Sixt Rent A Car in King County

This place was great and the agent was the best, he helped me out majorly and hooked me up while staying over 30 minutes late just to make sure I got the upgraded Camry that he got for me along with the premium insurance package. This is my goto place from now on!

On August 27, I rented a car at Seattle.Unfortunately, l had terrible experience with your service.Firstly, when I went to Seattle downtown branch, they hadn’t got any cars of the class I ordered so I had to drive to the airport to receive a car. I waited there for an hour to receive my car, this whole incident had waisted me half a day.Furthermore, on our way we got a flat tire, after realizing that the car you gave us isn’t equipped with spare tire we called you and you said to us that unfortunately you can’t help us now and to call tomorrow morning and you will send someone to fix our tyre.We slept there (very scary place for touristsand when we called tomorrow morning you said that the only option is to tow us 260 miles to San Francisco.We tried to see if you have any other options or get some information on the price of the tow but every 30 minutes your representative told us that he is checking and we’ll call us back.After a few hours we realized that we need to take care of the situation by our own, we ran on a flat tire for 70 miles and stopped every Gus station to refill air.When we arrived at a auto shop, they told us that our tire is special and that they can’t fix it.They helped us patch the tire and we drove 200 miles to San Francisco to change the car(we didn’t plan to drive there yet).When we finally arrived to San Francisco to swept cars, we spoke to Tamara from the airport branch. She was very rude and told us that she doesn’t need to help us, and that the only car she has is a Chrysler Pacifica, which is 7 people van with high fuel consumption while we were just two peoples and at the Seattle branch you offered us a discount to take the car because it’s fuel consumption.We asked her for every other car even lower level cars although we paid extra for a suv, and she told us she doesn’t got one. We got to your website and saw that you have many cars available.When we told her about the fuel consumption she told us that it’s better consumption than the car we had before, we checked online and it wasn’t the case, very unprofessional by a car dealership worker. We felt that she misguided us in purpose.Tomorrow morning we called you to see if you have another car and you told us on the phone to drive to the airport again and they will have another car, we drove there and when we got there Tamara was there. She spoke to your representative and he told us that he doesn’t have any cars without checking anything.We as your costumers felt so humiliated and disrespected by Tamara and it was an awful experience.Tamara told us that the Seattle branch will call us to talk about the incident but no one called.We paid a lot of money to go to this vacation to enjoy, but the whole car experience cost us time(two full days), money(gasand was a terrible experience.Unfortunately we are very disappointed with SIXT, and will not recommend anyone to rent a car from you.

Excellent process, it was easy and the cars were better than I expected. I dont go downtown much anymore and I had no problems getting to the location or with safety in the area. I will use Sixt and this location particularly Ken to rent from exclusively.

Sixt has been my favorite rental car agency. Pick up and returns are efficient. However their website for anything other than bookings needs great improvement. The website often times freezes or will not move to the next page. Trying to speak to someone on the phone for possible toll fees charges, accounting/billing, or customer service all needs improvement. Dropped calls are regular occurrences and no one calls you back leaving the customer to cycle through the automated system and waiting in the queue.

Great staff; responsive and friendly. A pleasurable experience and nice, clean cars. Richard was excellent and demonstrated that he cares about the customer.

The staff at this location, Richard, and others, were very courteous and helpful. Made great suggestions on where to tour in the area and even held our luggage behind closed doors while we toured. Very helpful.

We traveled from Minnesota to Washington and went straight to Sixt to get a car, the car we had ordered wasnt available but they upgraded the vehicle to a BMW- brand new, at no extra cost, the guy who helped us at the Seattle storefront was really great.

Initially I felt it was a great service and good value. They gave us a free upgrade as our car was not available. However we had asked to change drop off location and time to suit our vacation. We discovered this wasnt done. We rang the helpline who then insisted we pay 163 dollars to change. I refused as a result we had to drive back to Seattle with the car.The employee admitted the error on their part which I appreciate good open honesty. However I now get billed for an extra driver which was already paid for plus an extra days hire and a late fee.So be warned and check those invoices.Update despite my email to them pointing out their mistake they deducted the money from my account and then have the cheek to ask me to contact them after reading the review i left.Further update another email from sixt telling quit nicely me I am the one making the error. Despite my two clear emails outlining double charging for the additional driver, the late return fee when I was in fact early and the additional day fee. Next to useless or just deaf to customer complaints.Update number three after many emails sixt have finally refunded my account the full amount. This is welcome however as a company their customer service is not up to par.

