CVS in Monmouth County

Supposed to be open 24 hours all of the sudden they’ve been closing at 11 every night and it’s ridiculous CVS need to get their act together

Tried calling many times and they would hang the phone up all the times

I had to wait 40 minutes for a single 4x6 that I ordered 2 days prior. They had lost my single photo and had a large order pending. My order must have been misplaced and this is concerning. This location will not be getting my service anymore

Very inefficient service and rude customer care representative. PRAPHTAS is an employee who is extremely rude. I have Covid. My sister went 3 times - 2 times they said they have no medicine, I called and they said it’s under a different State address where I used to reside 10 years ago. Then they charged full price although I have Blue Cross Blue Shield PPO insurance. When I called without any attempt to verify PRAPHTAS dictated me to call my insurance company. Looks like he has no customer service skills.

Husband just went to get our sick kid meds only to find the "Closed at 11 sorry for inconvenience" paper on the door like other people mentioned. Calling corporate to have them change the posted times so parents can find their kids meds someplace else or go to urgent care. At least 2 other reviewers in the last month had same exact problem.

Love the employees here at the Ryan Road Marlboro NJ location. Very friendly, professional and helpful. Unfortunately the store itself has gone down hill. Most of my favorite products that I frequently bought there are now either no longer carried or out of stock so often that Ive had to go elsewhere for these items. My shopping at CVS went from on average 3500 a year to maybe 300 a year due to low or no stock available in grocery, personal care items and pet products

Open 24 hours my a$$. 3 plus times in the last 2 weeks I walked up to sign stating closed at 11pm. Sorry for the inconvenience my a$$. Change your listed hours and remove the open 24 hours signs. What a disgrace.

I went over to get medicine at 10:55 pm today knowing that the sign and website says open 24 hours. I pull up to a sign on the entrance door saying closing at 11:00 pm. They closed before 11 since doors were locked, but lights were on. Since the hours changed, it should be posted on the website as well. About 3 other people pulled up to find they close at 11.

Poor customer service. Such a joke.

Clean and modern. A little bit pricey, but thats the trend lately. I stop here often for a soda, a candy bar, gift card, and other small incidentals

Long wait times

I’m no expert on mold and tile, but I’m pretty sure the rainbow of colors I saw under the urinal in this place was not supposed to be there. The next strain of COVID 19 is growing in this places bathroom.

The reason that the rating is lower than expected is because of this one worker. Me and my 6 friends were shopping together for candy like any normal teens/tweens. When we walked back into CVS with CVS bags which were holding already been purchased items AND THE RECIEPT because we forgot to get something. When walking back in, we got accused of stealing by this one worker. Thats not the part that bothers me. Now, anytime we visit back CVS, she watches us intensely, follows us around, questioning us all the time, and tells us things like "leave if youre not gonna by anything (even though we were looking for smth to byand "this isnt a kids playroom." Me and my friends think its because we are teens/tweens, but its unnecessary to make comments to us and for her to make us feel uncomfortable when shopping in CVS.

I did not receive the results of my Covid test. I was advised I would receive them via text in one hour and never did. What made it worse was that the test was taken Thanksgiving Eve and the Minute Clinic was closed on Thanksgiving, No one could access my results. Shameful.

The pharmacy inside this Target and the staff are amazing! Theresa was so helpful with my booster and she cared so much!! Highly recommend!

Constant automated phone calls pestering to get a refill prescriptions. Corporate greed as opposed to caring.

This CVS pharmacy has the most caring a d professional staff. Unfortunately, corporate greed has ruined it. There used to regularly be 5 to 6 workers behind the pharmacy counter. No more. Ive been here twice in the past week and there are now two people drowning in work. What a disgrace. I suspect pharmacists and their co-workers will get burnt out from being over worked- and quit. Customers will look for other options too!What a horrible way for CVS to stick it to their most talented, profitable department. Sad.

Manager is very rude and obnoxiously loud. Very rude to own employees, think her name is Stacey. Should be handled.

The worst pharmacy I have ever dealt with. I have had to go back several times in a day to get medications, sometimes after being told to come back the medication is not there. Do yourself a favor and find another pharmacy

The store itself is fine, but the pharmacy is horrible. There is always an issue, from waiting a half hour to serve 5 people ahead of me to hounding me to refil a prescription that I havent used in 2 years. The final straw was just this week. My doctors office sent a prescription request on a Monday afternoon. Nothing happened on CVSs end. Was resubmitted on Wednesday afternoon. Still nothing. The next Monday, one week after the first submission and a follow up call with the pharmacy, they finally had received the request. There was one medication that wasnt processed. I spoke with the pharmacist and she said it was backorder for a week. Never offered to call another store or accept any responsibility for their error. These medications, when stopped, can cause a serious medical issue. These guys are dealing with peoples lives, but they really dont care. Officially moved to a new pharmacy this morning.

