Mercedes-Benz of San Juan in Hidalgo County

I used to have a Mercedes , the first 3 months I had a flat tire (3 times in a row different tires every time , tire was completely broken and car was never used on bad condition streets , when it was time for first maintenance and when I was making the appointment I ask them to replace the car door seal strip for one door during the visit they told me that first they need to check and that just for check there is a charge of $200 , + 800 maintenance , + door seal cost + installation!!! LOL , I insisted I don’t need you the check the door just replace door seal plastic strip because is broken ! , they said we need to check first ! So that day I decided to trade my Mercedes of course I lost money my car was almost new , 8000 miles only, but traded for a Lexus and it was the best decision! Customer services is great , maintenance service is great ! But also when I traded my Mercedes I canceled the Gap, and the tires warranty, I waited 11 months for the cancellation Money ! For Gap they return $0 , for tires warranty $100 dlls , what they said is because I already used the warranty on tires !!!! LOL, when you buy an insurance and you cancel the policy usually you get a prorated refund of the policy accordingly to the time left of the policy no matter how many times you have claimed something! The 100 dlls that took forever to refund was a joke !!! Of course they don’t want to lose a cent , but if you ask for your money back they will look at you , like you don’t have the right to step on their floor or seat on their chairs, when I was buying the car the sales person told me at first we don’t have nothing for you here go to Toyota! But I really wanted the car and bought it bad decisions, but finally follow the advice and didn’t went to Toyota but Lexus that is part of Toyota and I’m happy that I did it. Do not recommend Mercedes !!!! But recomen LEXUS !!!!

Hi everyone, I bought, as you know, a mercedes benz. I showed up early morning. Thinking it would take all day, WONG! It was quick and easy. I bought many new cars in the past. They take forever...The staff here(Mercedes-Benzare super nice, and cared if I was ok. I was undecided on three colors. Never pressured, wow excellent service. The sales rep. I talked to was Mr. Joe Trevino. Plus, Its the first time for me, many people congratulated me on my purchase. I totally recommend Mercedes benz. Everyone have a wonderful day!

🏆🎖Mercedes Benz of San Juan did a Fantastic job in selling us such a dream SUV. Jaime Cantu offered such great customer service and rolled out the red carpet for us ☁️. Purchasing a brand new 2022 Mercedes’ Benz GLE 53 AMG and being able to custom order it and being able to design all features was everything & more . ☁️ We will be returning for the next one very soon .😀🏆🎖

No hesitation on any questions asked, salesmen assisted each other to keep us buyers informed, great place to buy from thanks to Isaiah, Ricardo and Josh on our purchase of our first Mercedes-Benz.

We are very pleased with our purchase from Mercedes Benz of San Juan. Mr. Joe Trevino was very knowledgeable, friendly and professional. Never pushy or hesitant to answer any of our questions. Very happy customer.

I always enjoy the prompt and courteous service I receive at my Mercedes Benz dealership. This visit was a windshield replacement

Need better costumer service at the SERVICE AREA … 25 minutes waiting until i had to ask someone if they had anyone working to help an appointment out… told 3 people … i have an appointment … ok sir take a seat someone will help you…

Priscilla Ramos was friendly and very helpful assisting me with my service for my vehicle!

Our experience at Mercedes-Benz of San Juan was Great! Staff was friendly, attentive and knowledgeable, especially JOE TREVINO, who was exceptional, patient, and helpful. I got my new GLE350 and would HIGHLY recommend him if you need a new vehicle.

I want to thank Joe Franko for getting us in a new 2022 MAT GREY FULLY LOADED 4MATIC CLA AMG 43. So many extras that Im not mentioning. So glad we didnt get the C300 a few months ago. The car is absolutely amazing, fast, flashy, and screams bad af. Cant wait to get the tint done to complete the look.

Mercedes benz San Juan are just amazing. Always tip customer service since the day I bought my beautiful car till now when I go for service. My experience with my sales person a yr ago was a dream and the service team is at the same level or professionalism.

