Off The Rack Consignment & Boutique in Hancock County

(11/08/2022Just came in to do shopping and was told “well done, you can read” when I inquired about the signs on the door. Possibly the rudest thing I have ever heard come out from personnel’s mouth in my lifetime in the first 5 seconds of our interaction. To the owner - please vet the people you are hiring. Never coming to this store again.

Lovely customer service! Bought the cutest sandals

Great place for fashion lovers 🥰

An absolute gem of a shop. This is my go-to for special occasion outfits but I’ve also got lucky and found some really good value pieces from well loved labels. Their Instagram is a brilliant for checking out what they have in store. Highly recommend for anyone who loves one-off pieces or pre-loved fashion!

I find this shops normally helpful and spent a small fortune in the past along with selling goods. The staff were nice mainly. I called Saturday and spoke to a shop assistant asking a general query about goods I left in last year.I give the docket/ invoice number and as it was not clearly written she kindly said she would look into it.I took pains to explain that I understand this is my problem but just needed to know what happened as I could not find the clothes. . The phone line was not good but she explained she would ring me back, I appreciate shops get busy therefore I called her back.I was told the manager would call me Monday when they look into the books from last year. I thanked her kindly and a few minutes later I called back to say that I appreciated her help and sorry as line was bad and my hearing is not great, unfortunately she was not available but I left the message with the person who answered the phone. I was told the message would be passed on. I was anxious about my goods and knew this came across on the phone and I did not want the shop assistant to feel responsible.My behavior was meet with a distressing phone call this morning...When I answered the phone this morning from Lauren I got accused of altercation with her staff.I explained the above and reassured her that I called back on Saturday minutes after my first phone call to explain I was anxious and perhaps assertive and to thank the girl. I understand different tones and accents can get misconstrued in this way.In a nice person who would hate to upset anyone hence my upset with lauren this morning. She was more interested in accusing me than listening to what I had to say. Again Lauren accused me of rudeness and altercation towards her..I had to explain my hearing is not good and it’s how I talk....I will be taking this further as harassment from a show manager is not something I will tolerate .

Worst customer service ever!!!!They are too snobbish to speak to customer.

Very nice area, the shop is on the main road so can spot easily. Parking can be a little difficult so if your driving best to go at quieter times. The store was nice and had a nice selection of goods on display. Nice feel to the store. However, when I walked in i wasnt greeted or approached by any staff so left empty handed.

Terrible customer serviceSuch a shame as Charlottes agency back in the day had such a friendly vibe. Theres the occasional lovely person working there but mostly filled affected girls who seem may have the plummy accent but certainly no manners!

Very poor customer service- the shop assistants are not helpful.

Great items but very poor costumer service, the two shop assistants were more focused on their phones than on costumers

A good mix of casual, business appropriate, and event dresses. Newest and nicest pieces are upstairs, with more casual pieces and those that didn’t fly off the rack downstairs. Some great finds on the half price rack by the fitting rooms. Also carry separates (tops and bottoms), shoes, and accessories. The staff helped me convert my home country size to UK sizes. They also offer a supplementary color analyst service.

A lovely shop, expert team (they really understand what will/wont sell and how to price the clothesand reasonably-priced designer clothes/accessories in very good condition.

Deuxieme is a great shop that always offers a huge selection of designer pieces - I always find a great bargain and the staff are always so friendly and helpful. Go check it out!

I have bought several pieces.from this shop over the years from Chloe to Nicole Fahri and Jigsaw. Everything is in pristine condition.

I love Deuxieme! I recently bought a brand new Louis Vuitton Neverfull bag for an amazing price! I also check their Instagram daily 🤣

A treasure trove of designer pieces at Zara prices. Really good eye for everything from ball gowns to hats and sunglasses.

A fantastic little store at a great location, the ladies who work there are so lovely and just super friendly. I have already managed to sell an unwanted designer item at a great price. More underway. Thanks a lot!

Quite expensive but have some original one offs

Good

Some very nice old clothes here. Its hard to find retro items nowadays. The good thing about Deuxieme is that they sometimes also buy old clothing back. Nice touch.

Since the early nineties, independent women’s boutique Deuxième, on the New Kings Road, has been taking in pre-loved designer pieces, taking their pick of the best designers, and selling them on for a fraction of the retail price with half of the profits going back to the original owner. Run by acting school graduate Camilla and her team of fashion-conscious lovelies, the shop is a paradise for fashionistas and a must for any savvy shopper wanting to get their hands on a bargain...To read more about Deuxieme or other unique independently run shopping experiences all over London visit the Twenty Something London website