Sooper Credit Union in Arapahoe County

This woman refused to help me and treated me terribly. I need to pay my rent and she refused to give me a cashiers check and made smart comments to me until I left the branch. Other woman to the right tried to make me step and aside and also refused to help me with a cashiers check. DONT EVER USE THIS BRANCH.

If your young in your 20s . Maybe your first time looking to finance a car And looking for low interest car loan. Dont go through these people. They have Horrible customer service representatives. They say theyre on a recorded line but who knows if that is true. Theyre reps Give you Misinformation about payments, payment due dates etc. The manager BRIAN Doesnt care about YOU as a customer He for sure does not care about RAPPORT. Also if you Pay your Payment and if its even a dollar short of your payment amount they will count it as a late payment on your next due date as if you never payed them anything they will put out a repo at 30 days. Worst Decision For Younger People is to Loan through SOOPERS CREDIT UNION .

I would do 0 stars if I could! Have had an auto loan with them for over 2 years, up until 2 months ago 0 issues, never missed a payment, NEVER late. We had called in to make a payment with a female, she took payment info said it would go through same day and all was set. We later came to find out she did NOT make the payment and marked us 30 days late. I didnt find out until weeks later when I get a letter in the mail, 0 calls about it as well. Multiple conversations with them and they refuse to help, and is very disrespectful to customers. They say all calls are recorded and there is only three people in collections, but surprisingly lost our call when we made the payment. THEN they marked us 2 months late (payment due July 29th and they marked it the day after LATE!!!I do have confirmation receipts showing paid as well! They are doing this out of spite! I highly recommend you DO NOT BANK WITH THEM AND DO NOT LET THEM HOLD ANY LOANS. I have contacted many other companies at a higher level to get involved on this.

Judson is absolutely hands down the best! He has opened my business and personal accounts and set me up online. He also got me an auto refinance that saved me over 200.00 per month. SooperCredit Union is the best. I cant say enough good things. See Judson for all of your financial needs.

Was able to get an instant debit card with my choice of design. They charged me $20 to get the replacement debit card without waiting 7-10 days. When I previously got one ate the Arvada branch it was free. When I asked they said there has always been a fee but I have never paid by before. Doesnt make sense to me.

I wish I could leave a positive review, but instead Im having to post this instead. To start off, me and my husband went into this Branch to open up a joint account on 02/14/2022. My husbands ID had expired so beforehand we checked on their website to see what documents they accepted besides a drivers license in order to open an account. He took in his permanent resident card (which is listed on their websitebut they still didnt accept it. I proceeded to open it by myself and we were told to just add him on once we received his new license. (This is not the only issue or reason for my review). The real problem is I went in a week later to deposit money and I asked about my debit card, the lady who attended me at the teller line looked bothered that I asked and said I just needed to wait longer. Another week passed, this time both me and my husband went in to add my husband to the account since we had finally received his New ID in the mail. This time it was a different rep, I asked again about my debit card the girl helping us reviewed the account and told us that my card for whatever reason had not been ordered/mailed, basically I had been waiting all that time for nothing. The representative said I had to wait another 7-10 business days and that both mines and my husbands cards should arrive together, even though she mentioned they now have a new card machine at that location and are able to print cards .. Its now 03/18/2022 and STILL NO CARDS!!! :( How are we suppose to access our money?? how can use our account and start my direct deposit if we dont have our cards and this is their type of service?? Im so disappointed, I was not only referred to Soopers by a coworker but its literally 5 minutes away from my house which is the only reason I wanted to make them my primary bank/credit union.

Beware, they have falsely reported late payments on my loan twice (verifiable). The first time, they held onto my payment for over a week, they received it July 23, didnt process it until August 2 (verifiable), so they didnt process it until after 30 days past due date. The lending director refused to accept responsibility, and the negative impact remained. Now, the next month, my loan was even just paid off this week before 30 days past due date, and they just reported it 30 days late again when it wouldnt be 30 days until August 29th (today is August 26th, it was paid off August 24th, also verifiable). Yet, low and behold, another 30 day late ding on my credit.

** AURORA LOCATION IS PERMANENTLY CLOSED**Amanda Calderone is a wonderful asset to your team, she not only helped me refinance my old car for a lower rate, but then got me into a new loan with a great rate when I bought a new car. She worked tirelessly and helped with many changes and emails on my part, always came through!! Thank you!

I worked with Amanda Calderone & Hunner Mancil to apply for a credit card and refinance an auto loan. They both handled the application process professionally and within a reasonable time frame. They explained what to expect every step of the process and made it so darn easy! They got us a competitive rate for both, and I highly recommend working with either Amanada or Hunner.

I spoke with a loan officer named KAITLYN just for the record. She was EXTREMELY rude to me when I was trying to understand the process of selling my car. She was belittling and snapped at me multiple times because I was miss informed by a different branch. This has lost my business for Sooper Credit Union. I am appalled by the customer service that this company has. Very disappointing.