Joe Trevino made the entire experience a wonderful one. Great customer service and one awesome vehicle. I highly recommend that anyone looking to buy a Mercedes vehicle go to Mercedes-Benz of San Juan and ask for Joe. He will provide you with world class customer service and make buying a car a great experience!

Great service from David! Very polite and provided options to make the best decision for the service my car needed. Thank You

We received very good service from Geo and the team. We were looking for the right used luxury SUV for about a month. Geo let us know whenever they received something until we finally found what we were looking for. A very pleasant buying experience.

David in service is good. They are a little slow and expensive. That might just be a Mercedes thing.

Amazing service thank you so much to Mr. Jesse Ortiz Mr. Frank and the team for their help in getting us in our new ride they went above and beyond to help us with what we wanted at an amazing price will definitely be recommending to our family and friends.

Amazing service thank you so much to Mr. Jesse Ortiz Mr. Frank and the team for their help in getting us in our new ride they went above and beyond to help us with what we wanted at an amazing price will definitely be recommending to our family and friends.

Outstanding service and exceptional staff members. Immediate attention to every detail of issues with my 2012 GL450 immediately taken care of without delay.Mr. Aaron Del Fierro is truly trustworthy, honest, and direct to detail of my vehicle issues and resolutions.I highly recommend this young man.Thank you all, I am secure that my vehicle will be taken care of.

My experience at Mercedes Benz of San Juan was great! Having a busy work schedule, they were able to assist me with an Uber to and from work while they exchanged my battery. Always great assistance and friendly staff.

The salesman Javier Hinojosa was very courtesy and proffesional. Our purchase process was great. Thank you Mercedes Benz

We have been a costumer with Mercedes for over 10 years with different dealerships. We have experienced in the past excellent customer service. We have done business with San Juan Mercedes back in 2018 with excellent customer service. We turned our lease into a loan today. After we signed, unfortunately San Juan Mercedes did not offer to wash the car, fill our tank, or even a thank you for your continued business. Disappointing considering this is a luxury car dealership.

If I could give this dealership zero stars I would. Horrible customer service. The sales manager Modesto Montemayor struts around the office like a cocky peacock and refuses to negotiate with customers.The dealership is currently marking-up their vehicles 10K because of the auto shortage, they will only do in-house financing (as everyone knows that is so that the dealership can skim the top from inflated interest rates), and they under appraise vehicles and refuse to negotiate. I put a $2,000 deposit on a 2022 GLS 450 to allow me time to drive to the RGV and purchase the vehicle. When I got to the dealership I was appalled at the appraisal and their unwillingness to negotiate a descent price. Modesto never even came to visit with me or provide any rational instead he strutted around the dealership. I had heard through acquaintances that this dealership was unethical and the GM was disconnected from his customers (unless your an elected official- I can now confirm this through my own experience. Folks do your homework before buying from this dealership.

We bought a 2022 GLA 250 in January, it was the best experience my wife and I had in a dealership. Cause Mr. Jesse Ortiz Jr. made feel like family and all the staff treat you as family as well.Mr. Jesse did all he can do for us, the way he give us the specs for the car we bought. He had our BACK. Thank you Mr. Jesse Ortiz Jr.

Excellent hospitality!Angel Ortega was patient with us.I had been communicating with him via email.His messages were professional and beautifully stated on the dealership’s availability.When we told him our date and time to meet with him, he greeted us promptly. He stayed with us throughout our entire purchase.Angel is an excellent agent! We were thoroughly pleased with his expertise and patience.We thank him for all of his time spent with us.

Had an amazing experience with MB San Juan! I do not live in the RGV and was looking for a specific vehicle that I could not find in inventory. I called MB San Juan to enquire about a vehicle I found online. I was connected to Joe Treviño and he was able to assist me with the process of purchasing a new vehicle. Even though I didn’t leave in the area, Joe was able to make the purchase a very smooth transition. The entire process was completed electronically and all I did was drive down to the RGV to pick up my new vehicle. I also wanted to thank Josh Escamilla for taking the time to go over all the vehicles features with me. Purchasing a vehicle with MB San Juan was smooth sailing. Joe’s exceptional customer service will definitely have been coming back to San Juan when I’m ready to get a new vehicle.

