Sunglass Hut in Lake County

Friendly, knowledgeable staff members.

Incredible people and excellent clientele experience! I came in to exchange a pair of polarized sunglasses that I unfortunately can’t use for my work. One of their employees had actually clocked out for the day and still assisted me in finding a new pair! As I was browsing they informed me that the pair I bought from another store were lightly scratched, most likely from them unpacking it as they have seen scratched pairs from other returns. I didn’t even notice!! They did not hesitate to do the return as they were well aware I was not at fault. Will definitely continue doing business with this location!

My family has bought close to a dozen pairs of RayBan sunglasses from Sunglass Hut. At 1 year and 9 months, I had a manufacturers defect issue and first went to your Woodfield Mall location, in Schaumburg, IL on 6/1/22. The manger and staff at that location were, while not rude, completely unhelpful and unwilling to try to find a customer service based solution to my complaint. I left extremely frustrated and announced to an entire store of potential customers that they should not buy from SGH and should go next door to Nordstroms where real customer service is practiced. I then went to your Deer Park, IL store that same day based on a recommendation from my wife and had the opposite experience. The two gentlemen at that location went above and beyond to find a Customer Service based solution to my complaint, did on-line research, and called their Store Manager, who made an exception and gave me store credit for my nearly perfect condition RayBan sun glasses that had a defect.

Great variety of brands and style. The assistants in the store were very pleasant, personable and super helpful. I didn’t feel directed to buy and they were honest in their opinion - that I like. Would recommend the Deer Park store and I will return there for sure

Mary gave phenomenal assistance in the store! The service was personable, helpful and consistent through our entire shopping experience. Sunglass Hut, you’ve got a great employee at this location. She deserves a raise!

Great service and theyre always happy to help.

Love this store. Great selection. Awesome knowledgeable staff. Went in there with my son to buy a pair of sunglasses for his birthday. The staff was so personable and nice. Will be back soon !

The manager and employees of the Deer Park IL store are phenomenal. I highly recommend this Sun Glass Hut location !!!

Ive shopped at Sunglasses Hut many times for my wife. The salesperson, Michalina, in Deer Park, was the best, most helpful associate that Ive ever had. She noticed a small scratch on a lens on the glasses I was going to buy. She said she would order a new pair and they arrived only 2 days later. Great service! Give her a raise!

My husband I were both looking for sunglasses for an upcoming trip. All three of the employees were wonderful in helping us find the perfect pair!! And they were a lot of fun!! Great experience.

Awesome service from the team at SGH Deer Park! Thank you!

Nature.

I stopped in because I had just recently scratched a pair of my favorite sunglasses. Unfortunately the pair that I had was not available in the store although the helpful associate get it ordered up and she said I’ll have it by early next week. I also picked up another pair similar to what I had but with a different lens color which I really like. Great experience, fast and friendly service.

Adrian at Sunglass Hut has fantastic customer service! Very attentive and knowledgeable! Went above snd beyond with a small repair!

I have been searching for replacement Ray-Ban’s and walked into this store. The staff was both friendly and knowledgeable and explained the different options available. I made my purchase and she even fitted them perfectly.

Loved my time at this location! The customer service was spot on. During COVID it’s really hard to wear a mask and sunglasses and see what you look like. The employees help you out so much. Found my perfect pair and had an easy return/exchange process. Forgot who helped me but it was a man with an accent who was great :thank you!

Showed up because we had a screw come out of a pair of Ray band. They fixed it right away and was in and out within 15 minutes.

I was at this location on 1/1/20 and I had the best experience. Elana went above and beyond to try to help me find the exact pair of sunglasses. They didnt have the exact pair that I needed in store so Elana spent good 20 minutes with me trying to find it online and in other nearby stores. Definitely recommend stopping by this store if you are in need of sunglasses. Elana will definitely take care of you. Thank you, Elana for all your help and for being so patient! :)

Walked in and they were able to fix my sunglasses for free with no issue at all. Thank you!

This is hands down the worst Sunglasses Hut I have been to in the US. Staff are blatantly rude and don’t try to help in any way. Every other store I have been to is over the top with trying to help. Not the stuck up minimum wage employees in this place.We literally found a pair of sunglasses to buy and chose to walkout given how rude the employees were. This happened on 6/29 I hope you fire her

I received a pair of sunglasses from my wife as a gift. My wife accidentally purchased them in the small size. Tried to swap them for the standard size but they couldn’t do it. Returned them and ordered them online. You can customize and get whatever you want online without going into the store. How they were incapable of ordering the glasses in the standard size is disappointing. I didn’t expect to swap them out and get the exact sunglasses at that moment. But if they can’t order what you can get online, what’s the point?

Really nice a helpful staff. Excellent return policy. Nice selection.