Tru by Hilton Warsaw in Kosciusko County

Whoever says beds are comfy is lying. Booking app stated checkout was at noon but hotel says 11 so we asked for late checkout, someone still walked at 11:15 when wife was in a session. Still waiting for the day that hotels actually buy comfortable beds, holiday inn next door did have decent beds so maybe book there if looking for comfort. One plus was tv had channels that actually said what show was currently on and not just channel number.

Really nice new hotel with clean room, bright interior, good breakfast and fitness room and the staff was very nice and helpful. Possibly the best hotel staff we have met in a long time!

Building at first glance looks super clean and well kept. Majority of employees were very nice, helpful and informative. Food every morning was great and efficient. We only stayed there a few days so far out of our week stay while traveling back and forth to the Pediatrics Intensive Care Unit in Forte Wayne to be with my 2 month old son that had caught an infectious respiratory infection known as RSV. I had called down asking if I could possibly get some of their cleaning supplies to clean our room so I wasnt subjecting my 2 month old freshly out of ICU to anymore new germs and kept Hilton employees safe. The manager denied me the sprays so I accommodated by asking if I could just have a rag sprayed with cleaner, was still denied. I tried to be understanding that there were probably policies so I left it alone. Not even 10 minutes later I am looking for new clothes for both of my boys and I find a mound of red ANTS crawling over my kids stuff. Again I called down stairs asking for assistance and they were able to get me ant killer and A RAG WITH CLEANER SPRAYED ON IT. I am not understanding this decision. Because I have found ants all of sudden I am able to get the rag to clean the area to get rid of the ants but I could NOT get a rag of cleaner to clean MY OWN ROOM to keep my son and Hilton employees safe from infection. I did not have to say anything to them in the first place and just left the room contaminated. I am very upset with this and hope it changes for future stays.

5 stars all around! The staff was so friendly, the rooms were clean (no bedbugs, I work for a pest control company so I ALWAYS look), breakfast was delicious, and they have a pool table! I grew up in Pierceton and came to Warsaw to visit family. Growing up, there was never a "nice" hotel to stay in, so I was happy to see they built this. I HIGHLY recommend Tru, you wont be disappointed!

Friendly staff. Nice new place. If youre looking for a place in the area, this is a great place to choose.If you like my reviews click the little thumbs up, like!

nice spot.. tv sucks..remote doesnt work properly , ongoing problem the desk lady knew about!.and no microwave in the room...!?? no coffe pot either....smokers....if its raining, you be gettin wet.

Good value for what it is. Modern approach to whimsical decoration.

Very clean and new hotel. I like the soap dispensers that are mounted to the wall. Floors or tile so its nice and clean and dust free.

A very surprising pleasant experience. I would stay again for sure. Rooms are clean, breakfast was hot and good. Staff was pleasant.

This place is great. Beautiful lobby and breakfast with pancakes, hot oatmeal and more.

Lovely hotel. Staff were very friendly, clean rooms, comfy beds, and a good (not amazing but good!breakfast variety. Highly recommended.

Budget, but more modern Hilton property. Small rooms by design but not an issue if you are a single person travelling lightly. Overall good experience. Comes with large TV, mini fridge, and alarm clock. Small walk-in shower. They provide soap, shampoo, and conditioner in easy to squeeze containers in the shower.As of this review the hotel is in the wrong location on Google Maps. It is right next to the Holiday Inn.

Nice Hotel, new and modern rooms. Big TV, comfy bed, plenty of parking.

Check in to check out and everything in between was above par. The hotel was very clean.Joanie and, I believe, Angie were so thoughtful to my children. My daughter fell and Joanie checked on her and even gave her M&M’s. My son left his most special stuffed animal behind. I called to check and Angie was so kind stating that Otter was safe and keeping them company. If ever I’m in Warsaw again, I won’t think about staying elsewhere.

Hotel looked very new and great furnishings. The front desk lady (Julie?was friendly at check in. Room was modern and great for the price. Beds were comfy. I liked the white boards by the elevators to let guests know what’s going on locally. The breakfast had great options and the convenience of the snacks/drinks for purchase was great.I would say the downfalls were the lack of seating outside, and no pool. My room was great except for the floors seemed to be dirty, laminate it seemed and as I walked without socks on my feet got dirty. Kept having to wipe my feet off. And the bathroom shower was clearly not cleaned after the last guest because there was a clump of black hair on the drain and hair across the shower wall. Front desk (Julie?was the only employee on and I kind of got some push back at first as to cleaning it, but she came almost right up despite being the only employee and sprayed it down and cleaned the hair out. She even said it was gross. I took pictures for proof.

Can’t attest to anything but the service Bc the lady at the front desk gave away our room within an hour of us booking online and was very rude about it. She even acknowledged she saw our reservation and ignored it. How rude. Ended up staying at a different Tru in Fort Wayne and found out another family had the same issue with the one in Warsaw. Embarrassing for Hilton. She deserves to be fired

Quiet and nice rooms. Friendly service

Nice, clean, new place. Staff was friendly and the service was good. Only complaint that I have was waiting in line to check in because they were so busy. They have white boards near the elevators with popular places to eat / drink and local events posted which was also nice. No outside seating at all, which was unfortunate on a beautiful night but other than that, this was a great, inexpensive stay!

