Orleans Ford Parts in Orleans County

I live 4hrs away in another state, and went to look at 3 trucks they had. We agreed on one truck there was an issue with one of the options on the vehicle it wasn’t working. Orleans Ford ordered the part and shipped it to my house, WOW who does that that anymore that in my eyes is 100% customer satisfaction. They are a great dealership I highly recommend them. When my sales rep here in my state retires and it’s time for a new vehicle I’ll be contacting Orleans Ford AAAA+++

Great dealership to work with. Sales is low pressure and accommodating. Service is communicative, honest and efficient. This is not the closest dealership to me but worth the drive!

Excellent service from beginning to end. Orleans Ford’s staff was courteous, conscientious and professional!

I didnt see Walmart charging more than MSRP for their toilet paper during covid, I didnt see Foot Locker charging more than MSRP for the Yeezys at launch , but I see this dealership charging $6000+ over MSRP for their vehicles. The salesperson I spoke to was nice tho, hence the two star.

Everyone was very nice and helpful. We test drove 4 trucks, which wasn’t a problem, and had a good experience. Would recommend them to anyone

Fast and easy. They helped me arrange the sale so I wouldn’t have to make another 2 hour trip back to facilitate my trade in. Everyone from sales to service was pleasant and helpful and I’d be more than willing to purchase another truck from these guys!

Mike Marek in Sales and Joni Watts in Finance we’re SUPERB to work with! Very happy with our end result…… a very fine Lincoln Nautilus!!

Found the car I was looking for at Orleans Ford. Staff was a pleasure to deal with and the purchasing experience great. There was no pressure and staff was knowledgeable. I would definitely make the 4.5 hour drive again for my next Ford.

Orleans Ford made the purchase of my new Ford Escape a great experience. The sales staff did a good job of answering all my questions. The finance department covered all the details for the purchase. I drove away in my new Ford Escape feeling like I made a good decision on my purchase.

I was excited to buy a new F-150. The staff were knowledgeable, kept in contact with me, explained everything. Very efficient and pleasant to deal with

Just purchased an 150 from Orleans Ford. My sales person Tiana was great. Very knowledgeable about the truck and friendly. Financing was easy with Nicole, also very friendly and knowledgeable. The reason I choose Orleans Ford was my son had had some work done on his e 350 van and was impressed with the quality of work from the service department

Mike in sales was great, he knew alot about the used vehicle I test drove and was friendly during the process. Nicole in Finance took the time to answer several questions around finance and warranty options. I have worked with the service department in the past and they have great customer service skills as well as perform top quality work on your vehicle. I know my new/used vehicle is in great hands for years to come.

Orleans Ford had a decent selection of trucks with lower mileage to look at. Chris was awesome at reaching out to me upon online inquiry about a truck. He was extremely informative over the phone and was good with continual communication the following days. I made the decision to drive 1.5 hours to the dealership to test drive 2 trucks and was able to make a deal on the one that fit my needs the most. Chris answered all my questions and walked me through all the features of the truck. Tom helped me get to a payment I was comfortable with and the dealership made sure the truck was ready to drive away when I was ready. Great experience!

After 20 years and well into 60 plus vehicles we bought there.I was treated a way that made me feel uncomfortable. I wont go back. Good luck.. and thx for all the good years. Matthew SteinmanSteinmans Landscaping

The sales manager John is absolutely phenomenal to work with. He has provided my family with almost a dozen vehicles over the last 3 years. Nicole in finance is amazing also! She is extremely personable and has everything organized so you’re out the door in minutes instead of hours. Thank you again for my new F150! I’m in love!

I was a customer 5 years ago when I purchased my 2015 mustang gt. It was a fire buy back and they explained it to me when I bought the vehicle at the time. Flash forward 5 years from then… went to trade in said vehicle and they offered me way less than what Toyota offered me for my car. They said it was the best they could do and also their sales manager said he gave me less money because my car was “loud” with an aftermarket exhaust and he doesn’t like loud vehicles. Long story short, Toyota sold me a car and Orleans Ford didn’t not. Would not recommend going to this dealer… they are rude and are not willing to work with you.

Great service, very quick and to the point and helpful to the end. Also everyone was nice with our toddler running around. Definitely would recommend!

Thank you Rich for working with me to get my 2022 Bronco! The truck is everything I could have hoped for! And thank you to Nichole for working with me on finance and paperwork, even on your day off. Great dealership all around. All the staff I interacted with were excellent. I had a great experience.