Great and exceptional experience...Mr Jesse Ortiz made it happen. The process was smooth, accurate and fast. Thays what its about. Highly recommend getting your next vehicle here.

If you think about a professional consultant that helps you in the entire process of evaluating all aspects of acquiring a vehicle, Mercedes Benz of San Juan has the right team of professionals for that purpose. Our first point of contact was Joe Treviño and he was very helpful as he answered all of our questions and he made a tremendous follow-up. We definitely feel that we made the right choice in getting a vehicle from them. Congratulations to all the team, for their great customer-service attitude.

Best managed and staffed Mercedes-Benz dealership in Texas. We drove in from Florida with a family emergency and were facing a possible major repair. Mike Santos, our service advisor, the service technician and the detail crew went above and beyond to listen, diagnose and repair our vehicle.Mercedes-Benz of San Juan is lucky to have team members like these. As a result, we were able to get back to managing our family emergency much sooner than expectedMike just followed up to check in on the performance of the repair and the car. You will not be disappointed with the caring and professional effort this organization puts forth for its customers.

Well I sold my 2013 Dodge Ram 1500 to a friend to help him out. Problem was I loved my truck. I really loved my truck and it was great. I started To do more research and look for another vehicle. I have CARFAX so I started to do a little bit of investigating which would be the best vehicle I can find. I saw one similar to mine except it was a 2017 which is a very good year for Dodge Ram. The vehicle that I saw and wanted was at Mercedes-Benz in San Juan. I got connected to a gentleman by the name of Joe Trevino who is one of the salesman. I got there he was busy we went outside play with our dog went to look at the truck and pretty much knew this is the truck we were going to take. Joe came out and met us and we went for a test drive. Our service dog jewel decided it was her truck too because she jumped in the backseat and knew exactly her place. It was smooth it ran well I was super happy and it was so amazing. Very good condition very well-maintained by whoever owned it before. Joe did a very good job of taking care of us. Also the financing gentleman which I’m sorry I don’t remember his name did a great job. Joe thank you so much for everything. That was probably my best experience since buying my Dodge in 2013 at another dealership where I was treated very poorly after the truck was purchased. I’m hoping if I have any issues with it I can talk to you guys and you can talk me through whatever needs to be taken care of. Joe Treviño is the gentleman that you need to go see with regards to a purchase he’s kind he’s gentle and I got very good vibes off of him. And this is my new truck and I love it and as soon as my husband gets back from his long distance truck run we’re going to go camping again. Thank you for this wonderful vehicle I am very happy with it and I am more than happy with the service that I got when I purchased it thank you so much from the bottom of my heart I’ll see you again when it’s time for my next vehicle ♥️

Excellent experience. We ordered our Sprinter through Joe Trevino and couldnt be happier. One of the easiest and smoothest auto purchases, totally exceeded our expectations. Thanks again!

Hi,This is my first time getting Service A done at this dealership, we just moved from Dallas. People are nice and friendly. Except this place is extremely overpriced, My quote for Service A was 2 times more than what I used to pay in Dallas for past 4-5 years.I do need some repair as part of normal wear and tear, but not getting any further services from here.

Our dealings with Joe Trevino and the staff at Mercedes-Benz of San Juan was absolutely delightful. Joe is the best salesman I have ever worked with and believe I have worked with several. I highly recommend Joe and the staff at Mercedes-Benz of San Juan

I had THE BEST experience buying my new car at Mercedes Benz of San Juan! Mr. Joe Trevino went above and beyond! He was accommodating, patient, and kind throughout the entire process. Thank you, Mr. Trevino, for the exceptional service! Thank you also to Mr. Sam Vasquez in financing, to Mr. Jaime Cantu in sales, and to Mr. Frank Gonzalez for the wonderful tutorials! The entire team at MB of SJ is TOP SHELF!

