Hertrich Acura in New Castle County

Athena helped me pick out a new car this week and I couldn’t be happier with the car or the deal she was able to give me… Everyone was super nice and helpful. 👍👍

I purchased a certified pre owned Mazda Miata from Hertrich Acura. The entire transaction was smooth and stress free. Athena, the sales associate who worked with me, was knowledgeable, pleasant and friendly. She readily answered all of my questions. Furthermore, and frankly most important to me, I never felt like I was getting pressured, or getting the “hard sell”. Several days after I bought the car Athena followed up with me to see if I was happy. That was a pleasant surprise, which i appreciated.I would highly recommend the Hertrich Acura dealership. Thanks!

Exceptional car buying experience at this dealership. Never felt pressured. Process was very fast and smooth. Was in my brand new vehicle within a couple of hours and that’s only because I was taking a while to make my decision. Oeut was the best!! Very patient and knowledgeable. And checked on me days after purchase. Chris the sales manager was very nice and thorough. I would recommend this dealership. They have a life long customer now.

Athena made this whole process very easy and painless from start to finish. She was very helpful with showing me around my car of interest and even showed me some tips and hidden features. Chris was also very patient and courteous with us. I would like to greatly thank those two and would recommend anyone looking to buy a car to visit Hertrich Acura.

Lorenzo was great. He explained everything so that I could understand. He made me feel very comfortable. In addition the other staff members were very welcoming and friendly.

I contacted Hertrick Acura through cars.com for a 2021 Lexus.Within minutes I was contacted by Oeut in the sales department and she answered the questions I had and was kind enough to send me multiple financing options.After reviewing the figures I let her know Im traveling from NJ and wouldnt be able to see the vehicle until after I finished work. She assured me that wouldnt be a problem.After an hour drive I pulled into the parking lot and the car was in plane view detailed and ready to drive off the lot.I dont think I was at the dealership for more than an hour, which frankly is unheard of when purchasing a car.Test drive and documents signed in record time.I normally dont spend much time writing reviews, but in this case I would be doing a disservice to future car buyers in the area.Oeut is/was highly professional, knowledgeable, and eager to go the extra mile for me.

Lorenzo Hendricks is 1000% the best dealer I’ve ever dealt with and highly recommend everyone to get your car services from this man!!!! Great service!!!!!

I just purchased a used car from this dealership and it was a great experience. Lorenzo was incredibly helpful and made it a very comfortable, low-pressure, and enjoyable experience. Would highly recommend to anyone needing a new car!

I am from PA and was on my way to Virginia to visit my son when I had a problem with my RDX on I-95. I got off at th Christiana Mall exit and then made my way to the dealership. Since it was 830pm the dealership was closed so i put my key in the lock box with a note. I called Rich in the morning, he said we would get in asap. He called me back around 9am telling me the issue (spark plugsand had me on the road by 11am. Truly an example of incredible professionalism and superior customer service. Cant thank Rich and his team for an incredible experience. My son and I are very grateful for helping me this quickly.

We got our car from Oeut and she is the best at what she does. Shes professional, knowledgeable and caring. The easiest buying car experience ever!Highly recommended!

Great customer service! Big special shout out to Oeut! They chose a perfect person to represent the Acura family. She truly cares and accommodated to everything I needed. I would highly recommend going there!

I came here to purchase a vehicle for my 40th Birthday. Ouet .was extremely and very knowledgeable aboit the vehicle. The whole purchase process only took about 2 to 3 hours which was extremely quick and fast I usually hate coming into the car dealership because it usually takes basically 8 hours to get a vehicle but the staff especially Oeut who made this process extremely quick fast and efficient and I will definitely be back for my next vehicle.

This was one of the best car buying experiences we ever had. Our saleswoman Oeut was the best! She was soo friendly and worked with us to get the car we wanted at a price we felt comfortable with. The service dept was also excellent and took care of an issue for us on the car we purchased with no questions asked. They provided us a rental car without even asking. Excellent service all around and we would definitely buy another car from Hertrich and highly recommend them for anyone looking for a new or used car. We are in love with our new Tahoe!