This is our 2nd time purchasing a truck from Orleans. Our buying experience with Orleans Ford was absolutely exceptional!! Tianna and Nicole were absolutely amazing, answered all of our questions and were really great to work with. Definitely the quickest processing for financing ever!! Definitely worth the 4 hour drive to get there!

Service department is excellent. I have dealt with both service advisors the past couple of years, and they have always listened carefully to my concerns regarding my F350 truck. Any work that has been performed has always been perfect the first time, and I have never had a need to bring the truck back because of mistakes made by a technician. My only complaint is with the management, for I learned the last time I was in for service that management has decided to no longer accept any after market warranties. In the future, I will need to take my truck elsewhere for any repairs covered by my after market warranty for it would be financially foolish on my part not to do so.

Fantastic service from start to finish; I found the vehicle I wanted online and within a few hours they gave me a quote for my trade in, had paperwork together, and an appointment to pick up the new one! Upon pick-up everyone was extremely nice and easy to work with. I highly recommend Orleans to anyone in the market for a beautiful new vehicle!

Orleans Ford is the go to dealer for trucks! Always a pleasant experience to work with while looking and/or purchasing a vehicle. This is my 2nd truck I’ve purchased from them. I highly recommend people to give a serious look at Orleans Ford. You will not be disappointed!

Rich Beyer came through again (been coming back for nine years now). He helped decide what was right for me with my new truck. I couldnt be happier. Ford trucks are awesome. Rich Beyer and Orleans Ford came together to get me top dollar for my trade. I wont go anywhere else when buying a Ford.

What a great experience. The staff are courteous, knowledgeable and were very patient with all my questions. They explained every option from finance to warranties all in my best interest. I drove over an hour from my house because I knew people that had also purchased from Orleans Ford and had a great experience too. No pressure from the sales people in fact I ended up buying what I felt was a better vehicle at a lower price than what I was originally interested in. Highly recommend them.

Buying a used vehicle can be stressful...but not at Orleans Ford! Rich and the owner, George, couldnt have been more accommodating and attentive to my individual needs.I recommend Orleans for without reservation!

Excellent service the moment you walk through the door, super friendly staff that doesnt make you feel judged when you walk through the door.Got my car the next day after test driving and they replaced the wipers without asking. (I didnt even know they were work down)I was looking to get rid of my Jeep after it broke down on me, but not knowing anything about buying a car I tried going through capital ones mobile app with some pre-qualified loan. I saw some cars via the app and test drove them.Never once felt pressured while deciding what I wanted.The staff helped me get a better loan offer through ESL.Got my car in August and got my first oil change in December, staff is still super friendly and helpful. I love the fact you can make appointments via text/online.I highly recommend this dealership to anyone looking for a new or used car. They might be a Ford dealership but my Nissan Rouge is in excellent shape.You wont leave this place disappointed. The team actually car about you, your car, and your experience.

I will change my review for the fact that you are the owner of the company, and actually invested in responding to my concern. I own my own business and do the same. I would have responded differently, but felt that the concern was unheard by your team when I initially expressed it, which upset me. Thats not meant to say anything bad about Brennan because he was great to deal with. A better explanation from your car manager to the markup when the matter came up would have suited me. The only thing said to me was, "we are selling the vehicle for $3,000 over MSRP because the market of used cars right now". But, I do understand the rarity of new Superdutys right now. An adjustment of the warranty price to curb the additional markup would have been suitable to address the difference in price. But, I did end up purchasing the warranty from another dealership. I wish your business the best, and I do really like the new truck. Thank you for being invested in your company and responding.

Always great service at Orleans Ford. Friendly, professional staff. Sales department has been great to deal with too. We currently own a 2017 F250 and 2021 Explorer. Thanks for all you do.

Had an issue with my heat about a year in and the warranty company was giving me some problems about covering it even though I had bumper to bumper coverage. The owner himself called me and asked me what was going on and helped me get it done and had my truck done the same day. I was so impressed with how he handled it I felt bad about complaining about the warranty. As I mentioned in my first review me and my family have bought 4 vehicles from here in the last 4 years. Wouldn’t go anywhere else in wny.

We purchased a 2016 Ford Explorer Limited in June and had a great experience. Most of the purchase work was done over the phone as we live about 3.5 hours from the dealership. Our salesman was Brennan Z. and he was responsive, thorough and accommodated all of our requirements for the purchase. There was a slight hiccup in the process that Brennan was able to work through successfully which helped close the deal. They even delivered the vehicle to us which was icing on the cake. Thanks for a smooth overall transaction. We love our Explorer! Well done Orleans Ford!