CVS itself is fine, but this location recently started accepting UPS packages and it is the absolute worst UPS drop off location around. It is literally the ONLY location that requires you to wait in line with paying customers making purchases to simply drop off prelabeled and prepaid boxes. It holds up the paying customers and defeats the purpose of being able to quickly drop off boxes and move on with your day. Ill travel twice the distance simply to avoid this place.

The CVS Pharmacy as well as the CVS general store associates provide excellent service. The pharmacists are responsive to all questions and are highly professional. The pharmacy’s excellent service certainly accounts for why they are always very busy.

The worst pharmacy in town

Every Thursday morning ,they get a shipment of Lysol spray. It is always the same answer we sold out already. They must be keeping it for themselves

I had a really good experience with a super helpful employee. Needed to buy a prepaid card, but have never bought one. A tall gentleman, with glasses, went out of his way to help me. He even walked me over to the cards to select the right card. Very helpful! I always make it a point to go there when I can.

rude staff. mediocre

Its ok. I think it is overpriced and they dont have a lot of what you need. Also, it takes them forever to fill one script. Marlboro village pharmacy is much better.

Always get a bad attitude from pharmacist, particularly the male.He is disrespectful, impatient and belittling, at the least.I shop at CVS store but transferred to another pharmacy due to repeated unpleasant encounters with the male pharmacist. He needs a reality check.

We were having a lot of trouble at the photo center and Michael took the time to help us out. Great customer service!! :)

Always a line and always an issue getting prescriptions. Will be bringing my business elsewhere.

The worst pharmacy EVER!!! Slow and they don’t understand what customer service means

Always long lines and poor customer service.

Pharmacy workers are negative and always act overwhelmed ,poor service avoid going here if you can. a very miserable place.

Rude pharmacy staff and pharmacist. Takes hours and sometimes over a week to get a new prescription filled. I will be switching pharmacy’s immediately.

NO PATIENT ADVOCACY! THERE IS NO CARE IN THE WORLD FOR WHAT HAPPENS TO THE PATIENT. HUNG UP ON ME TWICE AFTER I WAS ON HOLD FOR 20 MINS

Best pharmacy in the neighborhood. Good, Kind, knowledgeable and helpful staffs.

Male pharmacist on phone was super rude and kept interrupting. Also he seems to lack fundamental knowledge as he doesnt understand common pharmacy abbreviations. To attempt make up for his lack of knowledge he yells.

Wrong script filled for my baby. This is unacceptable it’s not the first time

Clean organized. Pharmacy hours are different then the stores

I felt that people are busy in this pharmacy. Either Pharmacist or the people who work there are friendly. You have to wait for long time to get any response. They keep a tensed face.

Ive always had a positive experience here. Prescriptions filled timely and when not available, they have made every effort to find a pharmacy (not only CVSto fill it. Personnel always pleasant and nice. Ive used the nurse practitioner on several occasions and have had different staff and they have all been nice and caring.

GO SOMEWHERE ELSE! Long lines. Wrong scripts. Expensive for a pharmacy. BUT the folks at the front register are ALWAYS nice and respectful. THE WORST PHARMACY

THE WORST EVER. THEY CAN NOT FILL A RX CORRECTLY. I GOT THE WRONG NEEDLES TWICE AND THEY HAD TO REDO IT TWICE AND I WAS FORCED TO DISPOSE OF THEM AT MY LOSS OF $37.00. NEXT THEY COULD NOT GET THE TESTING STRIPS RIGHT 50/100/150 $39.00 OR $40.00 OR ONE A DAY 3 A DAY. SO I CANCELLED THE RX AND HAD TO GO ELSEWHERE. THE HAVE NO CONCERN FOR THE HEALTH OF THE CUSTOMER OR THEIR NEEDS AND ARE TOTALLY WITHOUT ANY CONCERN OTHER THAN THE ALL MIGHTY DOLLAR. BEWARE GO ELSEWHERE IT IS NOT WORTH THE STREES THE EXTRA COST OR THE DISRESPECT.