Lia Hyundai Albany Auto Repair & Service Center in Albany County

Personnel very helpful. Prompt service. Wish the infectious woman in the waiting room wore a mask- she exposed all of us to her germs needlessly. Perhaps a sign to remind people to wear a mask if sick and tactfully provide a mask to OBVIOUSLY ill clients might be helpful. Thanks

Many thanks to Service Advisor Shane and Tech AZD! An excellent job of replacing the radiator in our Palisade that was leaking coolant.

Shane Dobert was very professional and treated us with much warmth and respect during our 2022 Santa Fe yearly Maintenance. Thank You Shane.

Larry Salisbury, Service Advisor, arranged for my vehicle to be serviced at Lia Hyundai of Albany, NY for routine maintenance including engine oil replacement, engine oil filter replacement, lube, multipoint inspection, top off of fluids, tire rotation, New York State Inspection, air filter replacement, cabin air filter replacement, fuel induction system service and 4 wheel alignment.All service was performed with care and in a reasonable timeframe.Excellent experience! Thank you to Larry Salisbury and Lia Hyundai Service Department!

Very satisfied with the service provided by Shane Robert at Lia Hyundai. Looking forward to future service from him

All staff is very nice and helpful, starting with General Manger Harris Bhatti, Service Manager Seth Nicoli, General Mechanic Lois and all the advisors. Thank you.

Mike Carpenter was so pleasant and helpful. I especially appreciate his careful explanations of the repairs my car needs.

This was my second time coming to Lia Hyundai to get maintenance on my car and Mike Carpenter was our service advisor. He was super nice and personable. I would recommend. Excited for when they finish construction. It looks like it will be really nice inside.

Had to have fuel line replaced that was on recall. Could not wait for car due to construction. Took the car in on time because Shane Dobert called me. Called me later with some repairs they felt needed to be done.

Timothy Frank was super helpful with text updates throughout the process of getting my oil change and kept me up to date on things he noticed on the car. I will definitely be coming back for oil changes and saving myself the hassle of doing them at home.

Very happy with the way I was treated by Shane Dobert, who helped to ensure that I received the service which I needed to get done at Lia on 10/20/2022. He was pleasant and easy to talk to concerning my needs for the visit. Shane had ordered a part that was needed to complete an electrical warranty repair. In addition, I needed to get new wiper blades. Everything was accomplished in a very timely and effective manner.

I came in for a fix on a recall notification. Mike Carpenter was very courteous and efficient from beginning to end. He explained the fix in detail, then took the extra step to explain the timetable for my first and future oil changes.

Folks: I bought an all-electric Hyundai a year ago that developed a serious electrical problem. Two aspects to discuss here.First, the electrical issue fix was slow, but that wasnt Lias fault; parts had to come from overseas. Along the two-month wait, Lia folks (Tim Frank in particularkept me abreast, offered and provided a loaner vehicle, and were responsive to my calls.Second, the personal contacts and updates Tim provided were comforting and welcome; a nice individual to do business with, despite the turmoil at Lia while undergoing construction.

Another excellent service experience. Thanks again to Tim and the hardworking service techs at Lia!

Mike Carpenter was attentive, straightforward, and friendly when I brought my car in to be serviced this week. They’re working hard to maintain customer satisfaction while their space is being renovated!

Mike Carpenter was very friendly and helpful. He even gave me his own phone charger while I waited for my car.

They also did updated recalls and warranty part replacement. Everyone one pleasant to work with. They got me in and out within a reasonable time. I never hesitate to go there and have bought several vehicles from them even though they are an hour drive away.

Mike Carpenter went above and beyond to help me. And everyone else he had papers lined up always remained very professional at all times

Timothy Frank was very helpful and was able to get a different problem diagnosed, even though I was only there for a recall.

The property is a total mess and the noise is awful due to construction but thats what you have to live through for a good finished product. Shane Dobert was polite, professional and didan excellent job under adverse conditions. I am very happy to have my recall taken care of

Mike Carpenter was busy man with not a lot of help, but he got through the morning w/ a smile. Good service

Service appointment booked here. Mike is very nice and Timely delivered vehicle. Shuttle service provided, Allen is very person and he dropped and picked up on time. Due to lack of staff, the appointment confirmation took long time and also they were unable to see other service issues. This made me to schsule another appoinment with other service center which I did not expect.

My experience with Lia has always been very good. And me experience with Shane Dobert was very good also. Thank you

Mike Carpenter made the visit easy and painless. He couldnt have been more helpful or more pleasant to work with.

Mike Carpenter was very polite and explained things thoroughly. The service was great. I’ve been using Lia Hyundia since 2005. I trust them. They have modern equipment. The equipment captured my alignment being off as I pulled into the garage area.

Timothy Frank was very good at informing me of the not so transparent Hyundai complimentary service intervals. The chart that he gave me was very helpful in explaining why my oil change would not be covered on my 2022 Tucson by Hyundai.Thank you Timothy.

We worked with service advisor Mike Carpenter at the Lia Hyundai service dept. Nice guy, knowledgeable, efficient—very happy with our experience there.

Its always been a positive experience for me at Lia Hyundai. Timothy Frank handled all the business in a friendly and courteous manner, the waiting area was clean, cool, and the coffee was hot. The wait was within the time I was told and everything seems to be done thoroughly and professionally. An A+.

Had front right tire changed. Over filled with air and didnt check other tires. I would give 0 stars but u cant. See other review. Worst dealer experience ever.

Shane Dobert did a great job.Had my ignition switch replace after 212,000 miles. Parts and labor as quoted.

