Replacements Inc in Monmouth County

Had what I needed and staff was nice and courteous.

Great selection. Knowledgeable staff.

Helpful staff, tools to borrow, and good prices.

Great service and fast help I always have what you need and parts

My go to local auto parts store. Knowedgeable staff.

Ive only been to this location a handful of times. Convenient location and the last time I stopped in the associate was very friendly and helpful in hooking a scanner up for a CEL that just came on maybe an hour prior so that I could get an idea if it was something critical or something I could fix myself.

Jeff is the man! Replaced a defective battery in under 10 minutes, without extra cost. Super friendly and helpful. Thanks Jeff!

Very disappointed w Tom and the manner in which he spoke to me . I was returning parts that we bought at another advance , wo receipt and he refused to do my transaction or give me a merchandise card . Very rude and raised his voice at me . I’ve returned items at other locations wo receipt and always received a merchandise card for value of return !! Tom stated we don’t do that here , I said this is a corporate store , correct ? He shrugged his shoulders . I truly believe he just didn’t want to go through procedure or didn’t know how !! I found him , Tom, to be in need of trainingActually you are incorrect !! You can return items to store wo receipt the only thing is you get store merchandise card !! I guess you need to be trained as well , you are speaking to a current employee

Very helpful and always have what is needed. Do wish they had mentioned (verballythat their operational hours had changed. It is listed outside, however I told them Id be back the next night. When we arrived at 7:01 pm, the door was locked. They closed at 7pm and they used to be open until 9pm. The hours change happened recently. Again, I should have looked above the sign with their hours.

They seem to look out for you that you dont spend too much for things you dont need.

This is usually a pretty good store . I went there today and stood at the counter 15 min. It seemed like all the employees were outside fixing cars. I put everything back & left.

Just got help diagnosing my jeep by the wonderful helpful store employee. Didnt get his name. But he went up n above to help me n he was happy the whole time... thanks again buddy

The crew there is very helpful and its my go-to location!

Wow, they install a new battery free. I gave the guy $20 tip. Really nice guy.

I was greeted with a friendly response when I entered the store and the store manager assisted me with my hard to find Bronco parts. Great shope and solid customer services.

I live in Middletown but I always drive the extra 10 minutes to come to this store because every time I don’t, I regret it and usually end up coming here anyways. Employees are very knowledgeable and helpful every time.

Great service! Jacob went above and beyond to find the exact right fit to replace my windshield wipers, and put them on for me. My wipers are a bit banged out, so it was not easy task. Thank you for your time and effort Jacob!

Great service, got my wipers installed with an enthusiastic Advanced Auto parts helper even in the pouring rain!

Edit: Jacob the manager set me up with a new battery installed himself: professional, efficient, thank you!Previous: In, out, never harassed, and the employees are nice. Prices decent, too.

Very friendly people except this woman name Linda she’s so rude and mad at the same time. I do not recommend to anyone to do business with this woman. 0 ⭐️

App doesnt work due to fact you cant reset the password. Call to reset good luck.Dealing with website is also pain in the neck..takes a.long time to get the.order done. After that piece a cake. Went got the part in 5 minutes maybe not even that. Friendly guys but discount doesnt apply in store purchase i wonder how many sales are walking away by discouraged customers.

Rem is the man. Great customer service and a funny guy. Super professional

Very knowledgeable and helpful - convenient and readily available. Reliable option for auto parts nearby!

The staff here is great, extremely friendly and helpful. I can appreciate that they feel my patronage is important to them

This store exhibits the epitome of excellent customer service. The employees are kind, trustworthy and ethical. They will not sell you things that you dont need. Special thanks to Rem for helping me out! I wont go anywhere else for auto parts and help with my car. - Joe

Google said they were open 24 hours. So I took my time getting there. Got there 5 min after close at 8pm. Come on Advance, theres this new thing called Google, update your profile!

Great customer service and competitive prices. Clean store with comprehendible floor plan. Knowledgeable staff. Will definitely be stopping by this store again.