Drove 2 hours for an appointment to test drive a car. Arrived on time and they gave the car to someone who showed up 2 minutes before my appointment. They drive it out for a test drive while we were pulling in. Sold it to the line cutter couple. Wasted all of our time and all that the agent could say was “my bad”. Acted like we didn’t matter. Complete jerk. No apology. Nothing.Completely unprofessional and disrespectful. Will NEVER buy anything from this dealership and will NEVER service my car there.Angel Ortega. That’s the guy. Loser.

The best experience with Geo Flamenco. Was the fastest purchase ever and he was always attending every single detail since filling the application until delivery. We will never hesitate choosing MB of San Juan and continue working with Geo. Big thumbs up

Mr Javier Hinojosa was a excellent sales representative! He treated us with respect, guide us through the process of choosing a new vehicle patiently. Always made my husband and I feel comfortable and never pressured to make the purchase.Once the decision was made he facilitated the transaction and has been in contact with us to make sure everything is completed to our satisfaction.The representative ( sorry forgot his namewho introduced us to all the features of our new care was very attentive and clear. Offered extra help if needed and called us for follow up next day to set up application.In general a great experience!

Mercedes Benz of San Juan is always a pleasant experience. Ricardo Gonzalez is a professional team member. I thank Ricardo and Sam Tijerina for their attention and service.Josh is very attentive and educated in vehicle tech area of Mercedes Benz. I highly recommend this Store for anyone in the market .

We had the privilege of obtaining our first car from the Mercedez agency and with the good luck that Mr. Jesse Ortiz assisted us, very accessible and answered any questions we had. excellent service and of course we recommend it for your future purchases.

Jesse Ortiz is an amazing and knowledgeable sales representative. It was fast, easy and everyone was very nice! Carolina makes the best smoothies 😊. if you need a used or new vehicle Mercedes Benz and of course with the help of Jesse is the place to go. 👍

This place has a very pleasant atmosphere and a wonderful group of people ready to answer any questions. I am very excited about my visit, I will be coming back when Im ready and God willing for my purchase.

I just want to take a minute to rate my recent experience at Mercedes-Benz of San Juan. As you can see I have it a 5 star rating. This was a very smooth process from beginning to end. I would like to give praise to my salesman, Ricardo Gonzalez. He was extremely genuine and a true professional. He found a way to make it work in my favor and I am very thankful for that.

I never leave reviews but my salesman Isaiah Calzada deserves all the accolades. He has gone above and beyond from day one. Not only did he deliver my Range Rover to me himself on his day off, but he helped me get it custom made to my liking. No matter the time or day, he still responds to all my questions and concerns via email or text message promptly. My husband and I just wanted to say Thank You Mr.Calzada and let him know he’s appreciated.

Mercedes never disappoints. They are nice to you as soon as you walk in. I inquired about my vehicle online and Jesse reached out and worked with me and was so friendly with out even knowing me in person yet. He is such an amazing sales rep and great person. Never had any issues with anyone from this dealership from the service to the financing they’re all awesome! :)

This place has horrible customer service starting with the GM Sam Tijerina, if that’s his name because he refused to give us his business card and said I can look him up in the website. I should’ve known it was a bad place after I had to hunt the sales advisor down. Then they offered me $7,500 less than 2 other dealerships for my GLC. I felt robbed. After they inspected my car for trade-in value, my sunroof stopped working and the sales manager and the GM talked down on me and insinuated it was already broken when I took it in and I was trying to get a free fix. So insulting. I had my extended warranty cancelled a few days before in anticipation of my trade-in. If that was the case why would I have cancelled it?! After he raised his voice at me my husband asked him not to he said the conversation was done and walked away, then refused to give me his business card. I was dead set of getting another Mercedes because of the comfort and drive but not after this experience. The managers vibe was like they are superior to everyone and like they don’t need your purchase at all.

