Joe Machens Dealerships in Boone County

WE CAME IN FOR A ROUTINE LOF AND TO CHECK ALL FLUID LEVELS. SERVICE SUGGESTED REPLACING FILTERS, WHICH WAS DONE, AND IT IMPROVED OUR HEATING AND COOLING OUTPUT! THANKS FOR A GREAT JOB DONE EFFICIENTLY!

The service agent, Autumn, was fantastic. She was professional, truly listened to everything and read through my notes I made when setting up the appointment online. She ensured everything was taken care of during my visit with explanation. It was her first week working there and I must say youve hired a gem!Thanks to whoever serviced my vehicle too. Great work!

Things were stolen out of my car and at the end of service my bill was double what they said it would be and what we agreed upon.

I got the lease from Sam.He was very easy and pleasant to work with.

Manny was an excellent sales person. Because he was such a good listener, he offered to bring a Subaru Forester over from another lot. We bought it and love it. Thanks Manny!

We took our Tiguan in for an oil change and a reboot on the telephone answering system in the car. Both were completed in a timely manner.We were taken to the VA Hospital for appointments and picked up and treated very respectfully.

Barrett did a great job helping us through all the paperwork needed for my lease

We have worked with Joe Machens for about 12 years and they have done us well each and every time we have purchased 10 vehicles for different members of the family. Each of us have been extremally happy with our purchases.

Working with Bruce and Anthony was by far the best experience I have ever had in purchasing a vehicle. Wonderful dealership. I will definitely be a repeat customer.

Car buying has always been stressful for me because I don’t ever have much free time. Barrett made it simple, easy, and quick for me so it wasn’t stressful at all.

Emma was very helpful and knowledgeable an I appreciate all her help in finding a car, wonderful salesperson.

I had a very good experience when I bought my 2016 Passat. That is what led me to come back to look for a new car. I now have a 2021 arteon; the purchasing experience was made easier by demarcus. He secured a very good offer for my Passat, and now I have what I would describe as a "dream car." Thanks, demarcus!!

Manny was our guy and very patient, informative, attentive, and just a nice guy - way to go manny! We enjoyed working with you!

This diler say we checked first if this problem like I say. Warranty cover. And no charge..His checked and say yes problem like I say but Warranty not cover and charged $150..LIARS..

The service staff was fast, friendly and professional. I will be returning with all my VWs.

Another over the top experience purchasing a vehicle from Cody. After having unknown issues with my old car, they went above and beyond to get me into a brand new one. Will definitely continue to work with Cody as long as he’s there. Great service, breaks things down for you to understand and doesn’t try to screw you over. Always a great experience here!

The service advisors and technicians at this dealership are very terrific. They’ve always gotten me in and out in a timely manner and have always fixed anything that need fixed quickly as well so I can get back out on the road and continue on with my everyday life. 10 out of 10 would recommend anyone that needs service work done to stop by and see them and get that scheduled.

We ended up getting a decent deal here but we’re not satisfied with our salesman salesman seem to worried about other peoples interest in the vehicle more than ours and communication was very poor

This was THE BEST car buying experience my husband and I ever had!! Jeremy is a big asset to the Machens VW team!

Let me first start out by saying Leo is fabulous. His customer service is superior! He truly cares about the people he helps. I cant say the same about Mgmt. Absolute horrible experience! After ordering a brand new SUV first my tire had a defect, to only learn specific accessories were missing from my car unlike how it was ordered, to only be charged for their mistake in failing to disclose information to me. I should have NEVER had to pay the difference.

I had a great experience working with my salesman Sam. He answered all of my questions and made the process very easy.

I dont care for writing reviews, especially as detailed and elaborate as yours. If they were simplified down to 1 to 5 stars on my experience, and an area to write one or two sentences, ok, otherwise totally ridiculous to feel a need for that much importance. If youre set on such a ridiculous method for a review, I would like to unsubscribe. Dennis GardPS I like the overall experience I have there, and your staff

Our salesman was quite helpful and friendly. I feel like he took care of us through the process. I was not happy with the price they gave me for my trade-in. I guess I should have complained more at the time and tried for a better deal.