This was the best car buying experience I have ever had. Athena, Chris and Craig were extremely professional, patient and ultimately redefined what a car buying experience should be. I didn’t feel pressured and I felt that they considered my needs throughout the process. They were genuine and I cannot say how much I appreciated their service. If you want a joyful, painless experience without the pushy car salespeople, Hertrich Acura is where you should shop!

Shawn the salesman was very helpful. He provided us all of the information we needed to make the best decision in our automotive purchase. A nice to do business.

Excellent customer service!! From the time I inquired about the car online straight through to purchase they were exceptional!! I felt very comfortable everyone was friendly and professional. Oeut was very attentive and knowledgeable and made sure the process went as smoothly as possible. Chris, the sales manager was very helpful during the inquiry process and during the sale gave me a great deal, I couldn’t be happier with my purchase from Hertrich!!!

I have been working with Oeut at this dealership since 2019 when I initially went there to see the RDX Aspec. The pandemic hit so I postponed buying it however when I was ready in 2021 she was there every step of the way, making sure that all my questions were answered and that I received the best deal possible. There were some bumps in the process that had nothing to do with her but even then she was super apologetic and did her best to rectify the situation and made sure that I was satisfied with the final results. I hate the car buying process but Oeut definitely made it easier. Thank you!

just want to say that I’ve had an awesome experience with Hertrich Acura I went in these October 1st and a young man was not willing to help me, But a sales woman by the name Athena was so kind and patient with me. I seen a car that I liked but it was not ready and I did not know if I would have it by the date that I wanted to buy to make sure she keep me updated every week on the car status. I eventually purchased a car but Athena did not give up on trying to find me a car which I was really thankful for and sure that she cared she was so kind and patient and welcoming she made me feel like I can buy another car from here again. I absolutely love my experience with Athena I will say that she is one of the best sales woman I have encountered things to Athena I bought my car from Hertrich Acura and I absolutely love my car and I am so thankful to be in the presence of a beautiful soul such as Athenas.

If it wasn’t for Hertrich Acura staff being courteous and thoughtful, I most likely would not own the 2007 Acura TL TypeS and the 2021 Acura TLX Type S. Thank you, Hertrich Acura. A shot out to the service department for their work on my 2007.

I just leased a car with Hertrich Acura. I worked with Craig Munholland, the General Manager & Lorenzo Hendricks, whoo was the Sales person. They were professional, extremely easy to work with and worked out a very affordable deal to get me into my dream car. So happy I went to this dealership and will go back and will refer my family and friends!!!!!

I would like to share my wonderful experience with the Hertrich Acura Dealership of New Castle DE. I have a 2011 Acura MDX with significant amount of miles. It was time to purchase a new vehicle. I got to the dealership early in the morning and I was greeted by the GM Craig Munholland. He was friendly and quickly got a sales person named Oeut to help me out. I explained to both of them that I have been on the website and was interested in driving a few used vehicles.Oeut was very helpful and was able to answer all of my questions during the test drives about the vehicles of my interest. I felt no pressure at all to make a purchase, however, I was able to quickly pick out my choice.The finance steps were also very easy. They gave me an excellent price for my trade in as well as a great interest rate. They were able to detail the car right away while I met with the finance person Michelle. There were a lot of papers to sign but she made the process go very smoothly.Lastly, Oeut took an extensive about of time with tech support of my new purchase. I am not tech savvy, but she made me feel comfortable that I would be able to be successful to operate the tech system. She also gave me videos for additional support and her contact information.I would highly recommend this dealership. It was a stress free experience! I am thrilled with my purchase!

Thank you Mr. Hendricks for assisting us with purchasing our car! He was very knowledgeable, patient and informative. He took his time to show us the different functions of the car. He made the process a great one!

