Certified Auto Outlet in Otsego County

Few years back I bought this 2012 hd 2500 which was in an accident. Major damage from the front to back . But repairable, made the deal thinking it would be fixed right 🤣. Molding off , the box is full of putty after I was told it would have a new skin. Very disappointed needless to say my days at certified auto is over

They were great for what I wanted but now only a year having the car its already giving me issues. So I hope they can figure out the problem and fix it under my warranty I have on it. If not then i want another car. Same value Im paying on this one and no more payments then what Im paying now.

We are regular customers of Certified Auto and our sales person, Scott MacPherson always treats us with the utmost respect and honesty. We highly recommend Certified Auto to anyone and everyone!!

Best dang crew around. Honest and understanding. Been working with them for years and I can always rely on them for any vehicle needs.

The service is horrible! I have had my vehicle up to their shop numerous times for the same problem and I have been charged each time and the issues still have not been resolved after 2 years! I have spent hundreds of dollars to them, a lot of gas money and time off and my vehicle has been up there a total of over a month just sitting there and on top of that no one ever calls you back to let you know whats going on with your vehicle or they do not return your call like they they say they will when you call them! I would never recommend buying a car from their establishment.

Bought a car day before literally only had to sign papers next day It took well over 3 maybe 4 hours for them to actually get me in my car for reference im the only one in the show room not a busy day

Has a nice little parts dept. for your camper.

will not help you find a truck unless you are will to spend $600.00 a month.waited 45 minutes to be told they have nothing in my price range.the owner has his nose up in the air when talking to you.SHOP AROUND FIRST!!!!

They make you feel like family..I will buy my next vehicle at Certified Auto

Bought a ford flex from these guys. Gave me a great trade offer without any arguments. Treated me fairly. In and out after driving all day to go and pick up this one of a kind flex for my wife. Great car. Good deal. Great people.Thanks

Bought a Jeep renegade from them. Its a great place to get a vehicle, but the one mechanic Danny doesnt like to listen to u when u try to tell him whats wrong with the car. And being a women telling him what I knew was wrong with it, he just brushed me off like I didnt know anything, So needless to say my jeep is still not running right and needs to be taken back again. This time o requested not to have Danny look at it.

Certified Auto is the place to be! I’ve been going there for over 10 years and 5 vehicles later I wouldn’t even give going to another dealership a thought! There’s so many great things about them but above all, to me their sales and service department are outstanding. When I walk through the door I’m greeted with smiling faces each time and when I need something done it’s gets done quickly and professionally. Wether it’s putting me behind the wheel of a new truck or an oil change these guys go above and beyond. It truly feels like I’m apart of the family each and every time! I can’t stress enough how much I love these guys and I know you will too!!

Just recently bought a new car from Certified Auto and it was the best decision! Cody Hall, Mark and Greg Talbot, and everyone else was so helpful and great through the entire process. 10/10 would recommend!

Very generous people at this dealership. My car sales man was Cody Hall he did everything he could for me. Very great experience. Great dealership. Highly recommendable

Always friendly and courteous staff. No pushy sales people. Very helpful and try their best to get you in what you want!

They treat us like family

Recently purchase a 2020 GMC. It was literally the easiest car buying experience Ive ever had. They gave me great money for my trade in and the truck I bought was priced fairly. They even delivered the truck to me. I had some service work done after the purchase and that was equally as smooth. I would highly recommend giving Mark, Brad and Cody a call if your in the market for a new vehicle.

Great working with Scott and Mark! They worked hard to give me a great deal! My wife and I are always satisfied when we leave there!

Have bought several vehicles thereGreat staff and Craig and service departmentAre excellent

They are the best! We always buy our cars from them! Very fair!! Go see them for your next vehicle! Ask for Cody!!!

I have bought several vehicles from certified auto. I like everyone at this dealership. Cody Hall has been awesome from the first day i met him 4 vehicles ago. I enjoy talking to and negotiating with the owner Mark Talbot. He is a great guy. The repair shop is competent and trust worthy. I will be a customer for many years to come. I HIGHLY recommend them for all your vehicle and RV needs.

A little pricey but they have nice used cars

Not exactly impressed. We were looking at third row seating vehicles and the staff there were not exactly helpful. The gentleman we dealt with didn’t seem very interested in helping us or selling the vehicle we were looking at. Going to Norwich to see other options and hopefully with more helpful staff.

Awesome dealership. Amazing honesty and integrity. Cody took all the time we needed via messages and video to look at the truck. Clean up/final presentation was absolutely amazing!! We drove 4.5 hours to buy a “hard to find” truck from Certified Auto and were very pleased. The truck was exactly as presented in pictures. Very friendly staff with zero pressure and great pricing too.

Extremely helpful with a tough situation I was in after a accident. Very friendly staff went above and beyond, will be doing more business with them in future! Looking to buy a car contact Cody he is great!

I love certified auto! They are always good to me. Jeffery is great to deal with and so is Mark. I will continue to buy my cars from here.

Service department is great. Need to double check their work. They will correct any problems. Sales department???

I bought a 2016 Jeep Wrangler Unl. when i was in a pinch. I had a previous broken jeep and every dealership turned me down because i was 21. When i tell you this DEALERSHIP will sit you down and actually take their entire time with you, not only that but take care of you, is something you do not see often. They did not look at me differently as a 21 year old with a building credit. I went externally getting a loan and got approved for my 16 JKU, but my experience with them was phenomenal and Jeff was my Salesman. They cut me a deal on my Wrangler, and put new brakes and rotors on. I told Jeff we would be back for my fiances next Wrangler, and for my upcoming Lift/Tires Mod. Best place ive seen.