I second all the one star reviews here. Been renting here for over 6 months now. The front desk staff is not very nice (being a manager), the car they gave recently was very unsafe - poor brakes, no wheel alignment etc. They dont give any compensation or free upgrade for such experience. Their call centre and emails are almost nonexistent, just not helpful.The manager at this location is just the least considerate person. Avoid at all costs.

This was the most horrible experience renting a car ever. When I reached to the desk I was told the car is not ready, i.e. has no gas and I have to come back in an hour, when I also have the choice to choose between multiple cars. After coming back an hour later I was told that the car is still not ready and needs gas and the other cars are not ready either, one needs an oil change while the other is still dirty and needs gas. I was told to come back 30mins later. to pick up the car that will be ready and full of gas. I came back 30mins later and learned that the car was still not ready and the only option I have to take it with an empty tank. It was really empty. So I had to drive to a gas station fill it up before starting my trip. Over all I lost about 4 hours. The car was filthy and smelly with cigarettes on the floor. The washer fluid was low. Due to the overall delay I missed the appointment. Furthermore, the staff was unable to print out the contract with the changes due to all printers being unavailable. I have to rely email. The person who took the notes was dishonest and stated that the tank had 3/8 gas which was not true - it showed 55miles to go. He said that he fixed but actually did not. He was unable to adjust the return time to account for the delays. So effectively I had the car for less than 7 days, missed my appointment, and lost $ and time for filling up the. Upon return, I was promised an adequate discount which was not what I had eventually received. Note that none of the employees wore a mask.

Best rental car experience Ive ever had! Rented a "Nissan Versa or similar" and was given a BMW 330 hybrid with less than 500 miles on it. Service was quick and efficient. Ken was amazing. I realized I forgot to get gas on the way to return it. I called them and said I might be a couple minutes late. They said dont worry about it. Would recommend them to anyone!!

Booked a rental car from here. We showed up at the pickup time with nobody inside, lights off, and doors locked. All available agents on their listed number either did not answer, hung up on us, or told us to try a different location while also being unable to confirm a car as even available there anyways. They refused to give us a refund, or even organize different transportation for us. This place is a scam. Editing to update: we’ve been waiting outside for close to an hour and nobody has shown up. Edit2: it’s been over an hour and STILL nobody.Edit3: someone was finally able to help us almost 1.5 hours later. They were a trip saver!

Terrible service. Dont count on your car being ready at your reserved time. I had to wait 2.5 hours for them to clean a car that was there and supposed to be ready first thing in the morning. SIXT ruined my vacation day trip. And had ZERO empathy about it. Run for your life and take your business elsewhere.

No matter how cheaper the quote you get for renting the car with SixT, dont rent their cars. They have lots of hidden charges. I rented a car for a week and used to pass a toll multiple times. The toll charges were USD 29 only. However, they charged me USD 75 by adding USD 5 as administrative charges for each day and then they added charges over them. This wasnt the only time I rented a car but was the first time with SixT. I am never going to rent a car from them. I would recommend you as well to not even think of SixT as an option.

I’m on a Sixt+ subscription, and the service that has been provided by this branch, and Sorania in particular, has been nothing short of amazing.When I wanted to start my subscription, Sixt were in the middle of recovering from a ransomware attack, and as such none of their IT systems were running. They still managed to set me up with a car while we waited a couple of weeks for their systems to become operational, and once my subscription started Sorania has gone above and beyond in helping me get the best car for the cheapest price.

Elijah helped with my car rental and I am so lucky that this place has someone with such great customer service skills. Thanks Elijah for all of your help!! Will definitely return for future rentals.

Really bad experience here. Reserved a car in advance but took me an hour late for various reasons: computer not working, car not ready, received a broken one and have to change...... After the trip, charged me for one more additional days just because I returned the car on July 4th and the office closed earlier then usual. Never come back I promise.

I received THREE fraudulent charges from this rental. An extra day was charged, as well as a late fee even though I returned the car on time, and I was charged for an upgrade that I did not ask for.

It was the worst experience ever. We had to wait up to an hour (all customers there present experienced delays). The person at “service” was very rude. There was a problem with my credit card, there was no option offered to pay with ab different card. All help offered was „call the hotline“, AT a SiXT department. I was offered a refund, then the employee said it wasn’t possible and that he would contact his manager. I asked to get bcc-Ed to get updated. This was refused. At last. I asked if I. Puls get help he responded „nope“. I contacted customer service and never got a response, the money is gone. As a summit planner for amazon I will opt against all future bookings with Sixt.