Let me tell you about my experience, my Acura broke down at a light unable to go anywhere. I had the vehicle towed in around 6pm. I recieved a phone call the following day that my vehicle was all set and ready to go!! Exceptional service and the service advisor was extremely friendly and willing to answer all of my questions. The service was covered completely due to a recall. Ive been to several other dealers and I never recieve such a warm welcome like I do from the service staff here. This is every visit. But my last visit was worth mentioning. Thanks Shelly and Larry. FYI I didnt purchase the vehicle here.

Hertrich as a whole was extremely accommodating. Oeut especially was professional and available for any questions or concerns throughout the entire process to ensure our satisfaction. She was relatable and gave honest advice which made me feel comfortable and confident during my decision making. I could not be happier with my new Acura or my experience at Hertrich!

Great experience purchasing our certified RDX. Highly recommend buying vehicle here. The pricing, staff and ease of transaction made for a pleasant transaction. Thank you Craig and everyone at Hertrich Acura.

I don’t know where to start or what to say about my most recent car buying experience with Hertrich Acura. I can say that this was absolutely hands down one of my best, if not my best car buying experience I have had! Our salesman was Shaun Clark. I can’t say enough about him! He was absolutely AMAZING! Since we live 45 miles away from the dealership, I wanted to touch base with someone in the showroom regarding a preowned vehicle before making the trip. Shaun was the one who reached out to me regarding my online inquiry. He was very professional, nice and informative. During the day we communicated about the new vehicle and our trade in. After communicating with him via phone and text throughout the day, we decided to make the journey to the dealership. Shaun immediately greeted us as we walked into the showroom. He had a great vibe and a wonderful smile! Unlike many car salesmen, Shaun was not pushy, overbearing and you could definitely tell he was not feeding us BS! Took the car for a test drive, loved it, looked at some of Acura’s new models and test drive one while we were there. Shaun was patient and very knowledgeable with regards to vehicles. Ultimately my heart was set on the car we drove up there for. Once I said let’s go for it, everything was a breeze! Hertrich Acura gave me an amazing deal on my trade in! I loved the fact that they didn’t haggle! There was no back and fourth between the dealership and us regarding what they were offering us for our trade, which is a definite win in my book! Got a great interest and financing through the bank was cut and dry! No back and forth with pricing as the new car was already set below market. Then we we’re headed to sign all of the paperwork with the Finance Manager Michelle Getty. She was also very amazing! No pressure to purchase any additional add one, although we chose to purchase GAP, which is something we always do. I never could have imagined in a million years that I would be driving the car that I am! I ended up purchasing a 2019 Mercedes A220 4Matic with 5,991 miles! I have never felt so confident with a car purchase as I did with this one! Thanks again Shaun, Michelle and the rest of the staff at Hertrich Acura for an AMAZING experience and AWESOME car!!!!

I love this dealership!!! The Manager Cray took great of me when I first came in despite them being busy. My sales representative Oeut was the BOMB! She’s literally the sweetest car salesperson I have ever met. Chris was real informative with the paperwork and was real efficient. This place works as a team and you don’t feel that you’re being ripped off or not taken care of. Very nice facility and I would recommend anyone to visit them first if you’re looking for a vehicle. Thank you so much again! I love my car!!!

Purchased a used Honda Pilot here early May. The salesperson that I incidently worked with was Athena. She is professional and respectful.There was zero (well, almost zero negotiating- they "gave me" 0.012% of the asking price "get" me).I knew that with any used vehicle there is a risk. The Sales Manager assured me that all of his cars go through the shop - "I only sell things that I would sell to family member" he says.Yes, the car was cleaned (great detailerhad new tires, brakes and a battery. I was aware that in the next few months a $1400 timing belt job was in the future, but given the market this risk was almost necessary (and the dealership said that the price was market adjusted for this).In the past 6 weeks I am looking at the following repairs:Compass module: failed.Alternator: failedSerpentine belt tensioner: failed.Right axle shaft boot - goobered up with sealant instead of repair.Gosh I hope this thing passes inspection.I am not happy accumulating litany of repairs; predictable - maybe or maybe not. The warranty (1000 miles or 30 days, 50% drivetrainreally isnt worth the effort to argue with them.All in all - the salesperson was great.Buyer Beware.

