Kentucky Insurance & Investment in Letcher County

Great group of people working here. Excellent service.

Great people. Mark and Jennifer will lead you in the right direction.

I deal with them all the time.

Zach Carter has been a tremendous help on my Home and Auto policies. He saved me so much money after I switch to Old Kentucky Insurance, and I know I will always have the best help. Zach has my trust to protect me and my family!

Old Kentucky Insurance has been around for some time, ive been with them for a number of years, this is a trustworthy establishment give him a call for your insurance needs, home and auto!

Matt DiCapua is an exceptional insurance agent. He has an extraordinarydepth of knowledge and experience. In addition, he personally responds to inquiries in a prompt manner. He provides valuable advice on multiple issues in the insurance arena.

I am very impressed by Matt DiCapua professionalism and his patience to educate me on my home and auto insurance. His goal is not to sell me a policy but rather make sure that I have every information I need to make the best decision for my family and I. He will always be my go to guy when it comes to all my insurance needs!

Recently purchased a home so I was in the market to pair a new home policy with an auto policy. Matt DiCapua Came highly recommended to me from my realtor, and he definitely delivered. Matt really done the work for me and had multiple quotes to make sure I was getting the best insurance available. He offered excellent advice, and was able to offer me TWICE the coverage on my auto insurance for the same price as my current policy.Easy and pain free. Highly recommend Matt DiCapua!

Matt DiCapua has been great to work with. He is super responsive, fast and extremely knowledgeable about the insurance industry. He helped me through a sticky situation and I feel good about our resolution.

Matt DiCapua was great to work with. He was able to find us better coverage and better rates on our multiple policies. He was very thorough and got us what we needed.

First off I would like to say I NEVER take time to do post like this!!! However Matt Dicapua BLEW MY MIND went I bought my first home recently in December. On my own devices I can forget a lot of fine details & having Matt on board to help me took so much pressure off of my already overflowing plate of responsibilities during renovation. He stayed on top of everything so I would be covered & ready to begin my new adventure as a homeowner. I would recommend anyone I come across to Matt as well as Old Kentucky Insurance. Thank you Matt Dicapua for your hard work & dedication!

Matt DiCapua at Old Kentucky is knowledgeable, helpful, and responsive. He helped me put together a more comprehensive home and auto package that met my needs - I also felt informed along the way during the process. I would highly recommend Matt.

Great people, helpful and polite. Few offer tree care coverage, but they do!

We work with Matt DiCapua at Old Kentucky Insurance. He’s so great to work with. We highly recommend Matt for your insurance needs!!

I worked with Matt DiCapua, he was so on-top of getting everything done for me. He was SO easy to work with. He even took extra time to find me a lower quote with better coverage! Thanks so much Matt!

The staff at Old Kentucky Insurance is quick and helpful, particularly for notary surety bonds.

I waited six months for a quote that never was. I cant recommend this company to anyone.

They told me they would call me back with my quote in a few minutes and that was almost 2 weeks ago now

I used Matt DiCapua at Old Kentucky Insurance and he was phenomenal! The best customer service in the state! He makes it about you! If you are unhappy with your current home/auto/business insurance, consider reaching out to Matt! You will be so happy you did👍

Being insured through this company -- we would highly recommend Matt DiCapua!First, he works hard to search out the best rate for you personally. Secondly, he is honest with good business skills. Lastly, he communicates the details about policy information. Highly recommended!- Jessica

Matt DiCapula was my agent. Very knowlable and helpful. Save me $$ on home and auto, Thank You Matt.

Mr. DiCapua was very helpful with my insurance needs. Highly recommend him and his team.

I can’t say enough about Mr. DiCapua! He saved me my valuable time and did the searching for me. He saved my husband and I a substantial amount of money on both our Homeowners and car insurance. He was also very educated on the topic and I learned some valuable information from him. After saving us money, my daughter contacted him and he saved her money also. I highly recommend him!

Matt DeCapua and his team are the best!! Found me great rates for both car and life insurance. Are always available and very knowledgeable Thanks for such a great team!

Matt Dicapua was a miracle worker! He was able to help us with a big problem on short notice and was so nice! I highly recommend him and Old Kentucky Insurance!

I been with Old Kentucky Insurance for over a year now and work with Matt DiCapua has been incredible. He has taken care of all our insurance needs and made sure I understood what everything meant and what i was getting.I highly recommend talk to Matt to make sure you get the best insurance you need.

Who I spend my time, energy, and money on is sacred. Especially, when it comes to receiving services from others. Let’s be honest, everyone has dealt with Time Warner or the cellphone companies that consistently screw up your bill… and it is not fun.Leigh Anne Kennedy was recommended by my father in law when I mentioned looking to switch insurance companies. At first, Leigh Anne was responsive when receiving our information. Shortly after, I had to consistently ask her time and time again to send the quotes she promised, among other information. Once confirming quotes and receiving coverage, Leigh Anne disappeared. We asked for two weeks, through both phone and email, multiple times, for our coverage emailed to us. It took two weeks for her to send it and we were driving without proof of coverage that entire time. That was the first red flag. At the same time, the number we agreed and signed on changed. She did not communicate nor state in contract that we would be paying our premium that yes, saved us money, but cost more per month, in 9 months instead of 12. This was the deal breaker over switching companies. We preferred a lower monthly payment. This was communicated time and time again, along with many other areas she didn’t pay attention to. I brought to her attention on multiple occasions the amounts we would pay monthly, and she agreed. However, that was a lie. It went from being $265 a month to over $315.From then on when I emailed or called again to speak of the lack of communication and issue. I read back emails confirming the amounts we were suppose to pay over twelve and not nine months to the the office manager. She heard my story and stated that the problem could be easily resolved by underwriting my policy again. Ironically, Leigh Anne just so happened to get on the call at the end Two weeks went by without the confirmation of the underwrite that was promised to us. I emailed Leigh Anne and she did not respond. I emailed again and she had that same co-worked respond to the email with a brief “we can’t underwrite your loan”. Terrible customer service and refusing to respond to the client who is giving you money… not cool.In addition to all of this, our home insurance was never billed to our bank. They had no idea that we switched insurance companies. Today, we lost our house coverage because Leigh Anne never did what she was suppose to. Another real bummer and major mistake on her part.So, I went on to switch agent and companies, as this company does not care about its customers. Sure, customers that don’t ask questions or let whatever number is front of them be the amount they pay may enjoy her. Leigh Anne is hands off and all business. But when it comes to customer service and having empathy or even accountability, she is terrible. I do not recommend this company or her. As they didn’t care or offer any solution to fix their wrong. Three months of dealing with this has left me emotionally exhausted and vulnerable. There is nothing worse than trusting someone with your property and it being only about numbers to them.

