the service I needed quickly and efficiently. Emily went out of her way to ensure I was helped quickly as she learned I was in a hurry to get somewhere. I would definitely recommend this branch for great customer service!

Terrible customer service.

Great bank, however I do have a suggestion in regards to how they handle the process for issues w/ signing into online banking. I tried to set up an external transfer account with another one of my banks and the account became locked due to security questions. I called in the service help line to see if they’d unlock it for me and even though it was verified with the account information, PIN, and calling from the number on my profile, they still referred me to a branch in order to get my profile unlocked. Step into the branch the next day, and they shrug and aren’t sure why they weren’t able to help me beforehand on the phone and it took a lot longer than it should have to unlock the security questions. There needs to be a more sufficient and easier process to get your clients back into online banking without the hassle!

This bank is corrupt they stole $1200 dollars from me.

Been a member for over 30 years. Have tried other financial institutions and their banking fees were ridiculous. This visit just went to the drive up ATM, but have always been treated with respect.

People who put 5 stars are paid off. This bank of thieves steals your money!! There is a reason why you "setup" automatic payments on certain dates. But when they come out of your account...10-15 days early? The last bit of money I have to survive till next paycheck...gone. Now my accounts negative. Then I get charged more gosh darn money. Thanks America first for putting my last.

Perfect! They always treat you great. No matter how you dress. I love coming here!

They are always very helpful and very understanding in emergencies.

I mostly drive through the place and rarely go inside the building, but EVERY teller I have dealt with, have always been extremely nice. hey are quick, accurate, and have AMAZING customer service. The branch is decent size and they have a good amount of drive up machines. The layout of the parking lot is perfect because you can get out to Washington Blvd really easily or head out to 20th street which is not far from I-15.

When I had an issue Baylee and garrett did everything possibly they could to help, until the issue was resolved!

This is the fastest location for AFCU. Very nice staff.

I there really nice and heloful

Always incredibly friendly, efficient, personable and knowledgeable.

Great place to bank, thats not a bank.

Great bank.

Super clean!

Always very helpful with whatever I need.