Lorenzo is awesome!! Wow, what a night and day experience. My wife and I had such a bad experience at Piazza Acura we decided to see what Hertrich could do. The custom service from Lorenzo and everyone involved was fantastic. Lorenzo and I spent a lot of time going back and forth with phone calls and texts prior to me making the trip to the dealership. I got to the dealership and the car I was thinking about leasing was already pulled up and waiting for me. I felt ZERO pressure to do anything, ZERO annoying sales plays to try and convince me "I need to do it now". I leased the 2022 MDX and my wife drove it back to the dealership the next day. Lorenzo made time in his busy day to do the same full car walkthrough with my wife that i got the day before. When getting cars in the future I will now always give Lorenzo a shot at my business.

I recently purchased a vehicle and was blown away by this magical experience. My salesperson was Oeut and she was absolutely incredible. Not only did she hold my hand through the entire process but she gave me some killer air fryer recipes. She is cute as a button. I will definitely be referring all my friends and family to her. She is simply the best. Better than all the rest. I love you Oeut!

Very much enjoyed our experience at Hertrich Acura. Our salesman Oeut Peou was very professional, congenial, and friendly. We would recommend her to anyone wishing to purchase a vehicle at Hertrich Acura. She went leaps and bounds to make sure we were happy and satisfied with our TLX purchase. Couldnt be happier with the new car!

Poor Service Experience. Today, I drove through icy road conditions to make my 7:30 oil change appointment (on timethat I scheduled last week. When I initially scheduled the appointment, we discussed the service I needed and the fact that I needed to be done by 8:30 due to another appointment.Today, I arrived at 7:29 and noticed the drive through garage was full of cars. After waiting 7-8 minutes without being acknowledged I walked in and was told by the man working in service that he needed a couple more minutes so I went back in my vehicle. At 7:40, I was in the service mans office and told him that I needed an oil change. We had further conversation but he stated that it would take an hour and a half to change the oil. I then questioned why an oil change takes that long and he responded “ an hour to an hour and a half”. I then asked him if I could get it completed in an hour and he responded again that all of their services take “ an hour to an hour in a half”. I then asked him if he could call the technician to see if he could do it in an hour and he refused. So I left! Such poor service! They knew what service I was coming for and also knew that I only had an hour but still accepted my appointment and I made it timely driving through icy roads to get there. The service man just didn’t even seem to care. As a result, we are contemplating selling our MDX and getting out of the Acura line altogether!

I worked with Christi at this dealership and was hands down one of the best experiences I’ve ever had when purchasing vehicles. I met with her with no intentions on buying a vehicle my first time visiting the dealership but with her knowledge of the 2020 MDX I was interested in, the comfort and care she showcased and ability to work with what I needed won me over almost immediately. I ended up trading in my 2020 Jeep Grand Cherokee for a 2020 Acura MDX and am absolutely in love with it! Everyone at the dealership is extremely helpful and friendly and Christi did she an amazing job helping me through the process. Thank you Christi and I encourage everyone to go see her when you’re in the market for a new or used ride!!

I just purchased a 2020 Acura MDX PMC Edition from the Hertrich Acura of New Castle showroom. My salesperson, Lorenzo Hendricks, did an exceptional job walking me through each stage of the purchase. He listened to understand my needs, worked up multiple scenarios to provide me with viable choices and continuously engaged with his counterparts on-site to make sure I left as a very satisfied buyer. He even walked me through the technical features of my new vehicle to maximize my experience. We all have options for who and where we choose to do business. With that said, I can assure you that Lorenzo’s level of service is second to none. Hertrich Acura will be my go-to for all of my car purchasing and service needs going forward!

