Fortress Roofing in Weber County

Run! Do Not Waste your time and money! Absolutely the worst experience we have ever had. Terrible decision going with this company. They took our money and never called us. We had to call, text, email, follow up after follow up, they re-schedule the day of 4 different times feeding us lie after lie. They continue to send invoices and they haven’t finished the job, it’s been 2 months since we signed a contract for a 2 day job!!!! Brian Wilcox is the owner who NEVER calls back, The sales reps will tell you anything you want to hear and then let you find out it was all lies. I don’t know how this company is still in business. There is a million other roofing companies within a 10 mile radius, pick anyone but this one. Hopefully I can help save a few more frustrations to people before they sign anything with this terrible company! Worst mistake, hopefully they close their doors!

I worked for them never payme no answer the phone they dont have the idea how to do a roof never use this company

Tyson, one of the owners, personally handled my claims, and provided me with an IMPECCABLE, and OUTSTANDING, experience. He looked me in the eye, shook my hand, and kept to his side of the bargain. Everything was completed in a reasonable time, and at a very competitive price. (considering some materials are harder to get ahold of). Tyson kept me in the loop, provided a professional experience, and has created a lifetime client. I will use him for all of my roofing, siding, and concrete needs. Titan Roof Ut. Are my go to roofing pros.

UPDATE: We have asked for a refund 3 times. They finally agreed to refund us (some ofthe money they owe us over a month ago. Now Tyson (one of the ownersis ghosting us, not returning any calls or texts and wont give us the refund. Looking at this companys BBB reviews they apparently have scammed people more than once so beware.Stay far away from this company. I’ve called in 4 times over the last few months trying to get info on where things are at since no one bothers to reach out and update me. The lady tells me every time that someone will be reaching out but no one ever does. They take your money and then you never hear from them. The job was paid for (over $12k8 months ago and it is still not done. I was told the materials were in a month and a half ago so the “covid material delay” is a not a valid excuse anymore.

I called because a single piece of fascia partly came off. I was worried the job would be too small but that took it on.

What an AMAZING company!! I had wind damage including a blown over basketball standard. When I called them for help to clean up, they were so compassionate, and quickly set up a time to come and help me with debris clean up. What a professional company!! I would HIGHLY reccommend them top anyone!!

Titan Roof failed to deliver any of my siding. They have decided to complete disregard the fact that they owe me thousands of dollars and I have had to resort to reporting them to the state. Its been months since I was promised a refund from the owner. I would run and hide from titan roof. 2/9/22 Still no money. Even in their review response comments they lie.

Do NOT use this company. They lied about everything they said they would do. Their work is shoddy and they do not show up when they say they will. They do not honor their contract and evade you when you try to fire them or communicate in any way. They have a fake facade and are no where near reliable.My 85 year old Mother used this company and they have been forbidden from ever stepping foot on her property again.

Whatever you do, dont use their "service". They dont respond to your calls or emails and will gladly take your money and run. Theyll promise to do a job for you, make you pay half up-front, and then leave you high and dry. Stay away from shady and scummy businesses like this.

Great company to do business with. They were responsive, had competitive pricing, and do quality work! I will definitely be coming back for any roofing needs I have.

Had these guys do my roof and garage from a wind storm in 2019. first rain we had after there replacementLeaked water took a month for them to have 1 guy come and redo a part around the cooler said they would fix the sheet rock inside It’s been six months I’m still waiting to hear from them I highly do not recommend this company Whenever a company makes you pay in advance which they did you should be very leery

Never returned my voice mail message

PART TWO:4. Not keeping appointments or returning phone calls within one business day, even after a contract is signedSOLUTION: If a contractor is too busy to return phone calls, then he is too busy to do an excellent job on your roof. Find someone else.5. Not starting work within 30 days of the signed contractSOLUTION: If a contractor does not complete a significant portion of the work before thirty (30days, then the contract is void. If the contractor doesnt complete emergency repairs (tarp installationwithin 24 hours, then cancel the contract.a. Tim signed the contract on September 9, but his roof wasnt tarped until the middle of October, and Titan didnt start work until November 23. But since Tim signed a contract, he thought he didnt have a choice.6. The owner lies to your faceSOLUTION: Write a bad review.a. I called LKL Associates directly to make sure Titan had paid their invoice, and they hadnt. After no returned phone calls or texts, I went into Titan to ask Brian why LKL hadnt canceled the lien. He said he was waiting for the check to clear. I said, "Tim gave you a cashiers check." He had no choice but to call LKL and pay their bill while I watched. Finally, I requested a physical copy of the invoice marked "paid," and the invoice showed several errors, so I insisted he did it over until it was correct.b. Brian promised to get the remainder of Tims work taken care of, but Tim has only received a text from a man who claims to want to come to look at Tims gutters but who still has not followed through on any appointment.As consumers, we have tremendous resources to protect ourselves, but we need to know how to use them. If you find yourself in Tims position, call Utah DOPL (Utah Department of Public Licensingand directly complain. Google and Yelp Reviews only help when youre annoyed about lousy customer service. If the contractor you hired breaks the law, e.g., no contractor, illegal contracts, and shoddy work, file a report. A City Inspector is licensed by the state of Utah, too, so if they pass off bad workmanship, you can file a complaint about them too.

