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Port Hacking Rd &, Princes Hwy, Sylvania NSW 2224, Australia, Georges River
the gym is well equipped, have good space, and equipment, but it is impossible to use the machines because there are many people who are not going to train but use the machines to use the phone, for those of us who are going to train it is really impossible to do it properly,
Things are heavy, the more you lift em, the lighter they feel
Awesome gymAwesome staffAwesome peopleJust need to get some new equipment
24 hours - spacious - next to shops ! Easy parking - good one - downside - looking tardy in parts
Its a pretty open gym. Looks expensive
Great pool, lovely staff, amazing selection of gym classes...espically hot yoga 🧘♀️
No one in the reseption room
Terrible experience. Kid swimming lessons only using half of a pool lane and taking 5 of the 6 lanes so several swimmers sharing a single lane. And reception people can’t solve a very basic issue to provide minimum comfort to the members
I really enjoy their pump class but Im new & still discovering whats on offer.
Gym good, service 3 star
Majority of running machines are down and not usable. Some dont even turn at the speed you set it at.24 hour access goes down many times throughout the year. There is zero communication or electronic messaging when this happens or when the pool is closed. Very inconvenient turning up only to find out you cant get in or go for a swimAlot of the handle bar ropes and rubber have broken or peeling. Not comfortableWonder if anyone has hurt themselves from ill maintained equipment and sued them 🤔I have raised these concerns with management many times and nothing gets done.Next time at there at 3am Ill take photos and post the condition of the equipment.
Majority of treadmills are “out of order”This gym is in desperate need of a referb / equipment update.Depressing and uninspiring sadly
The staff are friendly and it’s a great space with decent equipment, but the cleaning or lack of cleaning is disappointing, especially in the bathrooms.The mens bathroom has a shower that leaks quite badly and wastes so much water, this hasn’t been fixed for months. The showers are mouldy and the lockers are broken.I’d love to see this gym lift their game in providing better and cleaner spaces for their members.
Out of the 4 FF in the shire region I have to say this is my least favourite. It is my least favourite because of both the facility conditions and the general culture/vibe of the fitness first. It is much darker and older than Menai FF for example, which gives a bit of a creepy vibe.They do have a lot of equipment though, so you’ll likely always get what you are after even in peak times you probably won’t have to wait very long. Good gym, and I love FF I just prefer Menai or Cronulla!
From the first step in the door , the friendly greeting ,and helpful advice was great .I have only managed the HITT class which I loved .My daughter is a member there and I meet her upstairs where we have used the weight bars .Everything is clean and there is always cleaning wipes to use after exercise .The PT are very friendly and I have one on Monday so will definitely do a review .
These guys are great my kids come here for Swiming lessons and they love itAll the staff are so friendly and welcoming.Best team
One of the better Fitness First gyms in Sydney, great state who keep it safe and delivery service with a smile. The small cafe is excellent.
Very nice and friendly staff highly recommended
I have been trying to solve the issue with my membership for 1,5 months and it is still keep going. When I call your customer service I am spending at least 1 hour while waiting. When I send the email, I cannot get any response. I have not seen any company like you, does not care the customer such a bad. Guys please read the agreement before enrolling that gym because we did not, and we trusted the manager what she said, she told a lie and now we cannot find the solution !!!
Used to love fitness first for their classes and mid to upmarket approach. However as of late, the place has really deteriorated so much that I cancelled my membership and purchased a Peloton instead. This particular location is often out of sanitising wipes and gel, the fans don’t work and the management haven’t done anything to rectify these issues. Pretty poor effort for a business to remain safe and accomodating, especially during covid times.20 cap class limit and no booking system was the straw that broke the camels back with me.No I don’t want to speak with a team member. I’m done. Peace out. It’s not the staffs fault - just poor running of the place by management.