Had what I needed and the staff was knowledgeable and friendly. Win all around!

If I could give this store a zero I would and only because of 1 employee Linda. I asked if I can return an item from another store because it didnt work. Before she even saw the item she rolled her eyes and let out a sigh of annoyance. She told me I could not return the item because it was opened. I tried to explain to her that there is no way of knowing that it was defective without opening it. After a few minutes of he being rude and nasty she told me to go back to Middletown to return it. I went to Middletown and I was out within minutes with a refund and they were really helpful in the whole process. I will never return to the Shrewsbury store again. I have never seen such bad customer service.

This store, Shrewsbury, we dealt with Linda who was absolutely useless and seemed bothered when we asked for help. We left this store and went to the Middletown store, much netter experience, staff was very helpful and happy to help.

This store is well organized with a staff thats friendly and most helpful. The prices are fair.

Joel is fantastics! His level of customer service goes above & beyond. While shopping today he put new windshield wipers on an elderly ladies car & her performed a full diagnostic on my Infinite that was having a battery issue. As a woman, I like shopping at Advance Auto Parts... I never feel like I will be taken advantage of.

They are quick to help you great service and they have everything you need

Another poor example of corporate America wanting to flood the market 7 days a week. Its really not all that confusing as to why they cant staff accordingly for a 7 days!! No concern for employees OR customers.

Very helpful staff. Ive been to many of Advances stores and of all the stores Ive been to the gentleman that helped me here was more knowledgeable than any other store Ive been to. They didnt have the part I was looking for in stock but he was willing to order it for me for next day delivery. I dont like cookie cutter auto parts stores but the people here made it a good experience.

I brought my BMW in to get new wiper blades and was told they were not in stock and had to be special ordered at $140.00+ for the pair. I declined, went home, and found them online, at Advance Auto Parts for under $20.00 a piece, and they WERE in stock. I also looked at a few other places online, and never saw the pair sold for more than $50.00. Im giving them 2 stars only because it is possible that they were just too incompetent to find the correct blades, and or do the right thing.

The people here have been very helpful on all of the many dozens of times Ive been in there... If I have something to bring back that I didnt need its never been a problem. If I need a part they didnt have it was always there the next day.... I did have to pay up front but I would have it the next day.... Sometimes you wait in line a bit but its because of the excellent service they give to the people in front of them... I highly recommend the place

Great store great people really helped me out in my time of need

Didnt offer to help us with battery or windshield wipers. Nice guys but should have offered to help as per their policies.

I was impressed with the staff at this facility. They greeted me as I came through the door asked me if they could help me and then showed me where the product was to which I was in need. Thats customer service

People are cool prices are not competitive, 99% parts in stock.

Great location. Quick service and help. The employee assisting me even offered/put my new windshield wiper blades on! Thanks Dennis! In and out in under 5 mins

Great location! Everything you need is here for your auto parts needs. They are very helpful and assist with anything

Hours are what get me past the local NAPA. My experiences have been both good and bad. Employees seem not to know a lot of the inventory when you need something unusual. For most lookup vehicle parts you do OK.

very good place to buy anything for your car. they always have better deals than pep boys or auto zone..

Dominic hooked it up. Very professional, curtious, and informed. Preformed a free diagnostic for a check engine light and told me what I needed to know.

Staff is very friendly and helpful especially compared to the other auto parts store nearby

Helpful staff, installed my wipers without me asking, not that I couldnt do it, but as a helpful service

They do a good job here and the staff are always willing to help out and answer questions.

I cant believe this place can stay open with the idiots that work there.. 3 times they screw up ordering the most simple part.. So the manager calls me with this heartfelt "I dont want to loose your business vmail" saying that he would re-order my part and give it to me for free.. No lie still have the voice mail.. I go back and he tries to charge me for it? Are you kidding me? I have your vmail? Keep it.. Ill go two doors down to Napa.. They have been in business way longer and know what they are doing.. Only gave one star because it wont let me put NO STARS!