Hutchinson regional hospital in Reno County

My dad was in 5100 floor. We are so grateful for Hutchinson regional medical centerOur family had the best experience! My dad Jay Spencer said that he had the best Drs, nurses and his favorite CNA.Thank you for taking such good care of our dad.

Its nice to find out that this facility allows employees to make inappropriate comments to (and abouteachother, and is against anyone speaking up about it.

Do not go here! These people charged us $11,000 dollars for an ER visit that included an xray. We went to an ER in Wichita and were only charged $300! I was making large payments to them and because I did not pay in full in 3 months, I was handed over to a collection agency. They have been merciless How does this make sense?

Dr. Peter Morris exhibits pure unprofessionalism along with discrimination & ignorant behavior to a female patient! Not only was he disrespectful to the Female whom injured herself in this hospital, he failed to explain any aftercare to her, failed to issue her a Qustatim incident report number for her fall then told her she shouldnt have came to the hospital for a headache. After the woman told him her employer wanted her to come get checked out because while working and needing to coordinate with the hospital at which time the fall in which she hit her head extremely hard on hospital equipment, he replied to the female patient in the ER, "well you have free will" ! It didnt matter that her ears were ringing and her head was throbbing. She in his mind should have never came in to the ER to get her head checked. Im assuming if she would have bleed to death in her brain, that would have been her free will as well. This man is a disgusting disgrace! Shame on you Hutch Regional Hospital! By the way, The patient that fell and hit her head on your equipment, has an concussion. He walked in told her, stared at her.. she in turn stared back.. then he walked away. Saying nothing. The nurse came in having the audacity to say, you have an apparent concussion! Still everyone that walked in the room had no Qustatim incident number. Unprofessional! Dr. Morris didnt even discuss what this patient cat scan showed. Guess if she was bleeding and dying she would never know until an autopsy. Yet still where is the Qustatim incident report number!

This hospital saved my life this past week. Without them I literally would not be here right now typing this message. The Drs and nurses were all top notch very respectful and on it from the word go.

Went to the the ER with my toddler for glue stitches on her chin. Care was fine, but they never disclosed that I would be billed for two doctors since we were seen by a Nurse Practitioner. The fact that I would pay $285 ($969 prior to insurancefor a consultation that I was not made aware would take place is unethical. That should have been disclosed to me when they said a nurse practitioner would be seeing us. Why even have them in the ER I if you are going bill patients twice? That’s is messed up. Also, I have no idea if they even spoke about my daughter because this did not take place in front of me and I was not told that he would consult with the doctor about her care.If a APRN cannot handle a few stitches without “speaking” with a doctor why are they allowed to practice within the ER? Don’t not let a nurse practitioner near you in ER. Learned my lesson.

Our daughter Melissa was in the ICU for 2 1/2 weeks bring treated for aspiration pneumonia. She has disabilities and has had reoccurring pneumonia since the middle of December. We were blessed with the caring team that worked with her through her stay. They worked hard on finding the causes for her issues. They were wonderful to our family as we stayed with her continually. I can not say enough good things about this ICU unit.

We had a great experience at the ICU. After being in 6 other hospitals with our daughter, this was the first with a team approach by the doctors. Nurses were fabulous!

Was absolutely horrible, my son was severely dehydrated not eating or drinking we were sent straight there from the walk in care for fluids and blood work we waited over two hours we finally had it walked out and went to wesly got right in with them and wesly was severely short staffed yet they got us in as soon as we got there.

Sat in the e.r lobby for over 4 hours with kidney problems and watched 6 other people come in after me and leave before me this place is a joke

My grandmother was in the ER exactly one week ago today, due to severe pain in her leg. She’s had arthritis for years and years, and when we took her in she was misdiagnosed, (after 4 hours of waiting), with a fractured knee. We’ve taken her to one doctor and one radiologist since then who both have agreed that she definitely doesn’t have any fractures. That’s also just the beginning. I arrived around three hours after the rest of my family had gotten there, and I went to sit in a chair in the waiting room. A while after I sat down, my aunt informed me that I should probably move chairs because as I looked down, there was a little pool of blood literally under my feet. I literally stepped in that with my sandals. When we noticed the blood, my uncle said that he had gone to use the public restroom a couple of hours earlier and that in one of the stalls there was blood all over the walls and floor. He informed one of the employees at the ER, and they said they were going to get someone to take care of it. Hours later and nothing had been done, as a man sitting near us got up to use the restroom and came back and told us not to use that bathroom because there was blood everywhere. The man, and our family ended up taking some pictures of both areas that we found blood at, as obviously this is extremely unsanitary and probably against a ton of health codes for a hospital. Would never, ever recommend Hutchinson Hospital to anyone ever.