PART ONE:I am writing this review on June 22, 2021, and the disaster took place on September 8, 2020... ten months ago! In April, I was called by a dear friend, Tim, to help him navigate what turned into a legal issue after LKL Associates, Titans distributor, placed a lien on his home. As of today, Tim has paid Titan in full, yet his ceiling still has holes, he still has no rain gutters, and his sidewalk is still torn up from where the tree uprooted. Ive worked directly for and as a subcontractor of over 30 licensed contractors during the last ten years, and it is my professional opinion that Titan Disaster Cleanup should be dba "Titan Disaster Creator!"I wont write out all the project details, but the other bad reviews are similar to Tims. However, the red flags witnessed by consumers do not even scratch the surface of what is alarming to someone IN the industry. When you hire ANY contractor, please be aware of the following:1. Not knowing the contractorIt is common practice with construction companies to have a contractor "on paper" who never shows up to the job site.SOLUTION: Verify a contractors license and meet the named responsible party... look for contractors who will be doing the work themselves and with helpers.a. Ensure they are ON the job site overseeing everything.Tim came home early from work one day to check on progress and discovered the labor crew had shingled directly over the gaping holes in his roof. A homeowner should not have to take time off work to go in and do the contractors job.b. Go into their place of business, and check out their operation.Does the contractor have several wrapped fleet vehicles but a warehouse devoid of supplies? Do the sales managers walk by your meeting with the owners more than five times each, obviously having nothing to do? Do the company owners shuffle you to a small desk in the middle of the lobby, where everyone can hear you talk about financial matters?c. When the receptionist fails to answer basic questions about who the contractor is, like his name..., run away!I was told [the licensed contractor] Cody [John Rendon] severed his ties with Titan, and Tyson Richison and Bryan Wilcox are the contractors. They are NOT the licensed contractors.2. The contractor requires signed papers before giving an estimateSOLUTION: Always collect at least (3estimates from contractors before signing ANYTHING!a. Tim hired Titan because his friend recommended the salesman who works for them. FACT: a salesman understands about 5% of his industry... in ANY sector: cars, construction, electronics, construction, etc. Get everything the salesman says in writing.3. The contract violates Utah Code Title 13 - Chapter 50SOLUTION: Compare the contract to the code... there are specific timelines that a contractor must spell out in the agreement. Titans contract does NOT include the required notices, and they shorten the cancellation period substantially...

I had Titan Roof repair half of my roof and replace the other half. All work was done in one day, which was nice. I would have given 5 stars, but there were times when communication on scheduling/timing of roof repair was not the best. Overall, working with them was a good experience.

I was hesitant at first to contact Titan Roof because their flyer was left on my door shortly after a major windstorm did extensive damage to our area. (they appeared as vultures moving in on the kill). I soon realized this was a common practice and had a pile of flyers that had been left so, i went back to the first flyer...Titan Roof. They proved to be a good choice. We both needed a certain level of patience due to some miss com with my insurance but when it was all said and done, Titan came thru with a quality job. I was expecting to have a bill in addition to my deductable due to not having a full replacement rider on my policy. Titan did all that was needed and they did it for what the insurance settled for. They came in Christmas week and I thought I was going to have a holiday mess but they were quick and efficient and, done and gone with some minor exceptions. Overall Im very satisfied with Titan and would recommend them to anyone with any type of roofing need

Titan roofing helped me out after a big windstorm- they came out immediately and did a full tarp job on the exposed areas and worked with me and my insurance to eventually do a full re-roof job. They were great in scheduling around some other work I had going on and completing the job in the time they gave me and their office was really good in following up with any questions I had.

Titan is one of, if not, the worst roofing companies you could deal with. The company is full of corrupt people who don’t stand by their word, and will string you out for months. They caused about $6000 worth of damage inside my home one week after a full roof replacement.Things happen, and that’s not the frustrating part, it was the way they dealt with everything, or the lack thereof that should urge you to hire any other roofing company.This company has avoided my phone calls, voicemails, and text messages for six weeks, stringing me along and leaving my house in ruins all along.Brian, the owner, is the main offender, and has done a tremendous job of screwing a family over, and leaving them to suffer the consequences of negligence, incompetence, and plain corruption, while they make a great profit off of the last windstorm that damaged so many houses. To this day, my hardwood floor remains damaged, the exterior unfinished, and my walls fixed to an unsatisfactory level.Hire this company if you also have lots of spare cash for Attorney fees when they’re “finished”. Email me, I’ll tell you all about it.