We had a recall on the airbag for a Volkswagen EOS, the second recall. I scheduled an appointment for Monday, July 25 at 11:30. I was told to bring the car in any time between 11:30-1:30, this made no sense as I would expect a more definitive time frame. We arrived and were told we were no on the schedule and that the necessary part needed to be ordered. This is a 200 mile round trip for us and it is very frustrating to not have the appointment scheduled nor have the necessary part.

I was treated with respect and patience. Communication was clear. I always feel them to be honest in their recommendations for service.

Barrett, my salesman was so great. Very informative and helpful. He showed me all the technology and how to use

My experience was exemplary. Bruce Wayne is an outstanding representative who patiently guided me through online ordering and delivery of my new ID. 4!

It was very quick. The guy I worked with was friendly and funny. Good wifi. Coffee, water, soda, snacks. Less than I was estimating for the cost. Facility is clean.

Experience was top-notch. No pressure and initial offer was very good. Quick and smooth transaction. Cody Johnson was awesome.

Great car buying experience. Bruce was amazing and really worked to make my purchase happen for my budget. He made sure that the car was in excellent condition and I got a full tank of gas on a used car purchase. Finance worked for the best deal for us as well. I will definitely return to purchase again.

Really friendly staff made me feel right at home. Fast friendly help with buying my trading and buying. Thank you so much.

Working with Bruce was an amazing experience! He went above and beyond to ensure my needs were met. Additionally, he ensured I received top dollar for my trade in. Anthony, in finance, is very skilled at his trade and was able to answer every question I had. He also ensured I received the best possible rate on my loan. These two gentlemen made my car buying experience extremely pleasant.

We were looking for a car for our daughter and she knew she wanted a VW Tiguan. We found her car on the website as we are from Arkansas. Sam and Leo helped us with our deal and it was super easy with no hassle. Everyone was friendly and welcoming. Great car buying experience.

The entire process was seamless from the beginning to the end. They provided us with a fair price on all ends of trade and purchase. It’s rare to have zero complaints when purchasing a new vehicle, but they truly made the entire process complaint free. I have purchased many new vehicles and this was BY FAR the easiest and kindest dealership to work with. I couldn’t recommend them more.

I’m sure there are a lot of great people here but, Leo was our salesman and he went above and beyond his duties. Also Anthony one of the greatest guys I have met and very easy to work with! Thanks again gentlemen for staying classy. Sincerely, The Dublin’s

My boyfriend and I recently purchased a truck here and our salesman Cody and the entire team here were fabulous! Cody is knowledgeable and always communicated with us about everything. I will definitely be a return customer.

Car was there 6 months had no work done because they kept rejecting all the parts my service contract provided. On top of all that they tried to charge me $350 for two hours of labor I talked them down lower then they charged me for the full amount anyway. When I called back asking why they General Manager said they could of charged me for the loaner I was using therefore telling me they were keeping the money they overcharged me for. For sure will never take my car to their dealership even if Im broken down right outside. Unfortunately cant rate 0/5 starsEdit: Now I get a bill in the mail saying I owe $4000 for the rental I used. I have a signed agreement saying I didnt have to pay for it. This is just crooked. I hope some people there will get fired and other customers dont have to deal with what I did. Id love to speak to have a conversation with the owner

Let me start by saying everyone is super friendly and helpful at this dealership, but my salesperson truly stands out, Rachel Wilburn is the picture post card of customer service, Ive bought two vehicles from her ,a 2022 Volkswagen Tiguan and a 2019 Ford f150 Lariat, the Volkswagen was pretty simple but the truck was different, I told Rachel what I wanted and she went to work on it, about three days later and alot of text messages and emails I had the truck, I know for a fact that she worked long hours because I was getting pics from her after the dealership closed,cant say enough about her, the whole process was painless and I will definitely keep my business here and with Rachel

When it comes to buying a car I honestly despise the entire process! You show up and end up leaving 8 hours later sometimes with your car sometimes you have to come back. It’s so stressful to me. But this process was HANDS DOWN the most smooth and simply process I’ve ever had! A few questions, the normal paperwork and BOOM! I was in and out within a couple of hours! Every person I encountered was not only helpful with everything but also so kind and just simply pleasant to be around! I’m certain I’ll be doing all my business with the Joe Machens Volkswagen crew from now on! Thank you all for making the experience enjoyable!