Took my mother to the ER and they said there was nothing wrong with her even though she fell and was weak. They said they couldnt keep her and sent her home and she fell again. Come to find out at a different ER she should have never been sent home cause they looked at her blood test and counts were high and they kept her and she is still there for influenza and other problems. I would not take my dog to this ER

Doctor Peter Morris treated my mother as if she was overreacting about a possible blood clot in or around her heart and lungs even though she had previously been diagnosed with a heart condition. He was annoyed at the fact that she was scared and anxious about doing the testing and CT but she eventually calmed down and agreed to do it, then Doctor Peter Morris refused do perform the CT and informed her "there are old people dying in the waiting room and I dont want to waste resources just for you to maybe not want to do it again" and then made the asinine suggestion on doing a sonogram on her legs. my mother has been diagnosed with extreme anxiety and previously lost her husband not even a month before this incident so the lack of patience and sympathy from this "doctor" was no less than unprofessional and simply ugly. Im unsure how this individual is still working in the medical field if he cannot simply show compassion and understanding towards his patiencee

Brought my 1 year old up here to be seen because hes having a hard time breathing and my sister had tested positive for influenza a.. been here for over 2 hours and all they have done is check his blood pressure and temperature.. will never come up here again. If I have an emergency I will drive to Wichita.

Ive been an inpatient, been in several clinics and have been fortunate to have had great experiences. Ive had family members that have had negative visits. Depends on whos working the day you were visiting. Overall Id give it an eight out of ten.

I went in for lung surgery on October 1st a month ago my surgery went well the surgeon dr flemming was wonderful .but the care I received from the nurses fir the 5 days I was there was down right awful was in so much pain I asked for something to help with it .they said I could have percset but I had to take to of them I argued and told them that was way to much I only wanted one but they said no itd 2 the pain was horrible my left side was cut open so I agreed to take them I was also on oxygen because it kept dropping at nite .on the 3rd dat at about 3 am I had asked them to unhook me so I could go to the bathroom I waited and no body came back I finally got myself to a chair were I was going in and out of conConsciousness at 830 am my daughter showed up and yelled for a nurse my oxygen dropped to 60 I was great and my lips were blur they gave me narcan to bring me out of it I was almost in a coma not one single nurse from the hrs of 3am to 830 had checked on me Im thankful to be alive today if my daughter had not shown up when she did I wouldnt be here today the care I received was awful and it was a major surgery Im still recovering today it will be months before I fully do like I said dr flemming is awsome but the nurses were just mean and neglected my care

The ladies in labor and delivery are great! The food was good, made to order and brought up quickly. Highly recommend coming here when having a baby.

Arrived at 10am with ibsd and colitis problems didnt leave until 4:23pm. I cant believe that it takes 6 hours to treat a patient. Staff and security are extremely rude. Wouldnt recommend at all!!

They missed diagnosed my grandma with abdominal bleeding as an abdominal abscess. Sent her home with stage 5 kidney failure. My mom ended up driving my grandma to Wesley and she is now being check for CANCER!

For context, in december my mom caught and recovered from covid. Her primary doctor, and pulmonologist gave prescriptions to recover, and she was visited by two therapists and a nurse on a weekly basis. They all confirmed her lungs were not damaged by covids effects and she was healing nicely. She was kept on oxygen because she still had trouble breathing on her own but was assured this wouldnt be permanent. She was alert, was able to walk and for two months she was slowly recovering.A week ago my mother was brought to the hospital due to a pain in her chest. The paramedics checked her and said she wasnt experiencing a heart attack but it could possibly be angina or an anxiety attack. They suggested she go to the hospital to check.She has pulmonary fibrosis and arthritis and brought all her prescription meds with her so they would know what she was taking. At the hospital, they lost all of her meds that treated her pulmonary and arthritis. So they kept her for a week on ativan and morphine alone.We were given different stories each time. That she had covid again, that she had a blood infection, a bacterial infection, and pneumonia. And how when her oxygen levels would stabilize she would be moved out of ICU. They were rising, and suddenly she has heart failure.When we finally visited her she was half dressed, uncomfortable and in a cold, dark room. She had a fever no one was tending to. She could barely talk. Her condition worsened when she went to the hospital. The doctor told us she had pulmonary, which we already knew. And said they couldnt do anything and we should take her to hospice.The doctor seemed very surprised when I told them that my mother was alert and able to walk on her own before any of this happened. During her stay my mom would text saying no one knew what to do with her.

