NBT Bank in Otsego County

I have banked with NBT (before that Astoria Federalon Pioneer St. in Cooperstown for over 30 years and I will never leave. I have had wonderful service and recently I had senior citizen brain freeze, a condition I hope was fleeting and left no scars, and came close to exploding my account. Mary Earl, the branch manager, handled my problem, solved everything and did so with that great personal touch I have come to love at here. She is such an asset to Cooperstown and to her customers.

Traveled to Oneonta for the week with my sons baseball team. I visited this bank to trade cash for quarters to use for laundry in our hotel and was refused because Im not an account holder. I even offered to pay a fee and was still refused. I had heard so much about upstate NY hospitality, but it doesnt exist here. I recommend banking with the fine folks at Key Bank down the street, who helped me with quarters and thanked me for visiting. Be better NBT.

Turned me away when I didn’t have my license and forgot my wallet and needed cash. Been to this bank multiple times since I was 16 and have my account number and multiple forms of identification. Rude greeting at the door.

Friendly tellers, conveniently located ATMs and branches.

Crummy Management .

Terrible customer service

NBT is easily the worst bank Ive ever dealt with. Stay away!

Great people, great customer service, and get you out in a timely manner. Thanks guys!

Really old fashioned bank

nice bank