Very friendly and helpful. I love the ability to set up and confirm appointments via text message. I know a few people that bring their vehicles to Orleans Ford, and they love the service as well. Thanks to everyone here for doing a great job!

The online person was super helpful. He got me in the next day for an oil change after I was told it would be 2 weeks. We left the car off the night before my appt and it was done mid day. Worked out perfectly.I love dealing with Orleans Ford!

We worked with Mike, he was very helpful giving us every detail and working with us on our trade before we made the trip out! I also was able to talk to the finance manager over the phone. She does everything she can to find the best rate she can. It was a very pleasant, easy, smooth process and would definitely come back in the future! Thanks again for everything Mike and over one at Orleans Ford!

Best car buying experience I’ve ever had! Fair value for my trade in, fair value on my purchase, no haggling/negotiating or games, my salesman (Samwas patient, understanding, and helpful as I test drove multiple vehicles perusing their great selection, and the cherry was a fast and easy process after I finally made my decision.Five star, will recommend!

Great experience, particularly since we are talking about a used car dealership here. No pressure, answered all of our questions. That even applied to a salesperson who was not going to make any commission on the sale. They provided us detailed information on the repair history of the truck we were interested in purchasing. A prior dealership just gave us the VIN and said we were welcome to look it up ourselves.Now, we are old school and we would have liked to have been able to negotiate the price and overall package we paid.Overall, we would highly recommend Orleans Ford to our friends.Dan & Cathleen

Orleans Ford is a great dealership with an excellent staff. Alex Rodriguez was my salesperson and he did a great job with getting all the details worked out.Nicole in Finance did a great job working through everything. Thanks to all the staff.I never went to the dealership until I was ready to buy. Nice job to the staff. FORD itself should work out its offers a little better. Sometimes there are too many offers and they become confusing.Otherwise it was a great experience.

Live 8 hours away, spoke with Justen on the phone and he was extremely knowledgeable about the car I was interested, and certainly courteous throughout the process. We made a deal over the phone and via email including my trade in. I was a bit apprehensive about their inspection of my trade in upon arrival, given I live so far away, but literally I was at the dealership for 10 minutes, signed paperwork, no issues with my trade in, and it was an overall positive experience including the Finance manager Stephanie. Well worth the 8 hr trip we made from outside Philly to get the vehicle we wanted.

I have purchased many vehicles over the years from Orleans Ford. I recently purchased a 2020 Explorer Limited. Rich Beyer was my salesperson again. Rich has always been there for me from beginning to end when deciding on a vehicle to driving it off the lot! His knowledge and patience has meant a lot to me. I also appreciate the team around him – Nichole, Corin, and Randy. They all worked together to give me the best deal! I would highly recommend Orleans Ford!

Great place to buy a vehicle. Probably the easiest and smoothest buying experience I ever had thanks to my salesman Cory Rising. No pressure from him and he was very knowledgeable and answered all my questions. Most importantly he gave me top dollar for my trade.Tom in finance was a pure pleasure to work worth. He fought to get me a lower APR than what I asked for, and he also made sure my vehicle was protected. The service contract and tire and wheel prices were phenomenal. Best of all again absolutely no pressure.If you are looking to purchase or lease a vehicle it is well worth the drive to Orleans Ford. They are a top notch dealership that believes in taking care of their customer, which is a lost art in this day and age.

This was a very easy buying experience. The salesman, Justin, was relaxed and easy going making the buying experience smooth. They gave me for my trade a price that Edmunds.com said was reasonable, so I was happy. The delivery was also quick and smooth with no surprises. They had a person there that was familiar with the electronic systems of the digital dash and he helped me understand it and set it up. I have dealt with a lot of dealerships in my 67years and overall I recommend them.

The Orleans Ford was by far the best dealership to deal with in the Niagara County area. Everyone was friendly and accommodating as well as informational. The used car I bought was cleaned and detailed prior to me taking it off the lot. I was walked through all the features of my new ride and got answers to all my questions. 10/10 would recommend

Had a great experience with Orleans Ford. My daughter bought her first car. Great price and service. Our salesperson, Eric, was very helpful, courteous, and responsive. He even helped us load the car for transport back to Michigan. This was my second car purchase at Orleans.

Had a great time working with the dealership. From start to finish never had an issue with contacting someone that could point me in the right direction. I worked with Corey who was able to put me in the truck I had been looking for and very knowledgeable when asked any questions. Upon purchasing the truck, was able to recommend additional assistance with getting the truck to me. Without a doubt the easiest dealership experience in my life. I would recommend to anyone who asked me about it.

