Cazenovia Equipment Company, Inc. in Otsego County

Great and helpful people.

Great staff and very friendly.

Great service, excellent parts dept staffed with professionals.

Very helpful

A pleasure to do business here today

Mature,intelligent and responsible

I dropped off ours small family mower for a pin and a pulley approximately a month and a half ago. When i dropped it off they said they’d call with an estimate before they did anything. Two weeks went by... no call. I called there at least 5 times to check on the status during this time and they kept saying someone would call.... finally nobody returned my call about an update. After several days of phone tag, I finally decided to call before I just went in to ask at which point they said it had been done for a day or two now. Now it’s pick up day - no one working at the dealership is wearing a mask.... The mower doesn’t start as it’s been sitting outside and probably needs a new battery (which it may have needed anyway). That being said you think you would make sure it starts before the customer arrived since it took a month and a half for a seemingly simple fix? We will not be back here, we should have listened to our friends who warned us about the quality of service from this location.

Snowblower went in on Wednesday, was up & running by Friday. Fast service at a reasonable price Thanks

Very friendly and were able to fix a problem with my tractor that another dealership could not

You folks help my probs get done,Espeially ,Jackie,She knows her Deere..,no discreet to the others on Parts side!

Had the parts I needed and were very helpful.

Great place to get your lawn equipment, with friendly service.

Not worth your time, keep driving

Super rude staff!!!Went there 4 days ago, not only was I ignored but then when I tried to talk to staff they just kept walking.

Nice people friendly experience

Vary helpful with things going on

I recently purchased an X570 from the Oneonta location with Andy. I am very pleased with my purchase and the flow of how the transaction occurred. Andy went out of his way to finalize everything in a timely manner. He also made sure that it was detailed and he personally delivered it after hours on the same day that I purchased it. I would highly recommend him as your salesman.

Good staff and large selection of tractors to chose from

People are always pleasant and helpful.

I had my 835R gator to this dealership just yesterday. drove 335 miles one way to get it worked on. was very happy with the work they performed on it. tech that worked on it was very knowledgeable and fast too. thought i might have to stay the night and then bring it back home the next day, but he was able to finish in time.then came outside to help me load it in the dark, and held a flashlight for me, so i was able to see to tie it down. i thank u again Russ.Jermeny is who i spoke with to make my appt., he was quite friendly on the phone, and was nice while i was there waiting, as was the rest of the staff i met that day. great people.will i travel 335 miles again? oh yeah!!! thanks again

Bought from Jeremy at the Oneonta store. Fantastic knowledge of the product line and the support I received when purchasing was outstanding. I am a Caz. customer for life now.

In one sentence:Unbelievable kindness and customer service in every way.In way more sentences :...- I am likely going to edit this to add more details later.. but I want to type some now to share with everyone.This is simply the very best sales experience I have ever had for a major purchase of any kind... in my entire life.I have never been treated more kindly, more honestly, nor better by any dealership of any kind.If you are buying a tractor, utv, implement, or anything of the sort... do your research, figure out what you need, then go see Jeremy T. and tell him what you need. Not only will he do amazing by you with the sale, he knows enough to share ideas that may be even better.I asked more questions than could reasonably be answered. I am a nightmare customer, with huge expectations, and a small budget.I asked for volumes of very specific information... "how to" questions.. service questions, machine part questions, "extras"...Cazenovia Equipment delivered this machine customized the exact way I wanted it... they did it on time, under budget, and with so much kindness you would think I owned the place... I feel like I have truly made "friends in the business". Sales.. Awesome, Service after the sale support.. excellent, parts.. beyond courteous and fast...I feel like I stole my new machine, and they thanked me for doing so.I cant say enough good things

I purchased a used John Deere X758 and dealt with Jeremy Tripp who was fantastic to work with. He was very knowledgeable and made the process fast and effortless. I also thought it was a very fair price that I paid. Thanks!!

Always have been treated kindly and the staff is helpful. Found that their pricing is right on par with online parts and I can have them same or next day.

First time there. Needed to service a new-to-me used riding mower. Devin at parts counter answered every question I had. Thank you!

I went in one week for quotes on a new tractor. One week later, I walked out of Caz Equipment with a new 2025r, a Gator, and new chainsaw. Super smooth transaction all around. Scott Dutcher was a pleasure to work with!

Devin in parts is so helpful and we really enjoy working with him.

Parts department is great. I have and work on a lot of older two cylinder tractors and Devin in parts always goes above and beyond to try to help me find the right parts to get me back up and running.

Doug is the best, he sold me new blades for my lawnmower last spring.

Very nice and friendly

Recommended #1 place to get mower or tractor parts

Excellent parts department, can find even the most remote part without much effort. Sales team top notch always on point.

Great place to do business.

The sales staff is very professional and has a detailed knowledge of their product line . Parts department is very quick and responsive .... and busy! Service department is through

This is a zero star review. I brought my weed wacker in to be repaired 10 weeks ago!!! Still not fixed. Customer service is completely non existant. The excuse i was given was they were busy!!! So every repair was taking 10 weeks...i dont think so. I went to pick up my property at 8 weeks i just wanted it back so i could get it fixed. When the service rep brought up the repair computer screen it was blank...it hadnt been looked at. He ran in the back and then came back to get me. The mechanic was now dismantling my machine. He then claimed that it would cost more to repair it then it would to buy a new one. I told him again i just wanted my machine back. We returned to the service counter while the mechanic reassembled my machine. When the mechanic brought my machine up front he couldnt look at me. The service rep then told me i owed $55 and i asked for what and he claimed it was for the diagnostic. I called him on it and he got loud and obnoxious so i told them to keep it i wasnt paying for a fake diagnosis. I called later to talk to a manager and was treated like i was the over reacting but they agreed to repair it for the cost of the parts. I have given up and have purchased a new machine. I no longer care what they do with my machine. I urge anyone who needs something repaired to not bring it to these clowns.

Customer service sucks. Employees are rude.

Parts are ordered promptly and the prices are excellent. They are also very helpful. I am actually thinking about trading in my JD on a newer one because of these guys attitude, they didnt even ask me to.