They did a full roof replacement on our house after the wind storm we had. They were great to work with, very competitive with pricing and able to schedule us quicker than others. They performed the work just as they projected and did very good quality work.

Titan replace half of our roof, which was heavily damaged from a recent wind storm. They were fast in tarping the damaged areas to protect from further damage until the roof replacement work could be done. I had to stay involved to help keep the communication going, but this may have been caused in part by a heavy workload as there was widespread damage in our area at the time. I also had to closely monitor the invoices and have some corrected. When the roof repair work was finally scheduled, they were punctual and completed the work very quickly. I was very pleased with that. The quality of work looks good and so far no leaks to address with them.

Titan did a full roof replacement for us. Their bid was lower than four other bids we got. They completed the job very quickly and we were very happy with the results. They showed up when they said they would and were very responsive to any questions we had. I would easily use them again.

Our home suffered extensive damage from the windstorm in September. We had a tree hit our house among other things and Titan was out the next day to remove it ,clean up and secure the damaged areas. They have been a tremendous resource and an advocate with our insurance company as we navigate our damage claim and complete the repairs. They have been top notch in their customer service and work. I would highly recommend them and we even plan on having them put a new roof on our home next summer.

Let’s start with the good, I liked that this business has a dedicated receptionist that streamlines taking and processing incoming calls and maintaining organization. I was able to get someone out to my house to look at the damage from the storm the same day I called. I give this outfit 5 stars on speedy response and that’s where the good times end.Please keep in mind this takes place after a giant storm rolls through northern Utah while simultaneous wild fires wipe out most of the West Coast. This means that there is a shortage of insurance claims adjusters available locally because they Get relocated during mass natural disaster response such as the wild fires. Claims adjusters are also working remotely due to health and safety precautions.Monday: The employee who came to our house was very open and communicative. He was willing to discuss all of his observations regarding the storm damage and possibilities for getting more money out of the insurance company. He stayed longer than necessary making the experience uncomfortable and awkward. I initially thought he was waiting for me to get additional information from my insurance company but he lingered long after the information was provided . When asked to provide me with an estimate he said “oh that’s not how things are done, we work directly with the claims adjuster.”... I then asked about tarping the damaged roof and he said “we only tarp roofs that we have signed to contract.” He then began insisting on me signing a contract without having an estimate. He eventually is asked to leave and on his way out says that he will need to talk to a supervisor to get authorization to give me an estimate.Monday Evening: The technician calls me later the same evening to once again insist that I sign a contract. I inform him that I need an estimate to make an informed decision and that my insurance adjuster wants me to collect and submit estimates. I had already explained all of this to him in person.Wednesday: I receive a confirmation text message that I have been scheduled for repair services. I call the receptionist and clear up the confusion and ask “why haven’t I received my estimate?” She says “that is not how things are done, we work directly with the claims adjusters. Do you have a claim# I can get from you and we can start the process?” I told her that I need an estimate to submit to my claims adjuster and she insisted that they do not offer estimates when an insurance company is involved.This entire outfit is a giant heaping pile of BS. There is this legal term known as INFORMED CONSENT. Informed consent protects consumers from being ripped off and it guarantees that consumers know what they are paying for before agreeing to pay for it. I contacted 15 different roofing companies and while this company was Johnny on the spot prompt there are significant red flags to pay attention to with their lack of ethics and professionalism. This was the only company unwilling to provide me with an estimate and try and rush me into signing a contract.

Titan was hands down one of the best companies with whom we have ever done business. The finished roof and gutters are already getting rave reviews. We cant praise them enough.

Hard working crew! Removed 2 layers of shingles and had 1/3 of the roof shingled in a day. Finished up the next day by 10:00 am. It looks amazing.

They did excellent with my side panelso my house, making it look like new, as if it wasnt touched in the first place. They even took the excess side panelling and put it on my shed and made it look like a brand new shed. Thank you Titan Roofing.

Good job done when they replaced my roof. Good communication and service too. Thank you, Titan Roof. - Nicole Ku

Had my gutters replaced. One of the best service experiences Ive had. Quote was done timely, people were friendly, communication was great. Work was executed timely and very professionally. People seem to be on top of it, docusign for contracts, text message communications. Would use them again for any roofing needs.

I am very happy with my new roof! Great work, great company!

Very satisfied with the job Titan Roof did on my house.

We had a flood emergency and Titan was there the same day and did a great, fast job pulling the carpets, and came back out to replace the carpet and it looks great. Reasonable rates, would recommend