Heres an update: I only got a partial refund of $385.00. Still due $605.00 for the CPI insurance. And SWBC (GAPis the company that has no control on this because this is the information they received from Sooper Credit Union. The refunds need to come from the bank themselves. The $385.00 the bank gave me back, and now saying they cant.And this is what the collections officer had to say:You need to call SWBC yourself and discuss this with them. I don’t have control over this and can not give you any refunds.Noreen MartinezSooper Credit UnionCollection OfficerNMLS#641157Not very happy with this bank. They owe us a lot of money and we have been trying to get it since June. They were taking out insurance on our vehicles when we had insurance and I even went to the branch with the proof. They also owe us money for a vehicle that was totaled and GAP would not pay because they said we had no insurance, which we did since our insurance company paid money to the bank. We have no more patience with this bank. All we have been getting is a run around.

Leandra is awesome. She is very professional and a pleasure to work with. Very welcoming and knows what needs to be done quickly and efficiently. We came in to Refinance our HELOC. Once we began working with Leandra we wanted to do more. We opened accounts, credit cards and Refi my car. Great experience.

Leandra is AMAZING! I inquired about refinancing my car and she not only refinanced mine, but my husbands as well! We both got our payments lowered, APR’s lowered, AND she did everything in a timely manner! Awesome customer service! Since Sooper is a credit union, they’re always running specials with really great incentives! Highly recommend!

Leandra at Sooper made my HELOC loan approval/closing painless and fast and convenient to meet myself and spouses available times to complete this process. I would recommend her and Sooper to anyone looking to do a HELOC or any type of banking.

Worked with Leandra Smith at Sooper Credit Union to refinance my two auto loans. She was so helpful, knowledgeable and got my two refinance done fast! If anyone is looking to refinance your auto loan for a lower interest rate, plus skip 3 months of payments, plus $200 per refinance - hit up Leandra at Sooper Credit Union!

Leandra Smith and Selena Aarness are the 2 who I worked with out of the Aurora location and they helped me with a refinance and debt consolidation loan that has lifted a huge weight of my shoulders. They were very nice and easy to work with. I totally recommend this credit union for anyone who needs help. they made it so easy.

We had several reasons we needed help from Sooper Credit Union and from our very first phone call to Leandra she was looking for the best solutions for our situation! She had many options for us to choose from to meet our needs. Leandra helped us with a Equity Line of credit and then also was able to provide us with a car refinance loan which saved us a lot of money in our monthly car payment and the overall price of the loan. She took time to explain all of the process we would take in order for things to go quickly and smoothly. Sooper CU had some very beneficial loan programs to choose from! They offered great incentives and the customer service we received was excellent! The entire process for our Equity Line and car loan refinancing was less than seven days. We would recommend taking time to contact her to see if she could save you money also.

We refinanced our auto loan with Sooper Credit Union. Leandra helped us with the process and was very helpful and made it easy. Highly recommended!

I applied for an auto loan at the end of 2019 with Sooper. Not only did I lower my interest rate and my payments significantly (who doesnt love saving money?), I had one of the best customer service experiences Ive ever had! Thank you, Brandi Fairfield, for the fast, friendly and truly exceptional service!! I am a very happy customer...

Huge shout out to Amanda Calderon who was ABOVE OUTSTANDING who went above and beyond to help me with my loan! Both her and Erica Flores were extremely helpful.. Professional.. Courteous.. And great to work withHuge kudos for having such a great staff that go above and beyond to help customers in time of need.

The Operations Supervisor Leandra was very very helpful and nice to us in our visit. She made things clear for us and helped us on everything we needed and more. Thanks to her we came to a conclusion that best worked for me. Very thankful for her.

Thanks to Leandra for going above and beyond! I switched to Sooper Credit Union two years ago. I now have my business and personal accounts there, including 2 car loans. Leandra has been a tremendous help. She is very knowledgeable and has made all of my transactions painless. She has informed me of benefits and options that have significantly reduced multiple loan interest and earned me money on some of my accounts. She reaches out to me occasionally to ensure my banking experience is going well, and always replies quickly. I receive benefits and service that I’ve never experienced with any other bank.

We had such a great experience with Danielle McKinney! She was able to get all 3 of our auto loans refinanced, it dropped our interest rates, our payments and now we don’t have payments for 90 days which will help so much! She also got a personal checking and savings account set up for us! Since we had such a smooth and great experience with the refi we decided to start moving all of our finances over to Soopers.

Danielle was awesome to work with. She helped with refinancing my vehicle, lowering the interest rate and and monthly payments. Everything was very easy and finished in less than a day. I highly recommend her to anyone looking for financing.

I recently refinanced both of my vehicles and opened my accounts with Amanda at Soopers CU. She is an outstanding employee that discussed all of my options and savings with the refinance promo. She also went over other products they offer, she was fast and accommodating to my schedule. Thank you so much Amanda for being so courteous and professional!

Hello, I went to refinance my loan during a promo at Soopers CU... I had the best customer service from Amanda! She discussed with me all the benefits I would get and money Id save from refinancing my auto, she is also very kind!

I have been assisted by Erica, Leandra, and Amanda to open accounts, finance, refinance and wealth management. Every time I go, I receive knowledgeable and professional assistance. The ladies that work there are kind and patient, answering any and all questions, and go above and beyond to exemplify what customer service truly is. Thank you!