Wouldn’t allow anyone in my family to see a family member who was passing away. Then sent home the ONE family member who was staying with a dying patient. Main supervisor and nurses were Very very rude and disrespectful to everyone along with lying to us and to the children. I highly recommend any other hospital. Hasn’t been the first time we’ve had problems, had them years ago when loosing my father. Hutch hospital is overall the worst hospital I have ever visited.

Terrible. I went to the ER and they dropped me trying to do an X-ray.However several years later, my former husband was there for heart attack and pneumonia. They could not find the HIPPA form we had filled out. I was not allowed in when he was in ICU. I could stay for a while but not overnight. When I came back in the morning what I saw was horrendous. Were treated very badly. The nurses were so rude to him, ( they had him on drugsand would mimic what he was saying. Stay away from this place. He died.I will never forgive myself for not moving him to another location.I wish I could rate lower.

Husband and other family members have almost only had negative experiences here. From overwhelmingly unfriendly nurses, doctors, and staff to proper handling of basic billing policies. Staff is unable to identify documents and bills being sent out. Multiple calls on my behalf finally led to successful identification of bills. It seems as if there is detrimental lack of communication between staff members as no one seemed surprised at the difficulty I was having. Only with assistance from my insurance company was I able to establish productive communication with billing department. Insurance informed me that HRM has a reputation for incompetence handling billing matters. I am sure their are quality people working at HRM and that people have had positive experiences here. Unfortunately we have not experienced this.

Never got to see a doctor and staff handed me ace wrap to wrap my own foot and sent me on my way. I couldnt walk and had to be wheel chaired out. Then 2 weeks later received notice from a collection agency. I hadnt even received a bill. Shameful, disgraceful.

The ER visit i had was the worst ever , i never seen a real doctor just an assistant and she didnt have a clue what to do . The only one that seamed caring was the RN . The PA misdiagnosed my condition and sent ne home with cough syrup no pain meds . I can assure you I will never be back.

I had an MRI and the staff was excellent! I was nervous for my results and they took the time to assure me when I could expect results and to wish me positive vibes. Thank you for your compassion during a scary time it does not go unnoticed!

I recently had a CT scan at this facility and was very impressed with both the staff and the facilities. The staff were very helpful and professional while the facility seemed to be equipped with the latest technology. The facility was also very clean. I was in and out of the hospital in a short time without the customary wait.The only item I would comment on for improvement is the signage around the hospital. I had to guess on which entrance to go into. This is a very large facility and can be overwhelming for a first time patient.

Paramedics were very rude to us for no reason, would not explain what was going on and it seemed like they could’ve cared less about being there helping my sister.If it’s an emergency call someone else.

Friendly staff, that seem to really care about their patients. Usually your seen relatively soon. Being a small town and all theres never really a whole lot going on so if you have a problem most of the time youre in and out within two to three hours tops.

I was treated very well and with such great care. I really appreciate all of the staff there. I would definitely go back for any future needs our family may have.

Everyone from the admissions clerk were so courteous and professional. All of my questions and concerns were addressed and I had an uneventful surgery and made it home at a reasonable hour. Thank you so much for making my experience very pleasant.

Dr Morris’s is very rude don’t care about the Patient saying I seen u last month and u had the same thing. Saying it was in my client head when there is dr note saying she has the issue she has. Saying will we get to do a pregnancy test when she can’t have kids. Even some of the nurses that are walking tonight and don’t care about the patient. You gonna sit there and tell me that it’s in someone’s head when it was… And from other physician saying that’s not very disrespectful to the patient We come to the Er. To get help n get treated bad.

Service for the birth of our child was wonderful. The issues started 3 months later when we called to start paying the bill and nobody ever picks up or returns calls. They also sent out a 2nd bill after they said they were combined and next thing you know we get sent to corrections. I spoke with a few friends and this seems to be a common issue. I don’t understand why the billing department would not answers phones. Ridiculous!

My fiance is here for an MRI and in the radiology waiting room he kissed me bye and these young nurses think its funny to say Im stealing him from you oh but you can have him later .......in 40 mins. This is unprofessional and not cute at all. This is why i never come here . So childish. I hope this gets attention but I will be telling them that was rude . Maybe hire more adults than children.

I had my baby here and received the best care I could ask for! The nurses were on top of all my needs and were very professional. The food was made to order from a menu with a huge selection. It was great food! The doctors treated us with respect and addressed all of our concerns. We are so fortunate to be able to have our babies here at home.