Service representative Alyx Gonch provided excellent customer service and didnt sell me anything that I didnt need at this time. Called me when my vehicle was ready just like she said she would. Great work!

I had a great experience getting my car serviced on 7/12/22. I was in for an oil change, tire rotation and software update. From the time I pulled into the bay I was comfortable and received great customer service from Tim and Paul (I think). The service was done in a timely manner, everything was gone over thoroughly and the time it took was less than anticipated. I took a walk to Westgate to shop around while my car was being worked on. As I was in the store I could hear the rain coming down hard, I was thinking...I have to walk back in this to get my car, yuck. A few minutes later Tim called and said my car was done but also asked if I wanted someone to pick me up where I was, so I didnt have to walk back in the rain. YES, awesome thank you! When I walked out of the store, waiting right in front with the door held open was Paul (I hope thats right, the super nice shuttle driverin the Lia Hyundai vehicle to pick me up. This was awesome! Eased my mind before it needed to be...lol Paul even had the door held open for me! It was like I was on the red carpet...ha haI also want to give a shout out the Jenn one of the service teams mangers I believe. I brought a concern to her about my car door handle and had anticipated some out of pocket expense. She listened, she offered a quick simple solution that made me super happy, which in turn made her super happy! Its a win win. Now thats what Im talking about in good customer service.It was really nice being treated like your business is valued. If treat your customers right theyll keep coming back, its that simple they got it. Thanks Lia, for restoring my confidence in customer service :-)Sheila D.2021 Sonata

Timothy Frank got me in and out with as little inconvenience as was possible, considering the construction going on at the dealership. He was professional, considerate and informative as he possibly could be. Truly made the experience better than it might have been.

Fast, friendly, and they provide shuttle service which meant I didnt have to stick around the waiting room. Be sure to book an appoint in advance for non-emergency service!

Timothy Frank gave me professional and concerned attention with what turned out to be a need for ignition coil replacement. Also the honesty of the repair shop must be noted. I thought the repair would be TWICE what I actually paid but they were able to see precisely what I needed and charged me most fairly. This car is a 2003 and requires the geriatric attention it got . Thanks to them I can drive it some more .

Tim was very friendly, courteous, professional and knowledgeable. Service was also completed ahead of time I as told it would take.

I arrived early and was taken right away..service was quick and I was so well treated. I was there for recall...I even got a complimentary car wash. Thank you.

Shane Dobert was amazing. He assisted getting us in and communicated directly with my husband for a faster easier fix for my car. He ordered the part and notified us immediately and got us in to get it fixed. I will go back for his customer service alone.

Laura Traudt has done a wonderful job in assisting me to navigate any issues I have with my vehicle. She has been very knowledgeable and patient with me and sometimes with my family when they come along and always answers my questions while pointing me in the right direction. I feel extremely comfortable coming in for service with the thought she will be there to guide us through.Thank you so much!

Laura Traudt was my Service Advisor and she was excellent. Very professional and friendly. Laura also provided me with the contact information for their body repair shop.

Mike Carpenter was very nice and my car was finished earlier than expected. The person at the register was also nice. Thank you Lia Hyundai for an efficient visit and a pleasant service experience!

Awesome work, Laura Traudt was very attentive and patient with us. She was on top of everything and kept us informed and made sure we had what we needed until my car was ready. Thank you Laura and thank you Lia Hyundai for your great service and support. We even got Ruby, my car, back sooner than expected. Im impressed and extremely grateful.

Have always gone to Lia Hyundai for anything relating to my vehicle. Have dealt with Tim Franks each time Ive gone in. He has always been extremely professional and has always taken the time to explain what will be done.

I had such an amazing experience at Lia Hyundai Albany yesterday. I originally had a later appointment and came earlier to see if I would be able to be serviced and thats when I encountered Mike Carpenter at the service desk. He was absolutely wonderful! He was very courteous and professional. He was able to accommodate me and that made me so happy. He demonstrated a level of customer service that was absolutely satisfactory. I was so touched by his demeanor, I spoke with the General Manager, Harris to express my gratitude and highlight Mr. Carpenters exceptional customer service! Thanks again Mike and God bless you!!!😊

Laura Traudt assisted me to navigate the warranty service from Lia. Laura and the service Manager, Seth, worked with the warranty company, provided transportation to my office, and provided status updates when available. I am more than confident that should any future issues come up......this is the team that I want in my corner looking out for me.

Mike Carpenter was a HUGE help! He was very friendly and straightforward with the services that would be completed. He accommodated to my needs and went above and beyond.

Laura Traudt assisted me for my routine service call and also saw to an update on my engine computer in the form of a minor recall order. She was easy to work with and thorough which I appreciated a great deal.Although she reported that they were a little behind that day, the work was done sooner than anticipated and the car was clean and ready when I returned. She was a great help!I hope to see her at my next service appointment.Pat D

Mike Carpenter did an excellent job of guiding me through my vehicles service. He went above and beyond to assist me when my car was having an irregular issue. He kept me very well informed and made sure my vehicle was ready earlier than it needed to be. Thanks Mike!

Timothy Frank checked me in most cordially and efficiently to get my brake lines replaced. The work was done expertly and in a timely manner. I have gone through Timothy before. He is very gracious, accommodating of all my questions, and personable in his approach. Give him a raise!Jeff Schoonmaker,Albany, NY

Very pleased with my service at Lia Hyundai at my last visit. They were quick, had great communication and my service advisor, Brian Secord, went out of his way to help and ensure warranty coverage which was a great help, especially right after the Holidays. Very positive experience all the way around.