Elements Massage in Boulder County

**Follow-up 3 weeks later...my cancellation form submitted via email was never processed. I was charged another monthly subscription. Now Im waiting for a refund.My messages are great - the scheduling and management at this location are not - moving my account to Elements Broomfield as they have been wonderful. This loaction = Difficulty scheduling, constant calls about moving 60 minute to 90 minute, not bringing back the couples messages, canceling appointments the day prior even though it takes me a month to get an appointment with my preferred therapist (this happened twice). I never speak to the same front desk person twice. I cancelled my subscription and was told I need to use all of my accumulated sessions within 60 days. Im over it.

Recommend this place. I went for shoulder and neck tightness and pain, and they massaged it away. A little bit pricey but better to spend a little more and make it worth your time. Ill be going back!

My wife and I generally buy massages for each other a couple times a year. She works in Denver Public Schools and was really looking forward to a relaxing massage after a particularly stressful school year. Unfortunately, her experience was anything but relaxing.When she showed up she was told that she had agreed via text message to a 90 minute massage instead of an hour. (We always get 90 minute massages Instead of accommodating my wife regardless of the misunderstanding, the manager was very confrontational with her, and told her she had to do the 90 minutes and pay an extra $50.Eventually, they agreed to just do a 60 minute massage but the quality of the massage was very bad, and the stress of the situation I am sure didnt help any.

Everything. Fantastic price, some of the best masseuses Ive ever had, friendly people at the front desk

Always a great experience! Never had a bad visit.

If I could do no stars I would. Due to a "city mask mandate" I am not allowed to put my account on hold again nor am I able to cancel without a fee. When calling other locations they are accommodating. Its a shame because the therapists here are wonderful, management not so much. Asked to speak to someone I was told they are in a meeting, never got a call back. I will continue support other locations while fighting to try my money back for a role they are imposing and not the state. Funny how they are willing to sign you up, take your money in advance and change the rules without your consent!**The owner did call me and fixed all issues. No complaints any longer!

Massage is very good. This review is for the management. The online system does not work. When booking a 1 hour slot, they almost always call you telling you it is 1.5 hours. Either you need to accept or rebook for a week or two later for a one hour. The problem has been going on for almost 2 years now.Bizarre thing is when I checked in for massage for the last three times by multiple receptionists, I was asked "how much tip?". The only place where they ask you for tip before the service has even started let alone completed.

Elements Massage provided an all around great experience. The facility is very clean and following all COVID protocols. All of the staff were very friendly and helpful. Dina gave an amazing massage and worked out all of the knots and soar spots. I would highly recommend Elements Massage.

Received the best massage of my life from Brittany. She listened intently to what I was looking for then actually addressed the issues. She performed some sort of magic on my neck and shoulders, and was so professional yet personable. I would highly recommend Brittany to anyone looking for a world class massage. Looking forward to continuing the progress she made at my next session! The rest of the Elements experience was nice too, but its clearly an establishment set up to maximize all the "add-ons" and you definitely get that vibe from the front desk - as long as youre prepared for that going in and know your boundaries, they have great therapists and are happy to accommodate schedules.

Beware! I had a massage scheduled for this morning (10:45), and both my daughter and husband woke up with sore throats - bad enough that they both stayed home from work/school. I called Elements Massage first thing in the morning (7:30to let them know I had been in close contact with people exhibiting potential symptoms of Covid (pending Covid tests), and I was told unless someone else booked in my spot, I would be charged a cancellation fee. Their website clearly states that they do not want you to come in if you have been around ill people, and I did not know my family was ill until THIS MORNING when they woke up. When asked if she would prefer I had been dishonest and come in anyways and put her staff/customers at risk, the manager said that technically they didnt KNOW it was Covid, so I could still come in. Didnt bother to ask if we had been exposed (which my daughter has at school). Seemed more concerned with the $35 cancellation fee, than with making sure to keep staff and other customers safe. I was really looking forward to my massage, but will not be using ANY Elements Massage in the future, as I do not feel I would be AT ALL relaxed, after seeing the level of care they exhibit for their customers/staff.