Orem big boyOrem help me showerOrem has shaved legs
The worst customer service I have ever seen. Although the manager and all staff told me I have free cancellation right if I relocate somewhere there is no fittness first, now it is told me that I have to pay more money to cancel my membership, during that term I waited long hours to reach their customer service on the phone, when I went to the club to talk about the issue, the manager did not come to talk to me although she is at the club, after all emails and phone calls they finally returned to me 3 weeks later with offering that I could transfer my membership to someone !!!Never trust this company...
Needs renovation and new equipment. Great group classes
This is such a great club. The staff are great and the club has everything you need. I especially enjoy using the pool and the hot yoga classes.
Awesome staff and great variety of equipment!
Amazing club! Love the swimming pool!
A wonderful variety of classes! Friendly and helpful staff; especially Kelly! :)
Ive been using this gym, with PT John Zaronias for just over two years. Well worth the investment. The gym is well equipped and John is a highly knowledgeable PT who is a joy to train with.But I had to take a star off. Gym maintenance has gone backwards in the last few months, but there are signs that things might be improving. Once we get sour second bubbler back on. Level two, it will be back to five stars. 😀
Probably the best fitness first gym in Sydney!
Facilities are ok, but don’t ever expect someone to reply to an email or call. Once they have you signed up, customer service goes out the window. I’ve gotten better response from a snail in my backyard.
Amazing group fitness timetable and classes available. :)
This is a great local gym. The staff here are very nice and they’ve really lifted the health/Cleanness levels following COVID-19. Keep up the great work
Yes. Maintenance is not top priority here. Observe the men’s lockers.
The worst maintained FF gym in Sydney!!!All gym equipment so outdated!Treadmills aren’t fixed quick enough, Steam room breaks down at least twice a month.And As for the pregnant personal trainerHer voice is loud and irritating.
Welcoming smiles and friendly environment. I would like to give fivestar for that however theres few downside that management needs to be aware and hopefully fix.Many cardio equipents hasnt worked properly or been out of order for months. Also the cleanliness is lacking. Toilets and weight area stayed messy/smelling bad around PM. This is around 7pm it should have a cleaner to refresh the place for the night being its a 24hrs gym.This place just need bit of TLC and Hopefully the management fix some obvious problems as its the one of the friendliest FF gym in Sydney.
1 star, this place turns their steam room off 20 minutes before they shut everyday, sometimes 30 minutes earlier of staff leave early. FITNESS FIRST STAFF SYLVANIA, start turning the steam room off at the actual time you close and I will remove this comment!!!
Heaps of equipment and variety in a spacious gym, but it is not well maintained.Many customers dont clean up after themselves. Equipment is scattered all over the floor, not being returned to its place. I feel like FF management should do more to fix this problem.
Ive been going here for 2 years so I feel its time to give an actual review of this place.Lets start with the equipment. There are a lot of benches, weight lifting machines, dumbbells, squat racks, treadmills and rowing machines. No issue here.So if the equipment is good why the 3 stars?The people. Oh my lord the people. I cannot fathom how this place attracts the most obnoxious people in the shire.Let me ask you a question. How many of YOU exist? 1,3, 8? Well I dont know what universe youre living in if you said anything other than 1, but for every person in the world there is only 1 of them. That may seem extremely obvious but for the general people that go to fitness first Sylvania, that is a very foreign idea. For example, I have see a guy use one machine, while put his towel on another and put his drink bottle on a third. 3 people, 1 machine.Or the old but impressively fit guy that puts his towel on the lat pull-down machine and proceeds to use every other equipment machine in the gym, not returning to that original machine for over 15 minutes.Or the two ladies who take up 4 squat racks, 18 weight plates and confuse the barbell with a ****ing basketball. They are bouncing that thing for over an hour while screaming (LOUDlike they are having some intense tennis match while trying to impersonate a banshee.I could write these all day but I think you get the idea.On a similar note to being obnoxious, multiple equipment use, USE A TOWEL. Seriously how is this not being enforced. The machines are drenched with sweat, especially the benches. Ive seen a guy, who was sweating profusely, use the bench press and absolutely drenched it. Then he span around on it, putting his feet where your head goes, and starting doing situps. How was this guy raised to be so inconsiderate.I initially had the thought the their mindset was “**** everyone, this is my gym”. Then after many similar acts to the examples above, I realised that is not the case. There is not an “everyone” in their mindset, these people truly dont consider anyone else other than themselves.If the staff manages to read this at all, please enforce some one person one machine rule, especially in peak times. Actually go the gym floor and inspect whether people are using towels or not. This really has the potential to be one of the best gyms around and it can, all the staff need to do is “enforce respect” for everyone who attends it.