I recently purchased Acura MDX from Hertrich Acura, DE & Christi really helped smooth out things for me. She took us to the test drive & explained all the features patiently so that I get comfortable with the car. She also helped in completing all the paperwork formalities smoothly & configured all the settings of my car as per my choice. Even after the sales was done, she patiently answered all my questions over the text messages to my satisfaction. It was a pleasure dealing with her during my car purchase process & she has really made things go easy. Well done Christi!

I just purchased my dream car!!! After a bad experience at Hertrich Acura 3 years ago, I was looking out of State to make my purchase. Christi Applegrath called an won me over! She assured me that the dealership had all new staff and if not for her professionalism, expert knowledge and experience of the industry, I would not have purchased with Hertrich!! By the time I finished the paperwork with Michelle, Christi had programmed in all my preferences and I was on my way. She was an absolute pleasure to work with and I would only purchase from her in the future! This was the single best buying experience I have ever had! Thank you Christi youre the best!!!

Excellent buying experience at Hertrich Acura with a special call-out to my Sales Consultant, Christi Applegarth! My journey for a new car began with online research at truecar.com, which attracted me to Hertrich and their highly competitive prices...among the best in the Wilmington & Philadelphia corridor. When Christi & I first connected, I was not yet ready to close a deal. She was very patient, reaching out from time to time with perfect balance. No sales pressure, but simply answering my questions and making it clear that she was genuinely interested in earning my business. Finally, when I was ready and selected my RDX, she worked quickly to negotiate a fair deal that I was very happy with, and moreover, prepared for my arrival at the dealership. The entire experience, including document signing, went smoothly. Thank you, Christi and team! If you want a Sales Consultant that will treat you properly and with respect, give her a call!

I had another great buying experience at Hertrich Acura! My salesman, Lorenzo, is the absolute best. There is no pressure and he is very honest and helpful. Hertrich makes buying a vehicle so incredibly easy. Ill be back in 3 years when my lease is up and I look forward to working with Lorenzo a third time!

I walked into Hertrich Acura with the intention of getting an SUV for my family. I wasn’t sure which model I wanted and this is when I was helped by Christi. She wasted no time in getting me a test drive and helped me decide on one SUV over the other based on my needs. After my credit report, we negotiated and she was helpful in getting me the most in incentives. All in all, she was very professional and made me feel comfortable through the whole car buying experience.

If you’re looking to purchase a car I would HIGHLY recommend Lorenzo Hendricks at Acura of New Castle. I purchased my Acura TLX roughly 2 months ago and he has been a saint even still! He pulled up the car i found online before we even arrived at the dealership, and got me right to my ideal payment for a quick and painless sale! He had a hands on demo for every feature, connected my phone and address for easy use, and showed off the “bells and whistles”. The second I walked in the door for service a month later he jumped up from his desk just to simply say hello and ask if he could help in any other way. Today I picked up my tag and again he greeted me with a smile, installed my new tag, answered a question I had, and even offered to look at my tire pressure (no issues just genuinely looking to be helpful). He remembered my career and asked about my job - now THAT is a salesman! I won’t take my business anywhere else as long as Lorenzo is around. He has been a pleasure to work with every step of the way. Don’t waste your time anywhere else!

WOW!!! I just started my search and was pleasantly surprised at the selection and price at Hertrich. I called and spoke to Oeut (Ooot). What a great salesperson. She asked the right questions and listened to my concerns. She gave me options and made my experience wonderful. Their prices are competitive and was worth me driving an hour to get there. She showed me the electronics and how to set them up. (...other salespeople in the past didnt know enough to help me at the time of the sale). Do yourself a favor and go to Hertrich and ask for Oeut.