Been sitting in the E.R. with my 4 year old for over 2 hours. When they took him back to triage the nurse said she would get him back right away because of the symptoms he is having but we are still waiting. Then I ask how much longer & they just tell me they cant say. All I know is they better hope nothing happens to my son bc it will not be pretty. Worst hospital I could ever go to but when he is the way he is I had no choice but to bring him here.

I had my daughter on April 7th of 2018. My experience was amazing. I had great nurses and staff working all around me. They got me what I needed as soon as I asked. They were generous with what they give you for your new baby. They even gave us this delicious cake!

Came to ER. Then was admitted. EVERYONE from the lady that checked me in to the staff that helped with my discharge were fantastic. FAST. EFFICIENT. ACCURATE ASSESSMENT. Even the food was pretty good. In and out in less than 24 hours even with the procedure preformed. Thanks to the entire staff on the 5th floor & ER. From room 5317 on Aug 30 & 31.

I wish I could rate Hutchinson hospital with a big 0, HORRIBLE place, I came from Dallas TX to see a friend member in Hospice, my left eye was swollen close, and I was in pain, the staff was very rude , I told the staff 3 times my family member was in hospice, the staff told me I was no important, and the Er doctor wasn’t gonna see me at 2hrs waiting in pain,to be told the doctor wasn’t going to see me any time soon! Hutchinson hospital need to be closed down, go to Wichita!!!!

This is the second time I have been in the hospital in 12 months. I am so proud of the services that i have received, that the professional way ALL OF THE STAFF have given me. They have answered all questions, explained all resons and/or ramifications to drugs and alternatives. Dr Sourt and all others were patient, and made me feel "IN GOOD HANDS". The hospital food was excellent and well presented, nurses, therapists even maint. And housekeeping were upbeat.TO THE BOSSES: You have good staff at ER, and 5th floor at leastThank you all, it was s pleasure to be part of you all.MORRIS G. ELLISRm. 5218

Went in for chest pain and was seen right away. Had a slew a tests run. I didnt have a heart attack which was good. I thought the doctor was very knowledgeable. He had a strong accent but was understandable. The nurses were fantastic.

When I was younger, I was taken in for intense stomach pain. I was told it was just "flu pains" and that I was fine. Over the week, I was brought in a couple more times, and told the same thing. The pain intensified to the point that I couldnt roll over in bed. My parents took me to the ER. Turns out I didnt have flu pains, but a ruptured appendix. I was rushed to emergency surgery. I came very very close to dying because of careless misdiagnosis and repeated negligence. There have been a few similar cases in my family over the years, serious complications or problems due to careless misdiagnosis or obvious apathy. I hear it time and time again from friends as well. Im sure many of the people that work here are good people and mean well, but the healthcare provided here is atrocious and the doctors are not held accountable for anything. I will do everything in my power to make sure im never in the care of this hospital again. If it is not a medical emergency, I urge you to do the same. It is well worth the extra drive to go anywhere else.

I cant rate it lower. My husband went into the ER with a temp of 103 and my 4 year old with a temp of 100 and they didnt do any tests, didnt spend any time with them. On the discharge papers, all it says is Suspected influenza. My 4 year old had a dangerously high temperature, I think any medical caretaker who actually cared would run some tests instead of guessing and calling it good and sending us out.

I was there for my daughter in the birthing center. Everyone was exceptional !!! They are all very professional and have exceptional patient care skills. In fact every employee I met in every area were nice and helpful.

Beware Beware Beware!!!!!! Thats all I can say about this hospital. They charged me thousands of dollars for faulty test results and a stay in the hospital then refused to even write off any of the bill including the faulty test. The said they went above and beyond for me, and that I wasnt seeing the big picture. Yea I saw it and was forced to file bankrupcy with this hospital being the only negative on my credit. I will die before going to this place again.

My son came in through the ER drastically wheezing and throwing up. The nurse was coming out to get another patient. She saw my son, turned around and got his paperwork. We were followed to the room by an APRN, nurse, lab and respiratory. They acted quick and took great care of us. Thanks!

The ER "doctor" was condescending and spoke to my son like he didnt need to be there. Even though it was 5:00 AM on Christmas morning, they had to be there anyway. My son had his tonsils out 3 days before and was told he should go to ER immediately if he started bleeding. The nurse was a little nicer but kept trying to make my son talk, and made rude remarks about "getting his tonsils out didnt cut his tongue out and he could still talk". Within seconds after that remark, he started throwing up a lot of blood. It wasnt until then that they took him seriously. Once the surgeon was called in and said they needed to get him into surgery, everyone from that point on was very nice. The ER at Hutchinson Hospital sucks. The nurses in the Recovery Room were friendly and helpful. I would not go to Hutchinson Hospital ER if it could be avoided.