Great company that helped me get insurance for my business. Matt was awesome and helpful through the whole process. I was well informed about how my policy was being written and that I appreciated the most.

Matt DiCapua with Old Kentucky Insurance has been so incredibly helpful in securing our business insurance. He really took the time to explain to me what I needed and helped find policies that fit well within our budget while also making sure we were protected. I can not recommend Matt highly enough!

Matt Dicapua has been my agent for 2 plus years.He provides great customer service, leads a life of integrity. Matt is awesome!

We recently updated our mortgage insurance. Mark Smith saved us close to 400.00 on our yearly mortgage insurance. Once that was settled went back for auto insurance and he saved us a little more with better coverage. Mark does not just focus on selling insurance, his focus on customer service makes you feel comfortable. Thankful to have found Old Kentucky Insurance and Mark Smith! Highly recommend him for your insurance needs.

Matt DiCapua has been fantastic to work with!!! I would definitely recommend Old Kentucky Ins. Matt has worked hard to get us the best possible coverage & for the best price, for all of our rental homes. He has gone above and beyond on many occasions, to be available for questions & to make sure that we get the help we need.

Matt DiCapua is our agent at Old Kentucky Insurance. He is an honest, trustworthy professional, who helped us find not only the best rate, but more importantly, the best company for our needs. We couldnt be happier with his service, and would recommend him to anyone.

Matt DiCapua has done a great job for our family. Thanks Matt and Old Kentucky Insurance, for getting us the best rates!

I recently switched over to Matt DiCapua and couldt be more impressed! The combination of the yearly savings and more importantly the level of customer service!I switched all my personal accounts from home and auto/umbrella along with multiple rental homes. Additionally I have a real estate investment business for flipping and rentals and Matt has handled all our our business needs. He is incredibly attentive and treats my business like it is his business and truly feel he is part of our team! I would highly recommend Matt.Thank you for all your help!

Our agent, Matt DiCapua, has been a phenomenal resource. We know that anytime we have a question, concern or issue with anything, hes a quick call or email away. He has regularly gotten us insurance rates lower (with the same or better policiesthan we previously had. If something isnt right, hell work with you until it is.

We have personal and business insurance through Old Kentucky and are very pleased. Matt DiCapua and Amy Arnette went above and beyond to understand our needs and find solutions. Great follow up. Very pleasant to work with. Highly recommend.

Matt DiCapua is the real deal. His focus is on the client only! I try to send as many folks his way as possible. Really great dude!

Matt Dicapua is great! I had a great experience with Matt. We didn’t switch at the time, but his work was astounding. The knowledge he shared, the professionalism was unparallel and the information was great! Matt didn’t try anything just to get our business, he showed us where we were lacking and what areas we were great. Even if your thinking of switching but want an honest review, call Matt, it’s not just dollars and cents to this guy!!

Matt DiCapua was great, made the process smooth and easy. Gave us the facts without any pressure or hard sell.

Nice office and these folks really take care of you.

Miles Burton has made OKI an excellent experience. Customer service=OUTSTANDING, knowledge=SUPERB, overall account management skills=BEST IN THE INDUSTRY. Thanks OKI! and THANK YOU MILES!

Miles Burton is an excellent agent with tremendous integrity and true passion for what he does. I would recommend him to anyone.

Chuck Gaar and the Old Kentucky Insurance team have stellar customer service and provided multiple options from different insurance agencies. I highly recommend giving them a call for a quote.

VERY EXCELLENT Representative The services were outstandingly excellent. GO old Kentucky Insurance 10 stars.

Asked Matt DiCapula to look at our home and auto insurance. The thoroughness of his review was outstanding. He was able to improve our insurance coverage for our home and automobiles and provide significant cost savings. You can trust Matt Dicapula.

Matt Dicapua has been an amazing resource for me and my family. I recently purchased a truck and he was fast, responsive and in tune to our needs. I cant recommend him enough! I look forward to working with Matt for years to come and appreciate knowing I am dealing with a man of integrity.

Love working with Matt DiCapua for my company insurance needs (General Liability and Workers Comp). Matt is always quick to get back to me with questions or concerns, which is most greatly appreciated. Rare to find a agent like him. Thanks Matt

Matt DiCapua was able to triple my car coverage and add a $1,000,000 umbrella policy without raising my premium. Matt has been awesome and his customer service is second to none!

I have used Old Kentucky for our business insurance for many years and personnel (Home and autofor just a little over a year now. They offer great rates and personal service. I really like the fact that I can call my local agent with any issues concerns or claims.