Awesome professionalism, no pressure enviroment to purchase a vehicle. My sales associate (Christi Applegarthwas amazing, not just as a sales associate but as a person in general. She made a way for my car buying experience to be pleasurable. Where there wasnt a way she made a way. She will definitely work for her clients. I found the dealership to be clean......covid complaint, well organized and accommodating. My experience from the test drive to the finance officer was great. If your in the market for a car, Hertrich Acura should be your next stop. Ask for Christi she will look out for you!

I had a wonderful car-buying experience at Hertrich Acura! Yesterday morning I spotted the Acura I was looking for online at the best price yet. And by the afternoon, I drove off in that vehicle! I dealt with Sales Manager Craig throughout the morning. Other dealers lost my business as they didnt respond or stay engaged online, but Craig made me feel like I was his only customer in the month of June. When I got to the dealership, I dealt with Oeut who was fantastic. She patiently led me through the rest of the experience and spent a lot of time guiding me through all of the vehicles functionality. I also met Chris in Finance who made the paperwork process a breeze. All-in, this was an excellent experience and I will definitely be back for service and future sales - I HIGHLY recommend the Hertrich Acura team.

I bought a certified pre-owned TLX here this weekend and I couldnt be happier with the experience. There was zero pressure and no hidden add-on fees tacked on at the last minute. Shawn was laid back, patient, and spent time answering all my questions. I will certainly be back to buy an MDX when Im ready for a new SUV.

While the salesman and buying experience was generally smooth, Ive been far less impressed with the customer service since driving out of the dealership. The communication (especially from the title departmentwas poor. I refinanced immediately after the purchase with the same bank who offered me a lower rate. Apparently dealerships are allowed to increase the percentage rate to help pad their pockets despite their assurance I was getting the best rate available ( I have a credit score of nearly 850)! Please be truthful with your customers.

I cannot believe I am writing a review about how pleasant my car buying experience was at Hertrich Acura.I had to buy a new car because my previous car was totaled. Shaun (Salesmantook the time to explain every feature of the car I took for a test drive. He also called my insurance company to assist with my new insurance. Finally, Shaun followed me to drop off my rental car and brought me back to the dealership. He walked me through the process to set up my Sirius, Bluetooth, etc.Rob (Finance Managerand Chris (Managerboth provided great service. The entire new car purchase took less than 3 hours from start to finish.Keep up the good work!!

Another great experience at Hertrich Acura of New Castle! All the staff were great, but a special thank you to Oeut & Craig for finding me the perfect Acura!

I picked up a new RDX and had a fantastic overall car buying experience at Hertrich Acura!My sales lead Lorenzo Hendricks was excellent! He did not pressure me, was very knowledgeable and provided great customer service. The GM Craig Munholland is terrific and went out of his way to ensure that I got a great deal and left feeling like a valued customer. I would highly recommend this dealership if you are in the market for a new or used vehicle and want up front honest & competitive pricing with terrific customer service!

I walked into Acura Hertrich and was very lucky to work with Shaun Clark in sales for a Certified car that I purchased. Very pleasant and knowledgeable gentleman.I highly recommend working with him if you are in the market. Very personable and I am extremely happy with my purchase.Buying cars is stressful but Shaun was very patient despite the multiple visits we had to the dealership until we closed the deal. He is not one of those stereotypical pushy salesmen. He made sure that my needs in a car were met.When I buy my next Acura, i will be looking forward to working with Shaun again

What can I say, 5 stars service. Seriously, it was a great experience dealing with Ty and Craig. Ty is an awesome salesperson, after being blown off by one of the Hyundai salesmen, she spend the morning test driving cars with my wife and I. No pressure, just professional salesmanship. They both were eager to answer any questions or concerns I had, showed me a breakdown of different payment options, and stayed in contact by email and phone just to make sure I was still in the market since they didnt want me to lose out on this great deal of a car I had my heart set on. Craig is a great manager, answering all of my detailed financial questions and working with me to get the best price possible that fit my budget. All in all, one of the best car buying experiences I had the fortune to be a part of.