Bob McCloskey Insurance in Monmouth County

Will not pay my sons ER bill from 6 months ago. No one replies. Is this company a scam?

Worst Insurance that i have seen ever, Very Bad Customer Service

It has been over a year dealing with this company. They do not respond. They do not follow up. They will not tell you what they are missing to complete the payments. I can say they paid 1 bill to the ER. But the vast majority is still delinquent.

I had the exact same issues with them- my daughter had 2 separated injuries at school and they have yet to resolve outstanding bills from a year ago. Now Im getting collection letters in my childs name.

I have had the exact same experience. In September 2019, my son broke his arm at school. To date, even though I have submitted all the detailed bills, receipts and explanation of benefits, they have paid out absolutely nothing. I have made repeated attempts over the past 3 months to move things forward to no avail. I have let our school know and will be contacting our attorney soon.

My son was injured at a school basketball practice in November and ended up having to have surgery, we have had to pay @ 3 thousand dollars out of pocket and dealing with this company is very difficult. I originally sent them every bill, receipt, health insurance document that I have received. Today I receive a letter regarding my claim for 986.00 asking that I send them all the paperwork already submitted. Im not sure where the difference between 3K and 986 came from so I have tried again to contact them directly with no success. I realize that due to Covid 19 it has been difficult to work but it would be nice if you could get a hold of someone over the telephone. This company seems to be using this situation to avoid direct customer interaction. Very disappointing process. Having to deal with this type of process I can see why people hire a lawyer and end up filing law suits which in the end only cost everybody more. If you are going to be in the insurance business you need to provide the service that you sell, rather than make every effort to avoid it.