I need to schedule my car rental and their phone systems are down for months now and they dont respond to my emails and their website doesnt recognize my confirmation code!!! Horrible! Now after they said I had 1 year to reschedule, they are are saying I couldnt and they refused to reschedule and provide a refund!! Ill be reporting to BBB next!

Avoid this car rental. I returned the car just around 10 mins late but the invoice I received mentioned that the car was returned next day which is not true and they have charged around 280$ extra.I tried contacting the claims department too but no response.

Me and my wife rented a car here in the Seattle-Tacoma airport and we were very satisfied with the service we received from Ruth she was very awesome and helpful I totally recommend her if you every need to rent a car here in Seattle she’s very helpful and got us a great deal! Thank you so much Ruth Whenever we’re back in town we’ll definitely going to check in with you for car rentals!

We paid to have a nice, premium SUV rental in Seattle because we knew we were doing quite a bit of driving. Instead we received a completely beat up car inside and out. It literally had the letters of the brand taped back onto the back of the car with packing tape. Over paid, under delivered by Sixt. Very disappointing.

Ive rented from this branch on several occasions, and each time was amazing! Easy and convenient location. Sorania was really helpful throughout the whole rental process. Looking forward to my next rental. Highly recommend.

Horrible service! I have been a customer with sixt for the last 6 months and recently wanted to return my vehicle. Don’t bother trying to contact them over the phone unless you want to be put on hold for 30+mins and constantly being transferred as no one knows how to help you, and that’s IF their phone lines are even working. You will get told multiple different answers to the same question. They have zero knowledge on the details of their own service! All they’re good at is printing up your receipt and finding ways to overcharge you. I called in advance to let them know I will be returning my car to exchange it for a cheaper one and was told that it had to be taken care of in person. I went to this location and was told to call them while I was in their office! Everyone at the desk had no idea how to assist me, all they were capable of doing was pointing to their garage of cars. I was even told to email them while I was there. After going back and forth with them about the fact that all I wanted to do was exchange my vehicle for a smaller and less expensive car they automatically charged me the same price for the Toyota 4Runner I just returned and gave me a Nissan Rogue!

I had a one day rental and showed up and the office was locked and nobody was there. After 20 mins somebody showed up and I got the car. On the way to return the car I got a call to remember to bring the car back by 4:30 when they close. I arrived before 4 and dropped the car Sunday before close. When I looked at the bill they charged me for a two rental and said I returned the car Monday at 4 and ended up charging me a two day rental. I’ve been trying to reach them about the overcharge and can’t reach anyone. I’ve tried 10 times now at least. Just horrible. Totally understaffed.

I worked with Elijan for my rental a couple weeks ago and it was a nice experience. Elijan was professional, friendly and helpful. I really appreciated the pleasant customer service. I have rented from sixt at the airport and also at this downtown location and Ive never had any issues. Their vehicles are always clean and smell good. Their prices are great compared to several of the other dealers in Seattle.

Watch out for these guys! When I returned from my trip I had the attendant checking me in ask if I bought the insurance, I responded no at which point he went over the car in detail and pointed out damage I must have done. Very much felt like a set up. We will see what comes of it. Apparently I scratched the bumper on one side, a wheel on the other side and another wheel. I never had a run-in with anything along my trip, very disappointed, I rent from these guys regularly and while the service has always been poor the cars are decent and the price right.... Until they get you

Overcharged. I had a priceline deal and all should have been paid for. The local rep said they needed my credit card for $250 hold that would be returned to me for incidentals like smokeing in the car or left it a mess. $280 was charged to me and never returned. Customer service all they said was "well it was in the contract " you signed after waiting 30 minutes with a screaming toddler aparently I didnt read the fine print. (took them a month to get back to me after my rentaland the money will not be returned essentially doubling the price of my rental. Go somewhere else really!

Worst rental ever. they charged me for an extra day, I found it out only when I got the invoice. I returned it in the same day and they wrote on the report that I returned it only the morning after.The biggest problem was to catch them, because the number of costumer service isnt working, and via mail - the answer came after more than two weeks. We had a conversation during five weeks!! just because it took them forever to answer every time. Eventually after I threatened them with a lawsuit, they fixed it.I know I will not rent from them anymore. It was SO frustrating.Never again. Hope you will take my advise.

