Fifth Third Bank & ATM in Kenton County

If you want to waste your time come here. The atms NEVER work .

Opened my account online and did not receive the promo code until two weeks later and for wateva reason that code has been applied already the banker Yesenia has been helpful but my issue is with the branch manager she hasnt called or emailed me to follow up on the outcome of what the regional manager has determined which I feel is VERY UNPROFESSIONAL very disappointed in the way she has handled this issue

Tellers are friendly. Super slow service due to the lack of employees every time I come they have a crowded lobby with one or two tellers. They never answer phone calls.

This the location you come if you want to waste your time

Probably the worst customer service I have ever received from a bank. I was there on Saturday trying to open a new business account and was greeted by the teller to sit down and wait. There was only one banker there. Her name is Isabel Lopez. She was with another customer so we understand the wait. However after waiting for 30 minutes she all the sudden started to help a customer that come in after us. No explanation was given until I asked why the other customer was helped first. She said it was a quick thing so she helped her first. I don’t care how quick of a request they just need to wait in line. Do you cut in line in the grocery shop just because you have less items than the person in front of you? She also told me they don’t do new account open that day. Then why would the teller greeted us and asked us to sit down and wait? This was an extremely poor experience not because I just wasted 30 minutes of my life, but also disappointed on how Fifth Third bank service their client. Fifth Third should just close this branch. It is not helping their business and reputation as a bank.

Horrible el ATM se quedó mi tarjeta y más a parte la bloqueo

This branch has metal detectors at the entrance and require you to empty your pockets to enter.

The girls working there are not only pretty but also very friendly and welcoming. Pleasant experience every time I go.

Extremely Rude Customer Service. AVOID AT ALL COSTS!!!!!!Will Be Closing my account ASAP

This branch is awesome! Metal detectors are kinda lame but better to be safe than sorry in my opinion. Don and Antoine were awesome and helped me fix my credit thanks guys.

First of all..the bank is set up like your going in between prison doors, the so called manager Donald Douglas is such a prick, he wants to be noticed so bad by the Hispanics and not his own people by greeting them in their language and not greeting African Americans as cheerfully as he do them. His attitude SUCKS!! I decided to no longer come to this branch.

Had a meeting with one of the bankers there, first time he never showed and took over an hour and a half before I even heard from the guy just to tell me that he will not be showing up. We rescheduled and the second time he never showed again, didnt here from him until an hour after our meeting time that he will not be making it. What kind of bank conducts this type of business where the customer can just be pushed to the side without any explanation or notice of why the customer was treated such way. The guys name is Armando. Dont do any business with him, he is useless and will waste your time.

I too hate the metal detector and having to empty my pockets before they let you in ONE BY ONE. Of course there is metal in my purse. Its called CHANGE. I am coming to a bank arent I?The branch on 81st and Ashland is even worst! Im glad I only come to 5th3rd to pay my mortgage here now. Ill never open an account here again.

Awesome people very professional and answered all my questions.

Highly recommend . Banker Cecilia Bucio is very knowledgeable and professional with any question or issue I need to get answered. She helped me out and even prevented me from making a huge mistake that would have prevented me from obtaining a home loan . Very pleased .Thanks