Just bought my 3rd vehicle from Certified Auto, wouldnt go anywhere else! Salesman Cody Hall really goes the extra mile. The only time I had to lift a finger was for signing papers...he took care of all the little details that usually make people dread buying a new car. The last 2 times Ive also been looking for very specific make/model of trucks and Cody was able to find exactly what I wanted in a timely manner. Ill be back!

Outstanding experience and my Grand Cherokee is the finest vehicle Ive ever bought! Highly recommend!

The best buying experience ever! It was like I was working with friends of mine. Greg and Mark were so wonderful to work with! Will be sending anyone I know who is looking for a new vehicle their way!

Certified has a great selection of inventory and the sales and service team are willing to go the extra mile to make the customer experience top notch.

My husband recently purchased the truck he has wanted for some time. Certified made this possible by taking the time to look for exactly what he wanted with no pressure to buy of course. They went out of their way to meet our limit of what we could afford . This is a by far the nicest group of people we have ever dealt with when purchasing a vehicle. Would highly recommend this dealership!!!!

Working with the folks at Certified Auto was a great experience. The time from just coming in and leaving with a new truck was very quick! No hassles, no BS! Mark Talbot made the purchasing process very easy and very understandable for me! And everything has gone exactly as he had said it would. Lastly, I couldn’t be happier with the service department as well. Always as accommodating as they can be for a busy service department! Thank you all for everything you’ve done for us!!❤️

Out family have been customers here for over 10 years. Between us all, we have purchased 6+ cars. They are dependable and stand behind what they sell. Always professional and courteous, they will have my repeat business as long as I live in NY.

Mark has one good crew here at certified and an amazing selection of vehicles.always helpful smiling faces

Absolutely recommend certified auto. Ive dealt with them for years and i trust and value there opinion on vehicle repairs. Ive purchased vehicles from Mark since the early 2000s. I wont buy from anyone else.

A great dealership with great people. The owner and sales manager went above and beyond to help us get into the exact vehicle we wanted. Ended up getting us a great deal. The day we got it they put all new brakes and rotors on it for us when they were inspecting it. Again great people to work with.

Very nice people to deal with. Ive bought 2 vehicles from them and almost bought a 3rd one today.

Im telling you these guys have made buying a vehicle a Pleasant experience. Never thought Id say that! Will never go anywhere else again. Thx Certified!

I went in not knowing the process of trading in a vehicle and the team was able to walk me through the process. They understood my situation and had a vehicle that was exactly what I needed. They met my prices for not only the vehicle I wanted to trade, but for the new one as well. Thanks Certified!

If youre going to buy a vehicle this is the place you do it!!! Cody is awesome and Marc if fantastic.

Weve purchased a good 15 vehicles here over the years, and have no complaints. Easy to work with and no pressure. Plan to get future vehicles here as well.

1st time stopped at dealer looking for work truck and walked around for over 15 minutes and no one came out. 2nd time I found truck posted on their website and went to look at it at dealership and again waited and wakled around for about 10 minutes and then finally was being help and come to find out the posting online was an error and truck did not exist, and then tried to sell me a truck listed for 30k for 31k. I have been still looking for a truck and noticed that the truck that does not exist is still posted online and if they can not simply update their website do you think they can even treat you right on a vehicle?

Aswome freindy service i bought my 14 1500 ram tradsman from mark tabelt and scott great peoples!!! Asome truck !! Thank you for ur recommend it i love the truck bought it 5 mounths ago been doing business with them for 11 years ..3 rd truck i bought from them ..never a bad experience...thank you mak a d scott you are right i love the truck

This is a great place to buy a car. We have bought two cars form them and both were well worth it. The service department people are the best around.

Got lied to about the vehicle I bought being well cared for by an older man, got lied to about parts being replaced, got lied to about what they were going to do and how they were going to fix the vehicle. STAY THE HELL AWAY FROM HERE.

Would be negative but you cant do that. My girlfriend set up an appointment for an oil change (a 10 to 15 minute jobended up sitting there waiting for an hour and a half.they didnt have the oil filter there until about an hour after being there. This place is trash and wouldnt recommend going there for anything.

Great people and service! Do not listen to the Subaru owner trying to give these guys a bad rap. If you take the time to read what you pay for or even ask what the warranty covers they will (as does the paperwork you get for the warrantytell you normal things like brakes, shocks, batteries and such arent covered. Those are normal maintenance items!!

DONT GET SERVICE DONE HERE!!!!!! I bought a 2011 Subaru Legacy last summer and felt okay about what I paid for it and they gave me an extended warranty as well. I was under the impression the warranty would cover small things like batteries and an alignment but no, they swindle you into believing all will be okay and your car will always be taken care of no matter what, WRONG! My battery died within the warranty period and they told me they wanted $153 for it and that it wasnt covered. I also went there with a squeeking sound underneath in the front and they told me everything was fine that my brakes were good...well Im no mechanic but, if the sound is so loud I have to roll my windows up while driving, its safe to say something is wrong, maybe the brakes were okay but, something was wrong. After they told me they wanted that outrageous amount for a battery, I went back to pick up my car and told them not to touch anything. They left my keys on the counter inside and my car out by the side of the road and they knew my battery was shot so I had to literally jump my own car ( I had a portable jumper in the back seat thank godin order to leave. I also had to go get my own keys after I asked and waited ten minutes for them. The man behind the counter was about as condescending as you can get because Im a female and I must not know anything about cars right? And the mechanics, if you wanna call them that, are about as dumb as a box of rocks. Worst experience ever, cant belIve they even function because I work in customer service and if I treated someone the way they treated me, I wouldnt be in business anymore...I went down the street to Walmart where they were friendly, fast and only wanted $80 for the same battery, absolute criminals these guys...