If I could give zero stars I would. I booked a car and about 5 minutes later I decided to cancel. Well my total rental would have been 114 but apparently since I cancelled they are going to charge me 100.00 but If I would have chose the pay later option, I wouldnt have to pay the 100.00 cancellation fee, what kind of business practice is this?

The system allowed me to select 5:30pm as return to the Pike Place store, but this is the time the store closes. Nobody was there and the return area was locked up and unaccessible. I called corporate and was not given a solution and hung up on. I was forced to keep the car an extra night and return to it in the morning to the airport where I was charged almost $100 extra. I was inconvenienced for that night and almost missed my concert while having to pay an additional $25 parking fee. Horrible customer service.

First time using SIXT for a weekend trip and had a great experience. Check-in was quick and easy and the car return was really easy as well. Zach saved me a trip to the rental office by taking care of my car return right at the parking garage.

This has to be the worst customer service I have ever had. Avoid at all costs. Lady behind the counter might be the slowest person in Seattle. I rent from enterprise 14 days out of the month. Never had a single issue. Also. Return times are 8 am or charged another day. Avoid

My husband and I reserved a car to be picked up at 10 am. We got there around an hour early because our breakfast spot was PACKED and we didnt feel like waiting with our luggage. The people at Sixt held our luggage for us so we could find somewhere else to eat without dragging everything with us. How thankful we were for just that! We came back at 10 am for our car and started the paperwork process. We ended up having to wait just a few extra minutes for them to check in the car and make sure it was clean for us but nothing crazy. Once done they apologized for the wait and even comped us the price to return the car to the airport instead to make it more convenient for us. We could not have been more happy with the entire process. The staff was wonderful! Returning to the airport was a breeze and everyone there was kind as well. Absolutely recommended this company! Thank you for a great experience!

Avoid Sixt!I booked a luxury SUV rental three months in advance. Due to changes in plans, I realized Id be able to return the car a day earlier. I called Sixt and spoke with a customer service representative to shorten my reservation, they did exactly that without telling me that it would cost MORE money and that Id be stuck with a lesser car type. I was going to be charged an additional $500 for a non-luxury SUV rented for a shorter period of time! The customer service representative didnt confirm any of that with me on the call!I noticed the mistake after receiving my email confirmation and immediately called them back. I then had to wait to speak with a supervisor that said they couldnt change anything without listening to a call recording as the customer service representative claimed I "agreed" to pay an additional $500 for one less day with a lesser model vehicle. After 24 hours the customer service team at Sixt emailed me stating they couldnt locate the call and that nothing could be done!Dont bother with Sixt. Use Enterprise or literally anyone else.

We were in Seattle on vacation when we decided to do a road trip to Olympic National Park. This was the only car rental company downtown with any cars. I reserved the car online with no issues. When I got to the counter, we got a free upgrade because they didnt have the car I reserved. Everything went smooth all the way to returning the car.Then about a week later, I got an email saying there was damage on the bumper of the car. Since we only had the car for a day and a half, I knew full well we didnt cause it. Based on previous reviews, I decided to take a video recording on my phone of the condition of the car BEFORE driving it off the lot. Im so lucky I did. When I reviewed what I recorded, I saw the damage that they claimed was not there prior to my rental.With this hard proof that we did not cause the damage, they quickly closed the claim. But there has been other reviews where renters were not so fortunate.My suggestion would be, if you have to rent through Sixt, make sure you document EVERYTHING inside and out before you drive off the lot.

My first experience using Sixt was above and beyond my expectations. After booking a rental through Hertz months in advance only to have my reservation cancelled a day prior, we luckily found Sixt. They were accommodating and even gave us a complimentary luxury upgrade. I can’t say enough good things about this location. Thank you so much!

Booking online was easy, the only thing I wish I could’ve done was also pre-pay for insurance and the deposit online months ahead. When we got to the rental place we had to pay for insurance and a deposit which was and unexpected expense in the middle of our trip while picking up the vehicle. It was a little bit more than $400 I had to fork up. Just wish it was a little bit more clear when I pre-paid for everything ahead of time. Other than that The vehicle and service was great! Picking up and returning the vehicle was a breeze.