I called to make an appointment for a massage at the Louisville location, and asked if the therapists are vaccinated for Covid-19. The woman I spoke to immediately became defensive and said, "No, and it isnt required." Regardless of whether it is required, why wouldnt body-workers and healers want to protect their clients from a deadly virus? "Personal choice" to be able to spread this disease to vulnerable people isnt "a choice" - its a selfish decision to disregard other peoples health and lives. Its unconscionable for a business to knowingly put its customers in danger.

Leah is my current massage therapist, and she is absolutely amazing. I’ve had others here in the past who were also really great. I think it’s just a great team of massage therapists and a well-run business. Never had any issues with them, and I’ve been going there monthly for about 10 months. Highly recommend!

I can’t say enough about elements massage. I love how comfortable they make you feel, whether it’s your first time or 20th time. The environment is warm and welcoming. I’ve had several different therapists and they are all wonderful and have their own technique. I would love to give a shout out to Jenae, Gabby and Jen! You ladies are amazing! They all take their time, really focusing on areas of need and communicate really well about pressure. 5 ⭐️ for Elements massage and their whole team!

I cancelled a monthly subscription when covid first closed anything. Now, the owner says I cant come back, because "of the way that went down". Naturally I was upset when they told me this. It was an absolute shocker. I guess its OK, as I have not found anybody at the facility that knows how to do deep tissue. The last therapist I had was abhorrent, and was singly one of the worst massages I have ever had.Do not do business with these people.In Janines reply, she stated that "You have been unkind to my staff and swearing at them". However, she invited me back to get a massage today (9/23/21at 2:30pm. She further stipulated that I have to pay "full rates", and would not extend the subscription price to me and my wife. I said to the person that called, why should I pay full price, if there is no issue with me coming back in. She said it was the owners preference. At hearing this, I was livid, and I responded with a colorful language conveying my response quite adequately.To Janine: if you were afraid that I was going to be unkind to your staff, why did you want me to come in and pay full price? I guess this is the part where you will rewrite your response, and you look and sound pretty ridiculous with the response you first have given:--------- Janines Original Response --------------David, We worked with every client during the difficult covid closure time and canceled many monthly memberships, as that was the right thing to do. That is not why you are not welcome back. You have been unkind to my staff and swearing at them is not acceptable behavior to get what you want. While I appreciate that you wanted to return, I must also make tough decisions on clients that behave poorly, such as yourself. We truly have some amazing massage therapists. We wish you the best on you wellness journey and hope you can find a therapist and location that better suits your needs. In good health, Janine and the Elements Team

It was super easy to get an appointment and check in. The therapist did excellent work and the entire staff made me feel safe throughout the process.

Elements is such a relaxing atmosphere! The therapists are all committed to you getting the most out of your massage. Prices are reasonable and everyone is friendly. Im so glad Im a Wellness member.

Ridiculously overpriced. Not only can you easily find a massage for half of what they charge, you can also find far better masseuses with more experience and earnestness towards their craft. Keep looking, this isnt the place.

I’ve been seeing Randy here on a regular basis for over a year and it’s been great! I really appreciate his thoroughness and attention to what my current needs are. I also really appreciate how friendly and professional the staff has always been, and their ability to make me feel safe in the check-in process.

I dont like leaving a poor review but I think Ive had just about enough of the front desk staff. I have been using the membership program since last summer and have thoroughly enjoyed getting massages from Melody. She talks through ways to improve flexibility and tightness and works with the client on their individual needs. She has made a tremendous difference for me in relaxing stressed upper back muscles. However, I have struggled at times with the front desk staff, especially in terms of scheduling. While they havent been perfect, they are almost always flexible and friendly. That changed today. I have been waiting for my next massage which was scheduled for Tuesday. I scheduled it specifically after my last appointment and was very specific about it being on a Tuesday, which is the best day of the week for me to get to this location. I had a voicemail waiting for me after work today telling me that they had the day and time wrong and that I needed to return their call. After touching base with them, it became very clear that it was my fault they had the appointment details incorrect and they expected me to come in anyway. They made zero effort to admit mistake, apologize or fix the problem. To really show they don’t care about customer service, they didn’t attempt to fix the problem after I asked immediately to end my membership and I even wrote on the form that it was because of the front desk staff. What a shame - finally found the a great masseuse!Update: I appreciated the owner reaching out directly after posting this review. Had there been any concern or sincerity from the front desk for the mix up, this probably wouldn’t have happened. She was also meant to email me so I could send her the details of the person who was rude to me and didn’t notice the reason for cancellation but has not. Updating from 1 to 3 stars for the effort to correct it anyway.