Not happy here! My father fell and was told his hip was broken. We have been here almost 24 hours and have yet to see a doctor. We were told shortly after arriving that surgery was required. 1 hour before surgery is supposed to start, our family is demanding to see a doctor so we will know what is happening. Now, they just walked in and said it wasnt broken!

I had been prescribed a benzodiazepine for thirteen years for insomnia. I was unaware and never told how addictive this medication was. It was my responsibility to research what medication I was taking, but it simply stated it "may" be habit forming. I was ready to stop the medication. Never having been a drug abuser I was unaware of just how frightening withdrawal would be. I had no idea what lie in store.I strongly recommend any other hospital if you are attempting to discontinue Xanax, Valium, etc. These are highly potent medications which must be tapered off gradually. If you are unaware of this -- as was my case -- you will find the withdrawal effects untenable and will have to visit an ER. In your discontinuation attempts be forewarned that if you have to make more than one trip to the ER the hospital is giddy to brand you a "drug-seeker" thereby justifying the suffering you endure in their observations room while they watch you on camera.The first night, January 10, I sat in the observation room for an hour until I finally got up and found a nurse. The ARNP told me it was her first night and she apologized for my wait. She gave me a small shot of Valium. My discharge papers said to follow up with my doctor and to return if my symptoms returned. I was not given one tablet to hold me over until I could see my physician. I hadnt sleep in three days. I went home and was able to sleep from midnight to 3 a.m. I woke up my mind began racing. I called my doctors office first thing in the morning.My symptoms started to reappear ten times as worse by 10 a.m. My mind had been racing so fast for several hours that I had to either go to the hospital or throw myself in front of a train. It was psychologically horrifying. Never been through withdrawal of this medication before I didnt know what to expect. I returned to the ER in the morning (as instructedand was put in observation for over an hour. I was told "the doctor is coming" and "hell be here in two minutes!". This charade went on for over an hour. I wanted to run out of the hospital and throw myself in front of a semi on the highway. I cant even describe how horrifying it was. I had to ask a housekeeper cleaning the ER to go find out when the doctor was coming because the nurses had been saying "two minutes!" for over an hour. I lie prostrate on the floor wailing for twenty minutes before a nurse practitioner showed up.Pam was my nurse. I had to lie on the floor of the ER observation room and beg, cry, and wail for an hour before a nurse practitioner finally arrived. He rudely told me I couldnt come in every time I had a panic attack (prior to that visit and the night before I had been to the hospital one time in my entire life). He wasnt worried about my condition at all. He wanted to know why I didnt follow up with my doctor. I told him I had. He told me he saw that I was just in the ER at midnight (as if Im trying to pull a fast one on them by returning in the morning). Hes still disinterested in my condition. The excruciating mental anguish was no worse than being in the core of hell. He admonishes me that I just cant come to the ER each time I have a panic attack. I told him I was trying to get off of benzodiazepines and that I had to leave a message with my doctors nurse. He doesnt care (or doesnt knowthat Im highly susceptible to having a seizure from discontinuation syndrome. All he knows is that I was in at midnight and Im back ten hours later. Immediately "DRUG SEEKER" is at the forefront of his mind and he cant think past that. He immediately drew a conclusion without examining any of the evidence as it related to my individual case. The indifference by the ER staff was sad, but even more so -- it was frightening. They believe you deserve the punishment you are getting despite the fact the addiction came about through a legal prescription and you are trying your best to get off medication.Shame on the ER staff on the morning of January 11, 2016. There was no justification for my treatment (or lack thereofthat morning.

The hospital on-floor medical staff was great. The check-in, emergency room, billing and other such employees are an absolute nightmare. Also, if they call a specialist in to treat you or your loved one, BE SURE TO CHECK WITH YOUR INSURANCE COMPANY!!! They called in a surgeon for my husbands gall bladder surgery, and our insurance didnt cover this surgeon!!! We werent informed of this until AFTER the hospital sent us the bill!!! Also, my husband was instructed to go there, by Hutchinson EMS, after being victim to an inattentive driver, who crashed into him. This happened a year ago. We are still receiving phone calls from insurance companies. There is a weak link somewhere in their system.