We were in town for two days visiting grandma and Sixt gave us the most wonderful experience. Zach at the front desk was the most helpful and catering hosts I ever had with a rental car company and the best my wife from England has had in both the US and abroad. He accommodated every request and made the process so easy for us. We will certainly use Sixt again and recommend to all our friends and family.

Got hustled for an upgrade at the counter because my car "was not available" until way later. The upgrade started off at $90 and I complained until it was brought down to $45 for seemingly no reason other than I complained. Did not want the upgrade, but it was our last day in Seattle and my 11 month old was starting to cry so I just agreed. My advice, complain long enough and your rental will probably be free. The car was great, the pickup and drop off was fantastic, but the hustle when you have a full prepaid car rental is really sad! Horrible business practice

I rent often from Sixt and specifically this location. This time in particular, the rental experience was better than ever. The agent who leased me the truck was awesome. Then the return process was even better. On my return, Hicham checked me in. He could not have been more courteous or contentious if he tried. The best way to end a great rental experience.

I rented a VW Touareg from Sixt and not only was the service great, it was the most fuel effecient car Ive ever driven and I was able to vote in it!I love Sixt!

I booked a car with Sixt on Priceline. I did a lot of searching of different vehicles and pick up spots. I went back one screen too far and booked what I thought I wanted, but it turned out I was wrong. Unfortunately, they have a rule that you cant cancel your reservation, even within minutes. The car I wanted was less than the one I booked, but they would not refund my money. I made the booking a month before needing the vehicle. Even airlines give you 48 hours free cancellation. I feel like I got totally screwed by them and would not recommend them. They only get two stars because the service at the Pike Place office was so good.

This company almost spoiled my vacation and left peculiar impression about the way the do business with customers.When I came in their office to pick up my car, that I had reserved a week before, they told me they didnt have the one I booked but they offered me a luxury one with +40$ a day.Answering the question about How they could sell what they did not have they blamed Covid-19. They also told me they were trying to reach out to me but they couldnt since they had completely different number from what I put in my reservation.In other words this was unbelievable and at the same time a very useful experience that tells you not to waste any time for companies like this.

Very affordable prices. Booked online for the managers special. Siddiq was not only patient, with me, he put me in a mini countryman and helped make everything go stress free and go smoothly! On returning my vehicle a day early and to the same location instead of SeaTaC, the staff stowed my luggage so I could walk around Pikes Market a little.. they really know how to treat their customers. I am so happy to a part of their growing company and Ill definitely be renting here again 😊

Horrible customer supportI booked a Grand Cherokee from July 6th-8th and returned the car on 8th. The receipt mentioned that I had to pay $399.66. However I got a voicemail on 10th telling that I hadnt returned the car yet. I immediately called the customer care and reconfirmed that I had returned the car in time. The representative asked me to ignore the voicemail as it might have been an error.Few days later I was charged $1066 with an invoice dated from 6th July-10th July when I clearly returned the car on 8th. The customer care guys didnt care to reply for a couple of days and when I called the customer care representative she hangs up the call Midway.Im appalled how careless people at sixt can be.(Attached the photos of my invoices)

I would not rent from this company again. I called two months in advance and booked an economy car. I even called a few days before my arrival and confirm that the reservation still existed due to a few reviews listed here. When I arrived, they did not have any cars available, claimed they had not been dropped off yet even though they should have. They asked I wait 30 minutes. I came back in 45 minutes and they still did not have any economy cars available despite my reservation. They said the only cars they had available were a Jeep, large SUV, and mini van. We had requested an economy car for the fuel efficiency due to the large amount of driving we would be doing. Since they could not provide an economy car, we had to settle for the Jeep. They did not increase the price but we had to pay more in gas to make up for it. We did request a 10% refund on the price of the car which they did follow through with which was nice. Overall, I was not pleased with the service due to this situation and rudeness of some of the staff

Upgrade from the lowest car to a 4x4 car for our trip from Seattle to Vancouver. The car was just perfect and new, full options. No issue to declare, the pick up was smooth. As well as the drop off, the guy went around the car and didnt notice any damage. I was away after 5 minutes.

I’m very unhappy with my experience here. First, the car I booked wasn’t available. I got the car I don’t like. Then I noticed two dents that wasn’t on rental agreement. According to the agreement you have to comeback and log them in. It took me 20 min to navigate one way of downtown to comeback from rental garage. Here it goes one day of my vacation. I wish I went somewhere else and saved a day