I had a wonderful experience buying my vehicle at San Juan Mercedes. I was very hesitant about buying a vehicle from a dealership as I was shopping solo and was nervous about having a pushy salesperson. However, my salesman, Jaime was fantastic and had my best interest in mind. I never felt pressured and he answered my million questions without being annoyed.The entire process was seamless and stress free. I completed my purchase within a few hours. The general manager even stopped by during the purchase to make sure I was happy and receiving good service. Jaime has followed up with me twice since purchasing my car to ensure everything is still working well and that I am still happy with my purchase. The product concierge was also amazing and gave me his cell phone number to call him anytime 24/ day with any questions about my car’s technology.

This was my first time shopping for a Mercedes-Benz, and all I knew was that I wanted a SUV. Joe Franco assisted me every step of the way and he was extremely knowledgeable and patient. I test drove a couple of cars and ultimately ended up purchasing a 2020 GLC 300. Overall, my experience was beyond excellent! Joe was very courteous and super helpful by answering all of my questions. I was even given a thorough demonstration of my new vehicle and how to use all the features on it before I left. This is the customer service I love to receive! I highly recommend Joe Franco and Mercedes-Benz of San Juan! Thank you for everything! I am super ecstatic about my new purchase!

Buying experience, Great! Servicing the vehicle and keeping up with maintenance is a hurtle. Ive dealt with the same rep for all my vehicle issues and Im just so tired of the lies. Its exhausting to have to call to follow up on whether they have time or not to provide the service. This is after a week of waiting patiently and getting confirmations that the vehicle will be picked up, only to keep waiting. Their first concern is to find out what the issue is with the vehicle and being under extended warranty, they make it feel like they are deciding whether its a good business move to service the vehicle or not. I was scheduled Monday for pick up (No call / No pick-up). Left it alone because Im running a business, like Ive said multiple times to the service rep. "Can you bring it during your lunch hour"- I dont get those, Im running a business. Anyway, just my honest experience. I was then asked what type of business I had. If you own a Mercedes Benz, what type of business you own should not be the primary reason to decide whether your vehicle is convenient to service right away or make it wait. I dont normally leave feed back. Everyone has a difference experience due to different vehicle models and multiple components that can give out. Mine however, has been anything but great.Sorry your experience was any thing but excellent... blah, same automated response. I honestly value honestly above all. If Im told, we are currently at our maximum capacity, wed love to service your vehicle but in order to provide the best of service, we will need to re-schedule you to next month. Now a month is a long time, but thanks for the honest response. I just might wait that long. Maybe the valley just needs more Independent Certified Mercedes Benz Service providers.

Just had an amazing buying experience at this dealership with the help of Brandon Dahlman. He was above and beyond throughout the whole process. His professionalism in making sure we are taken care of was superb . Because of his efforts, I was able to close a deal with my first ever Benz. From start to closing, it was an unforgettable moment.If you are looking for someone who will give you a 110%, Brandon is the right person. You are in good hands with him.Thank you again, Brandon! Appreciate all the work you did!

Just want to take a minute to rate my experience with Mercedes of San Juan. The brand on its own is excellence but the experience makes it even better. This was a very smooth process from beginning to end. More specifically i would like to give high praise to my salesman , Brandon Dahlman. Extremely genuine, a gentleman , and a true professional. His knowledge and experience was far superior to any other salesman I have encountered in other dealerships. The reason we return to Mercedes has a great deal to do with him. This is our second vehicle we have purchased through Brandon and we look forward to more. Thank you for your patience and as always a first rate experience.

My wife and I just went last week and purchased a GLC 300 from the BEST sales person Joe Trevino, and Financial guru Sam Vasquez!! They were all the best!! Not only were they attentive and willing to help from not just for the sell but once we made the purchase the GM, and entire group came to congratulate us on the purchase. After the purchase we were still amazed since we needed some help with some features and they were all still extremely friendly and willing to help! Best service especially working at T-Mobile where we are all about customer service which my expectations were extremely high and I was blown out of the park with the help. If you are in the market or looking to buy a Mercedes go with Joe Trevino!! Trust me!! He will do anything to help you. Please say Alex Reyna referred you!