Two stars for the friendly receptionist, but a pretty awful massage experience at Elements. Thats the first time Ive ever been able to say that about a massage after 15 years of getting them all around the country. Drive an hour to Hands Down in Estes Park and you wont be disappointed. They blew my mind in the best way with the best body work Ive ever had anywhere.

Fantastic service, cleanliness and great range of services. This is a great a place to get a massage and the staff is always helpful and friendly. I highly recommend signing up for a membership since I was able to transfer extra sessions to an associate member when I was not able to go.It is so nice to be able to call into the front desk and describe my needs (relaxation, stretching, or deep tissueand they would find the right therapist to meet my goals.

From the moment you walk in, you are welcomed. Welcomed by the furniture, the atmosphere and the staff. I was seen by Randy, and he was amazing. Ensuring that I was comfortable, listened to my concerns and continued to check on me while the deep massage was going on. He gave me pointers on new ways to stretch some very tight muscles and also areas that he noticed that I had been neglecting. There was no pressure to sign up for packages, although I did sign up for a couples massage for me and the hubby. Look, we all need a little pampering, and this is a great way to do it.

I have been coming here for prenatal and postpartum massage sessions. Good quality, good value, all the staff has a professional attitude and skill. They do care that every client receives a great experience!

LOVE! Finally found a place to call home. All the therapists I have had so far have been fabulous. I have been going once a month for a year now and I love this place. We are going to be moving soon and I am sad to leave! They really take care of their members! Highly recommend!

I came in for a massage with Katrina. I had a pulled muscle in my back and hip, and some irritated trigger points. She was fantastic! I have never had such a successful result with one massage! While my skin was a bit tender, I came home and did what she recommended (warm bath, tons of water and ice). I woke up the next day and my pain was completely gone. I cannot recommend her enough....thanks Katrina!

Very punctual location with the reception. Taking precautions with the current difficult times seriously which was pleasing to witness. I had Connie as a my massage therapist, who listened to my problem areas with great detail and addressed them just fine. Rescheduled for a follow up. Only thing is, I didnt receive a confirmation email or follow-up apt card. They have an APP to download which I did just see confirmed my follow up appt. But, would of liked an email instead.

It was a very positive experience. Therapist did a great job finding my problem areas and working out the knots. One of the best Ive ever had

The guest advisors and therapists are highly professional and friendly. I always leave feeling my healthiest! Janene is a fantastic manager and delivers exceptional customer service. I’ve been a member for over a year and I highly recommend!

Such and amazing and calming place. The staff are all very nice and welcoming. Very personable and enjoyable environment. Can’t wait to try a massage for the first time! Elements is the best.

Huge shout out to Rashad! I will definitely be a returning customer. Im sure the rest of the staff is just as great but if you ask me for my recommendation, request Rashad for all appointments you make! Fantastic service from the entire staff, loved Ting-Ting, and it was a very relaxed environment ,not just because of the music and lighting but with the entire staff! the massage was absolutely wonderful and I love that they offer extras that you can add to your packages. They really focus on areas that you request or have extra pain in and I loved rashaad showing me stretches I could do to help with my problem areas. very excited that I am now a member with elements and I will be going in every other week!

Great experience overall. First time in a longtime I had a massage and the staff and my therapist Melody were very welcoming, accommodating, and understanding. I even received a hand written note after my first visit! Looking forward to my next visit!

Excellent service through and through! From the front desk to the professionalism of the massage therapists we could not have been more happy with our couples massage!! Sheila and Rashad did a fabulous job!

Great customer service and the therapists have been good as well. I am a therapist myself so I have a pretty high standard. I would recommend elements over any chain massage company for sure!

I got a 1 hour massage here as a gift from a family member. Thanks mom!! $100 dollar massage is no joke and they do a good job.The only problem I had is 100 apparently isnt enough because they try to up-sell you two or three times during the experience, even trying to up-sell you while youre trying to relax DURING the massage. Afterwords, they ask for a $20.00 tip, which isnt unreasonable, but what, are you not paying your therapists enough? Just received my second "courtesy" call from them, trying to book another appointment, and its just a little much.The next time I get a massage Im definitely going to a place less corporate, and a little more subtle towards their bottom line.