The shittest gym in Sydney possibly Australia.Rude staff and the PTs think they are gods gift to women. Just wankers really.
The pool is closed for 3 hours, it is not good, there is a bad manager, I canceled the club.
hi guy this is very nice and good club this is go soon platinum club cleanning is so good i give 5 star more this club
It isn’t a bad gym. Pretty well equipped all round, with a lap pool, plenty of treadmills, a good selection of weight equipment and machines, with an semi-CrossFit area downstairs. It could do with a few more staff being nearby for assistance, but overall it isn’t too bad. Bathrooms and change rooms are also okay. Also has a sauna which is a plus.
The club and staff are let down by head office and accounts. I rejoined on Nov 30 with “nothing to pay until Jan 11.” On Dec 14 $46 came out of my account. After numerous calls and promises to refund and call me back, on Dec 28 another $46 has come out. Nothing changes at Fitness First. It is always #financefirst #fitnesssecond. Check your bank accounts. Meanwhile I’m waiting for someone to call me back, again...
Not a bad gym but it would be great if it were open until 10pm on all weekdays given Australians are having to work longer hours these days and a lot of FF’s competitors are 24hrs now and cheaper.
Well equiped facility including 4 Olympic weight lifting platforms, a pool, boxing area and large stretching area.Does get crowded during peak due to its location.Can also be very hot and humid due to the pool of the aircon is not functioning properly which sometimes happens.However over all probably one of the best FF around
Not a good place to train at all. Staff are rude and abrupt- no care factor at all. Faulty equipment, dirty bathrooms. Will not let you cancel membership no matter what! even though Miranda gym was closed down (the gym I signed up withI was still not allowed to cancel membership.
All the poor reviews from other people are irrelevant... This and Cronulla fitness first are respectively the best fitness clubs in the shire. Really good equipment and friendly staff!
The absolute worst gym EVER! The women at the front desk Kelly was extremely rude! Answered the phone and ignored me when I was replying back to her question! They make you feel like a cheap person! DID NOT FEEL WELCOMED AT SYLVANIA FITNESS FIRST.
I did a class at Cronulla fitness first this morning after the class I went into the change rooms to get changed and a male cleaner walked in to get the keys of his wife who is also a cleaner I was in my underware .Totally inappropriate what should of happened is he should of asked another female worker to go in and get the keys of his wife for the storage cuboard then when I addressed it with the general manager Timon from Cronulla fitness first he made it my issue and said that I was being unreasonable and to calm down absolutely no accountability or apology was given I then rang head office and put a report in the girl I spoke to in head office refused to put me through to the manager.I also told Alex the manager at Sylvania and he said that its general practice that male workers are aloud into the female change rooms .Dont know about you guys but I think theres something seriously disturbing about this aloud practice at a gym hense I will be cancilling my membership.
Great establishment. It has most things one needs at a gym. Although the bathrooms are being redeveloped, toilets and showers are still accessable to all. Staff at the door are a bit abrupt, and/or dry. but thats ok.The class I attend here is Saturdays Step class. Brilliant advance routines.Loved it. Sussie Davis Rocks my socks!!
Port Hacking Rd &, Princes Hwy, Sylvania NSW 2224, Australia, Georges River
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