Excellent service work, horrible sales. I bought a used truck and my salesman did not communicate well with me at all. I was supposed to pick it up multiple times and it wasnt ready...and he didnt reach out. Once I actually showed up, and once I contacted him to be sure it would be ready and he said it would be the next day...well I finally just called service and they said itd be the day after that. I wasnt worried about when it was delivered, but the lack of communication was infuriating. Thanks to Jeff in service for stepping up to the plate. The stars are for him.

Had an awesome experience buying my GLI. Damarkus was a great salesperson and showed me every detail about the car.

The buying process was extremely easy. Very little hassle and they met my needs. Barrett was extremely knowledgeable and could answer all of my questions or quickly find out. Even after the sale, he’s been quick to answer questions and reply to my needs.

Honestly, I couldnt have been more happy with every single employee that I interacted with at Joe Machens. These are very friendly people who did not at any point pressure me. My salesperson, Leo, listened to what I wanted and worked with me to achieve it.The reason why I flew from several states away after not being to find what I wanted locally, and bought my truck from Joe Machens is because of their staff, especially Leo. The vehicle was exactly as described, and I just knew it would be.Give this great company your business!

Barrett was so helpful during the whole car shopping and car buying process. He made sure to keep us updated as we were waiting for our vehicle to come in and was more than accommodating to meet our needs. Would highly recommend!

Leo was the Gentleman who assisted me with the purchase of my car. He did what is honestly a rare event these days. He did exactly as he said he would.I submitted an email inquiring about a car for sale. He called me and gave me the price on the car. I was very concerned about being charged for something extra upon my arrival. He said this is the price. It will not change. Upon my arrival he greeted me at the door. We looked the car over. Took it for a text drive and went to Caleb who is in the F&I department. Caleb was a complete professional. He did not pressure nor make me feel uncomfortable during the entire financing processAnd the price did not change. It was such a relief.I would like to thank Leo and Caleb for their professionalism.

We did almost Everything on line, from picking the car,to buying the car. Our salesman Sam Torsen was exceptionally helpful, and when We showed up He had the car ready to go and gassed up. This was a very good buying experience. The car We bought is also exceptional, We bought an Atlas 4 Motion, one of the best cars Ive ever drove, quiet, smooth, roomy, plenty of power, handles nice, comfortable, a lot of nice features, We love it.

We are very happy with our experience buying our car. Leo was great, he is easy to work with, not overbearing. While doing his job for Joe Machens and still making a profitable sale. He works with you to get you a deal that you feel satisfied with. Finance is smooth as well. Very professional team.

We drove over 2 hours in below zero temperatures to here to get the heat fixed in our car. Only to find out they closed and never called us. We received confirmation multiple times, and told them when scheduling that we were going to be traveling over 2 hours to get there. We called them 12+ times and got no answer, and no message indicating they were closed for the day. Messaged a woman on their Facebook page who couldnt tell us if they were open for service or not. Very disappointing. Would leave 0 stars if possible. Waiting on them to make it right.

Took my car in for service and the car was left outside, UNLOCKED, and over $2500 worth of items were stolen out of the car. The dealership was not able to help at first, and I was told there is nothing they can do, because the car should have been locked by the service technicians. Obviously it was not, and by the way the interior looked when I went to pick it up, nobody checked to see if the car was ready to be picked up. The cars are usually washed after having them serviced, and by the looks of it, someone decided to search and remove anything of value, and leave a mess instead of cleaning it. The dealership later informed me that they use another vendor to do the cleaning of the vehicles. The dealership was then able to get the other business to cover the cost of the stolen items, due to their employees not locking the vehicles after cleaning them. A BIG thank you goes out to Stephan Stamos at Joe Machens for turning a horrible event into a good experience, and knowing that Joe Machens will do whatever they can to fix problems that occur for their customers! Thank you!!

From the start of the whole process, my salesman Bruce, was wonderful. He was very patient and was very low pressure. Not one second did I feel the pressure that so many other dealerships had given me. The store itself was nice, with a lot of free snacks and drinks. I had some trouble getting financing and I gotta say, these guys did everything in their power to help me drive away in the car I wanted. Even after buying the car, I’ve called Bruce probably 5 times with questions. He always helps with sincerity. I would highly recommended these folks. 🚗 🚙