Ive had a great experience dealing with Ford Orleans. Apart from their appealing prices, they make it very easy for you, clear and transparent.We were in contact by phone and email, about my interest for a certain car (2018 Ford ESCAPE SE with safety packagethey were listing.They provided all the info about it that I needed. So I arranged the visit, everything looked good.I traveled from Pittsburgh, PA, in a rental car; they helped me dropped it off at my convenience.When i got to the dealership, everything was ready for me. I drove the car I wanted to buy, it was in great condition! Then, seamlessly, we went trough the paper work and payment. Everybody was very nice.They had also contacted my insurance company to gave them a heads up. So I started my drive back home in my new car, just one hour after I stepped in the dealership.They did strive to make a pleasant experience for me.I strongly recommend to check this dealer inventory to anybody seeking to buy a car.

I bought a 2015 ford transit from orleans ford that was used with 30 yes I said 30 miles on it for $10,000 less than msrp in July of 2015 4.5 years and 170,000 miles later Im so happy we bought this THANK YOU ORLEANS FORD WHAT A DEAL WHAT A TRUCK (its the white one and photo is recent

After locating a very specific build used Subaru on CarGurus, we contacted Orleans Ford to come out for a test drive. They responded immediately and got us in the next day. The car was exactly what we hoped for and the entire purchasing experience was pleasant and problem free. Our sales rep, Larry, was knowledgeable and friendly, as was every member of the staff we came into contact with. We love our new (to us!car and will definitely look to Orleans Ford for future purchases. Highly recommended.

I travelled out here from Rochester to buy a truck. They call it a ‘destination’ dealer, so inventory is large, especially if you are looking for a truck. They took my trade in truck with very little hassle, which I believe I got a good price on. Our sales person Ricki was very helpful, chatty and not pushy at all. I would definitely recommend this place.

Great bulk vehicle dealer... They sell many vehicle each week at a small profit; as opposed to some other dealers that sell only a few vehicles a week but at much larger profit margins... Good deals can be found here...Even offer a small contingent of classic vehicles...

Had an excellent experience with Orleans Ford. I started by looking at their inventory online, submitting a couple inquiries via email which were quickly returned the next day by phone call. I went to take a look at them and worked with Cory, who may not be the most mechanically savvy sales associate but was great to work with, friendly, and professional nonetheless. I appreciated that he wasnt the pushy type.As I was looking for used vehicles, I can say they have a wide-variety of models, all relatively new and with low miles. I had looked at at least 6 other dealerships and couldnt find any one other than Orleans Ford that offered newer, low mile vehicles for such competitive prices.Once I decided on a vehicle, the actual buying process was shockingly easy! They were organized with their paperwork. One of their downfalls is that when trying to negotiate a lower price, we were told that due to the age of the internet along with their already low prices, they dont budge on used vehicle prices. What is listed is what you pay if you want it. They did say if I were buying a new vehicle it would be different. Im not sure if this was the case for others dealing with them, but I was kind of surprised they werent willing to haggle at all. I still feel as though I got a fair price.So to give you a timeline, I went and saw the vehicle on a Monday, then again on the following Wednesday evening to seal the deal (which I didnt have to make a down payment for by the way), and had my schedule allowed, they would have been ready for me to pick it up the next morning.Overall, I really enjoyed working with Orleans Ford. I was shocked at how easy and painless they made the car-buying experience, especially since I was new to this as it is the first car Ive had to buy on my own. They were very personable and upfront about the cars history. I would definitely recommend them to anyone looking for a nice vehicle! I already have to my family and friends. If Im still in the area when it comes time for the next vehicle, Ill be heading over to see them again.Thank you Orleans Ford!

My previous dealer is Orleans ford for my 2013 explorer and now my 2016 f150 crewcab. I now moved to Albany NY, and this is quite a good drive away. Very far but if I need to get back there for the best customer service I will.My experience there is AMAZING! I just checked their inventory, liked a specific vehicle, called for availability, then I went there to pick up and sign. NO WASTED TIME, I WAS OUT IN AN HOUR WITH A NEW TRUCK and they remind me all the time for maintenance.Richard Beyer is my agent who helped me for my explorer and what a gentleman... but he is retired now and enjoying the heat in Florida as per the nephew who was my agent when I went back for my 2016 F150 FX4 CREWCAB V8... he is a very nice guy too.Next time if I can afford the Raptor.... I will be back to you guys. I dont mind the 2.5 hours drive away. I know you guys give the best deal I will never get somewhere else.