I moved two car loaes over to Sooper CU and was pleasantly surprised at the ease at whichDanielle was able to make it happen. Better interest rate and $200. back. Quick and easy. Thank you Danielle for the great experience and customer service.

I am so grateful that Danielle McKinney was willing to work with us on our car loans. She talked me through and answered questions every step of the way, sent documents via email to make the process as easy as possible and followed up with me to make sure I was comfortable and understood every document that we were signing. I couldn’t have asked for a smoother transition. Thank you so much for everything!

I had a great experience using Leandra! She saved me a couple hundred dollars a month and a few thousand in interest over the life of the loans by refinancing my vehicles. She also suggested and helped me get approved for a new credit card at half the interest! I am very happy with my decision to use them and Leandra has been amazing!

I had an excellent experience with Danielle. She was able to handle my car refinance so quickly and efficiently with minimal effort and stress on my part! I absolutely recommend this branch and specifically Danielle for all of your needs!

Leandra did an awesome job with refinancing my vehicle. Working with her I was able to lower my payments and get a better rate. Thank you for the awesome costumer service!

Amanda Calderone is a great person to work with! She is very patient, knowledgeable and she really helped me out with everything during one of the worst times in my life. Without her guidance and understanding Id probably be pulling my hair out; So, if you want top notch service shes the person you should go to. Thank you Amanda it was a pleasure working with you!

We had such an amazing experience working with Leandra on both our vehicles refinancing! It only took a couple of days and we were done. It couldn’t have been more easy! She reduced our rates and we don’t have to make a payment for 90 days! Greatest service of all!!

It was a pure pleasure working with Leandra for our auto refinancing on both of our vehicles! It couldn’t have been any easier! It took just a few days and now we have 90 days before our first payment! Good job Leandra! She deserves a big fat raise!

Ive been working with Leandra at sooper regarding my car loan. She was quick in getting me pre-approved but i had a little snafu at the dealership and my loan ended up with Bellco. Leandra followed up afterwards, figured out my loan terms, explained to me what happened and then proceeded to beat the loan terms from Bellco by a whole 1% on my interest!! weve talked on the phone only a few times with the majority of the communication through emails. with my job its not easy to get on a call during the day but she was thorough in her emails and followed up in a timely manner making the transaction pretty seamless. Ill be looking to her again when we go to replace my wifes car.

I worked with Leandra to refinance an auto loan on a newly purchased vehicle. She was able to get me a better rate and 90 days grace period. Great working with her!

We worked with Leandra to refinance our Durango into a better rate and payment and she was amazing! Very quick responses and very patient with all our questions. We are so happy with her we are working with her on our next loan!

It was nice working with Leandra in obtaining my vehicle loan. She made the process easy and her communication was above and beyond. Great customer service!

I received excellent customer service from Erica. This is my second account and I dont use it much, so when I had to go into the Aurora office to update my account, it literally took about an hour. Erica did not mind taking the time with me and she made sure everything was done correctly. Key

Even when going in to obtain information on on an auto refinance that could lead to using a different CU, Erica went above and beyond to assist me with questions that I had. Erica took time to compare my refinance info with their rates and educate me on the process! Even if I refinance elsewhere, I will still remain a member of Soopers CU and use them for banking services. One great customer service experience can really make a lasting difference! Thanks Erica!

After working with Amanda Calderone it was refreshing to know she gets customer service! Her passion for her job and to help members achieve their financial goals is amazing. I know I can always count on her to answer questions and do her best to meet my requests. Outstanding!!!!!

Amanda was great! She helped me refinance my car and made that process easy and pain free - AND it took less than a week and she made it all happen online. Thanks!

I worked with Amanda Calderone at Sooper Credit Union to help my elderly mother complete some important account matters. Amanda was very helpful and made everything easy. If she didnt know the answers, she researched them and got back to me in a timely way that allowed me to complete all the time-sensitive matters that I had to deal with. I would recommend Sooper Credit Union.

Ive been with Sooper Credit Union for over 20 yrs, and LOVE this way of banking. I have a banking rep that I work with, Amanda Calderone, and she has built my confidence in not only Sooper Credit Union, but also in my ability to deal with money. She takes the time to explain to me how different financial tools work, and never makes me feel silly for asking. I highly recommend Sooper Credit Union for your primary banking needs, and of course ask for Amanda - shes great!

I have been working with Leandra for good while, now. She has been extremely helpful with filling out my application for a home improvement loan. She s always pleasant and very knowledgeable.Judy

Leandra Smith has been wonderful to work with and is very professional and timely. We really appreciated her work on our loans and look forward to building our finances with Sooper!

Leandra was kind, courteous and made it easy for me to understand my options on securing a car loan. I am very happy with the terms of the loan and how quickly she got it done.

Leander was so helpful. She helped throw both my car loans and also checking if I qualify for a personal loan. She approved me for a credit card as well. Definitely the best branch experience I have ever had while dealing with any bank or credit union.

Danielle is amazing! SCU is lucky you have such an asset as she is! Shes always came through for us from car loans to refinancing! Thanks for doing what you do so well Danielle your customer service is out of this world!