I was very satisfied. Clean room, quiet hotel with quick access to amenities.

Found bed bug. The manager doesn’t really have great customer service skills to be honest. If you want to run a tight ship that’s fine but the attitude from the first time we called to the voicemail she left after we made them aware about the bed bug she thinks we are in it for compensation according to her voicemail which is apparently a horrible assumption to make about a customer. Yeah we may have been switched to another room but that doesn’t justify her assumption.

The wifi here is super slow and they want you to pay extra to use it. There are no drawers to put your clothes in, no closet, just a tiny rod to put your clothes on and they charged my card an extra $100 for what I dont know yet. No pool, just a pool table.

We had a great stay, super clean and friendly front desk team. The Tru’s are so fun with their colors and decor. We’ll stay again!

Horrible place.Late night front desk attendant is beyond rude... He is very impersonal, he refused to let me play pool in the lobby after 10pm????....no microwave in room, they have no amenities, every person with a Hilton last name should be embarrassed and ashamed of this establishment and the people that they hire are so rude to the customers and we are the reason he has a job.Horrible placeDisgusting customer serviceAnd the night shift front and desk dude is so rudeGO TO ANY OTHER HOTEL IN AREA

Awesome place to stay. The employees were super friendly. And the room was very clean.

This hotel is very nice. I will definitely be looking for another Tru on my next trip. Theyre a modern hotel.

Great hotel! First time here as I usually stay at the Hampton Inn. Clean, quiet, good breakfast setup and friendly staff. Well done!

When I walked in, it was shift change according to the two women at counter, the replacement had to sign into computer took a minute. The problem was they were sitting on the counter chit chatting when i arrived, while this could have already been done.

New hotel, low $, low service and amenities. Be careful you get what you pay for, if youre looking for a microwave or coffee maker in your room try the Windham, and dont plan on watching tv, especially in bad weather.

I wish I would have took pictures but I didnt. The hotel is brand new very modern decor from top to bottom. It was very comfortable beds and pillows. The continental breakfast was good, the lobby area had very modern decor and there are USB charging ports and power available throughout the hotel and the room. It was only $94! I would stay here again anytime over all the other hotels Ive been to in the area.

Amazing hotel. Very clean, updated, and very nice staff. Fantastic breakfast as well!

Though the hotel was new. It was really hard to belive the service I got at this location was far below any other hilton location I have been to.I shayed there for 3 nights and not one time did anyone come to fix the linens or replace the towel clean the restroom.Digital Key worked once in a while. Had to walk down to pick a card key.I dont think I would stay here again unless they assume that these issues are addressed.

The staff treated as real good nothing pool table in the lobby the stay there was real relaxed the rooms were great

Very nice, modern, and new accommodations. The room was super clean, the bed was comfortable, and the bathroom was very up to date and clean as well.

Super refreshing, clean and fun place to stay with a cool pool table and best breakfast bar Ive had at a hotel. Loved my stay!

Hotel opened in January so its fresh, clean and new. The decor is pleasant, even cool. I like the local suggestions that were posted near the elevators. The elevators are clean and large. People were respectful of space (due to Covid). Wipes and hand sanitizer were in various places. It is a little awkward to get into and out of the parking area because of the various frontage roads, but its not a deal breaker.Be aware that rooms are NOT automatically cleaned or made up. There is a sticker on the bathroom mirror that says you need to request housekeeping. We were gone all day and came back to a room that was not made up and it wasnt a pleasant surprise. We called for fresh towels and they were brought up right away. It seems if this is a new trend, the information should be posted in a more obvious location. Mentioning it when a person is checking in would be nice, in fact. (Sticker photos are attached).We went to breakfast at 8 am. Stated hours are 6 to 9 am. There was one bagel, one hard boiled egg, and completely empty scrambled egg and sausage. The person at the desk didnt move or say anything. I finally asked if there would be more food. The desk person went into another room and eventually came out with some scrambled eggs (which were pulverized into extremely small pieces for some reason). Then she went away again for many more minutes and came back with the sausage. Only then did she bring out more bagels. The front desk person was also trying to help people who wanted to check out or needed other things. It wasnt ideal. It was free, though. Later when we were leaving there was no one at the desk, so I left our key cards and walked out.The lobby has a lot of seating areas, a pool table and TV. Snacks and junk food are available for purchase. 24 hour tea and coffee are there, too -- but when I tried to get coffee in the morning it was empty.There are many fast food and other restaurants in the area plus several large big box stores. It is a convenient location for getting to other towns in the area.Even with the downsides (housekeeping only on demand and breakfast not being stockedI mentioned, Im still giving a 4 star review because the bed was very comfortable, the hotel was very quiet and clean, and the AC worked great. I liked the soap dispensers in the bathroom, too. Another positive is the vinyl floors in the room; easier to keep clean than carpet.