I actually had a pretty good massage. The reason for my 1 star is I got completely screwed over and paid $150 for a massage. Total rip off. I had a coupon for $99 so I did a 90 min massage. They tack on a charge for being pregnant, which honestly I dont understand because I get less pressure and less full massage than I would not laying on my side. Thanks for making me pay more just because Im carrying a baby. Fine. Then I tipped my therapist 20%. The total came to almost $150 and I didnt get anything extra- scents etc. There are much better places that dont rip you off. I will never be back

I can vouch for Sheila, massage therapist at Elements Massage. Im a nurse, and overused my shoulders and wrists during a particular CPR resuscitation. The work she did on my shoulders and back not only increased my range of motion and improved my shoulder flexibility but provided super effective and lasting pain relief.

Massage therapist I saw was very good. Problems I experienced are with the business manager. She is rude and would rather hand me a contract termination form than say ‘that was my error and I am sorry ‘. I can’t support this business anymore, with good conscious.

I had Rashad for my massage and it was fantastic! He had mentioned that he just graduated from school, which was hard to believe! Seem like he has been doing it forever! Front desk was also very helpful and sweet.

The front desk staff was friendly, inviting, and very informative. My massage therapist made me feel comfortable and was periodically checking to see if the pressure was satisfactory. It was clear that the staff wanted me to enjoy my experience was I was there.

Clean, relaxing and the front staff are so delightful. But most of all my massage was dreamy. Michele S. had the perfect firm pressure and hit the spots in my shoulder I requested. I would 100% recommend Elements in Louisville, and I’ll be returning soon!

Elements obviously treats their massage therapists well because they attract and retain the best ones in the county! I have been treated by more than 7 of them and have NEVER had a bad or even mediocre experience. The reception staff does a great job of matching your needs with the right therapists. Highly recommend the monthly membership program too.

What an amazing experience!! As soon as I walked into the door I felt like royalty! They made sure from the time I walked in to the time I left it was an amazing experience! I asked for a deep tissue massage and she made sure that i got what i asked for but also what I needed in that hour. She made me feel at ease the entire time. Thank for such a great experience!! Couldn’t be more happy! I would recommend them to anyone!

Locally owned and not franchised is my preference, but I am happy that I had the opportunity to try this place out. Sarah did a great job and covered all the sore muscles I told her about. I do not give this place five stars because it did not have a spa feel when you went back for the massage. From the waiting room you go directly to the massage room which gives it a sterile feel to start. I can’t complain about the massage though, I would return.

Elements Massge in Louisville, CO was a great choice for me. So much that I booked a 2nd appointment for next week.The employees were professional and friendly. The atmosphere is clean, inviting and calm.My Massuese, Caitlin, earned an A+ with her skills and knowledge. She was interested in knowing the type of massage I wanted as well as what I didn’t want. She gave me just the amount of pressure to relieve my pain and not add pain. All in all, Element’s Massage was an excellent experience!

I came here for a massage and it was very basic. The reason I didnt give a higher rating is because during my massage my therapist stopped for a long pause and I am sure she was texting or checking her phone she had her back to me so I couldnt tell, anyway I felt was unprofessional since I am paying for her time on my massage. The place is nice and clean and the staff at the front desk were very welcoming.

Great customer service and very professional experience. Constantly checking on pressure for the massage was critical especially through different parts. Very helpful with the after massage stretch recommendations. Will definitely return.

Dani is the best! Had a 90 minute session with her a few days after moving into our new home. I left feeling very relaxed and energized. The reception staff are warm and hospitable, and the facilities are clean and cozy. Highly recommend this place.

I recently visited this salon for the first time. The salon is very tastefully decorated and very clean. The front office staff were professional and friendly. I had a 90 min massage...one of the very best massages I have ever had! I highly recommend this salon and will be returning on a regular basis.

Lots of options and usually good availability. Friendly and helpful reception. Great variety of therapists. Very clean rooms and waiting area. Love the follow up after each session as I get a writeup of what the therapist worked on.

Relaxing, clean, professional atmosphere. I have the pleasure of the same massage therapist every month; she is attentive to my issues and puts special attention on whatever is bothering me. Complimented with a relaxing touch, I have always walked out content.