The customer service was impeccable. They really go out of there way to make sure your stay with them will be excellent. Aside customer service. The microwave should be in the room. With a taller fridge, especially for customers staying longer then a week. 🤷🏾‍♂️👍🏾👑💯

We were looking for a reasonably priced hotel during our trip to Milwaukee. We selected Tru because of how it looked and its nightly rate. The amenities in the bathroom were unique and I loved the shower. Breakfast was great, especially enjoyed making the pancakes. Only thing we missed was having coffee in the room, but that probably was due to the pandemic and new standards.

This was a WONDERFUL experience!!Everyone was soooooooo friendly!!!I was so modern and fun!! The breakfast was wonderful!!! We will definitely return if we come back to this area!!!!❤❤❤❤

Nice new concept in a hotel the rooms are nice and modern, they have a good lobby and the coffee is fresh and hot.

Good hotel. Only two complaints and they are minimal.First. The floor in the room wasnt carpet. Minor I know.Second. They had a hot breakfast but it was limited to bagels and pancakes. I dont know how much control they had with this. Most hotels only started doing breakfast again. So still minor. They did have coffee, juice, milk, cereal, chilled boiled eggs, and yogurt. So an okay breakfast over all.Apart from that. Good hotel and friendly service.

Staff knows nothing and will do nothing! Barefoot boy in T shirt shorts front desk unable to explain where is the missing condiment 6:20 am. Waffles no syrup, nothing nice... DONT STAY HERE!!! ROOMS FILTHY

So far its been amazing, most of the staff seem very nice and welcoming. Rooms are extremely clean and bathrooms are of very nice size. The decor is very different then any other hotel Ive ever been in. Its nice, but alittle odd at times. Just not my style really..

We do road trips a lot and stay at random places. This place is super clean, efficiently run and the staff is super friendly. Special thanks to Sandy and Joan for their accommodation:Breakfast is also very good.

This was my first time staying at the hotel since its new. I was very well pleased with the rooms and the lobby. I stayed at the Holiday Inn and didnt like my room. It was dirty, so I left and went next door. My room here was pretty clean! There was a cleaning lady that has blonde hair and tattoos, and she was very friendly and accommodating, went out of her way to get us extra pillows and towels and gave us directions around town. The blonde front desk girl was very bubbly and delightful. The only reason I refuse to give this establishment 5 stars (or return againis due to the fact that a middle age woman (on some sort of scooter, with long dark hairapproached us about our dog, (who is a service dog might I addand complained about our dog being on the property out back using the restroom, even though we were cleaning up after him, and we actually had him sleep in the car because we were unsure of the policy. She told us we could not have our dog on the property, and asked us to leave, even though we unfortunately had already paid for that day/night. We were denied a refund. Up until that experience, we did have a good stay the days prior. Everyone else was super friendly and helpful!

I was staying here the other day, and let me tell you. It is the worst hotel I’ve ever stayed at. The front desk lady wasn’t sure how to check me out and had to ask her manager and the manager barely even knew what she was doing it seemed like. Maybe the manager and the front desk lady that checked me out need more training. I did have a good experience checking in, I believe her name was Lexi, she was super sweet and made sure I was well taken care of. I won’t be staying here again until they get better management, I’ve been told by multiple coworkers that have stayed here that they have had nothing but problems with the manager there. I guess people will just hire any lazy person these days. Get BETTER MANAGEMENT!

Room was simply filthy, hairs in the bed, urine on the toilet seat, phone in room had no cable attached to wall. Filthy room during pandemic. Never again.Day 2 Update after first night: Stopped by front desk at 7am and asked for towels and turn down service, returned at 3pm to find nothing was done. I also second the others comments that the manager speaks to the employees like dogs. Nice, modern hotel with staff that needs further training for success.

Not sure why all the bad reviews. This place is as clean and efficiently run as any we have stayed in. Breakfast was fine and rooms are very clean. Great stay. Will stay again.

Very clean, which we expected for a new hotel. But we love the more modern style to the hotel and rooms. Comfortable beds, great smelling soap! Lol Only downfall we found, doors are so thin you can hear everything in the hallways! I mean, every single word that someone speaks as they walk by. Which means anyone out in the hall can hear what you say in your room also. 😔

The manager is a real piece of work; the remainder of the staff was very courteous and helpful. I will not be staying until they find someone new to manage that hotel. I witnessed her belittle a housekeeper right in front of me. Im sure that wasnt the first time she has done that.If I could rate the hotel itself I would give it 4 stars, I really enjoyed the rooms and the soaps were different, I liked those. But if I could rate the employees that I had interaction with I would. The two ladies in the morning, the breakfast and front desk were outstanding. They both made sure my breakfast was just right for me, they went out of their way to accommodate me and my special requests. I believe the names of the ladies were Joan and Jessica.The manager was very rude and I felt treated as if I was a kid. I would really like to stay here again, but not until you get a better manager.

Spend your money else where would not recommend. Place looks like a rats nest. Who ever the head boss lady needs to get out of there cause she treats her employees like dogs and belittles them in front of guest. Much rather got to a motel than this place.