Tunkhannock Auto Mart Service Center in Wyoming County

By far worst place to ever get a vehicle I’ve had my used 2015 Dodge Ram 2500 for about 3 months and have had nothing but issues my transmission shifts hard and everytime I take it to the dealer they tell me nothings wrong

Overall willingness to do the right thing for customers was stellar. The quick response when vehicle problems arose is unmatched. I’ve bought vehicles in several different states over my time and these fellas really came through top tier people

Wont work with you for bad or even iffy credit. Minimum credit score for them to even look at you... Prices are high and trade in value from them stinks..

Eddie is a great guy would recommend seeing him in looking for a new or used vehicle

Amazing staff, service department is top notch, and salesmen are terrific at what they do.

First time purchasing a used truck from them Oct 21. I bought a 17 Ram 2500. My salesman was Eddie.He is a great guy to deal with. I had an issue after purchasing the truck with my heater and they went above and beyond to get it fixed.Eddie is that guy who still helps you after you have purchased a vehicle

20 year customer, wouldnt buy anything from them ever again. Dishonest company, anywhere else would treat you better.

Sales is fantastic but when it come to service you can’t get a hold of them and if you do they never keep you in the loop with what is happening with your vehicle have had 2 vehicles here same results would not recommend service here

If I could less than one star I would. Long wait times even with an appointment. Waited over three and a half hours to have my check engine light diagnosed then they told me they HAD TO PUT GAS IN IT TO RUN THE VERIFICATION. They didnt ask me they just did it then charged me. After complaining about it they waived the $20 then when I get it the car it has THREE QUARTERS OF A TANK in it (at over three dollars a gallon 20 bucks will not get you that much). They tried to rip me off. I will not return even though they are close to home. Do yourself a favor and go somewhere else for service.

I purchased a pre owned Jeep Wrangler from Tunkhannock Auto Mart in May 2021.I have purchased 4 vehicles at Tunkhannock Auto Mart.Two new and two pre-owned.The charge for the used Wrangler was over $28,000 and that was full retail.My reason for writing this review is I find that customer care and customer service has declined at Tunkhannock Auto Mart."Since I first posted this review the owner of the dealership has contacted me and asked what he could do to remedy the situation.We talked and worked out the issues on both ends and now I am satisfied we had the conversation.That is the Tunkhannock Auto Mart I remember.It demonstrates genuine care for the customer from the owner.There is light at the end of the tunnel!When looking over the Wrangler before purchase I found a sizable area on the tailgate that was rusted to bare metal.It should have been repaired before the vehicle was put on the sales lot.The rust area was about 1 inch wide and 3 inches long and the metal was rusted and completely exposed with no primer or paint. It was ugly.When I asked about them repairing it they gave me a take it or leave it response.I have since paid a body shop $250.00 to repair the area.The plastic rear window for the convertible top was almost impossible to see through.Tunkhannock’s response about the window was you could purchase a new one for about 300.00. Another take it or leave it response.The rear window zipper would not operate and that indicated the window was not removed to clean the cargo area.The zipper required a sizeable amount of time at home to get the zipper to work.The Wrangler was not cleaned and detailed to a lot ready condition.The Wrangler was dirty under the hood, had stains on the passenger front seat, dirty in the cargo area and water in the jack storage compartment that made the jack and tools rusty. See attached pictures The jack is stored under a bin under the cargo area floor. That bin was filthy and was never touched. This was discovered after purchase.The outside was clean.At home I discovered the parking brake would not hold vehicle when pulled all the wayWhen it was time to pay for the vehicle I was informed that Tunkhannock would not accept my personal check for payment. I was not financing and paying cash.Tunkhannock accepted my check in January of 2018 when I purchased a new Jeep.I was not informed in advance that my check would not be accepted.Apparently that is now company policy for who knows why!Tunkhannock wanted me to drive to Dalton and get cashiers check.That I was not going to do.They decided to accept my check or I was going to end the purchase.When ready to leave after purchase I asked for the second key and fob and was informed that were was no second key.Tunkhannock wanted to charge me $235.00 for a second key for a vehicle I just paid over $28,000 for. Great customer care, NOT!Vehicles come with two keys and fobs. Another take it or leave it response.The sales representative has since contacted the original owner and sent me the second key a month later. He has been attentive and is respectable.The problem was not with the sales representative.He was caught in the middle and taking direction from management.He has been excellent to interact with but limited in what he can do because of dealership attitude. He gets 5***** stars.There were more negative items to the purchase but this explains some of it.I contacted management by mail and email and have not received a return reply.Company policy and attitude toward the customer is what is at fault.Genuine customer care has declined at this dealership.

Buyer be very careful when purchasing a new or used vehicle at this dealership.Read all the documents before you sign them. Do not assume honesty, ask questions.Do not sign until you are satisfied. Look for the over 350.00 dollar excessive document charge that is added to your purchase price on the invoice. There are other up charges also on the invoice besides the title and license fees. Pennsylvania State law requires them to charge all customers the same document charge so that makes the fee none negotiable. Pennsylvania does not tell the dealership what to charge.Average document fees for automobile purchase in PA. are about $125.00 across the State. Make them reduce the price of the vehicle for the document fee amount they charge. The purchase price for the vehicle is negotiable and can be reduced. The document fee is pure profit for the dealership. Buyer receives nothing for the added charges on the invoice. If the new or used car has a Sirius XM radio in it, Watch out! The dealership will supply your contact information to Sirius XM radio and the dealer is supposed to ask you in advance if supplying that information to Sirius is OK. Tunkhannock does not ask and slides that one past the customer. The free subscription on a new or used vehicle is a scam. It is a reason for Sirius to get you to sign on for the monthly fee. Complaints about Sirius business practices are in the thousands. Supply as little personal contact information as possible to the dealership. The dealership will keep calling or emailing you for you to do this or that and pretend to want to assist you in accessories, parts and service. They want you to create a dealership wallet and all that does is give them more information about you and the miles you drive.All the dealership wants is your money. Service and parts are expensive at this dealership for everything. Customer gets a shop supply service charge added on with an oil change.If buying a used vehicle be sure to check it over completely before you purchase it and ask for the Carfax report. Check for user manuals and extra keys and equipment that originally came with the unit before you sign the paperwork. Do all this before you take delivery of the new or used vehicle. Mistakes and overlooks are done on purpose and is the policy at this dealership. It’s your money and they want it regardless how they get it.

Went in for recall work and to have them look at an issue. Checked out and then was told what the issue was, price and given a $105 diagnostic fee. Never was told there would be a diagnostic fee. Any other place wouldve looked at the vehicle and priced it without a fee for driving the vehicle. They couldnt even find the extended warranty I bought until after I complained about the high diagnostic fee.

Second jeep I have purchased from Tunkhannock auto mart ,Eddie was great to deal with very honest and prompt, they went above and beyond to find the exact jeep I wanted, very easy to work with great customer service! Will definitely be back amd highly recommend Eddie ,thanks again

I visited 3 times in the past year but never felt like there was much willingness to really get to a deal or fit our budget needs. I heard people who definitely got pretty good deals, but we werent ever close. Take it or leave it is not negotiation. We finally have purchased the CR-V we wanted but would have preferred to buy local.

Update: Changed to 4 stars. After I left my 2 star review, Joe responded that he could order a front plate bracket via Amazon and send it to me, which I agreed to. The overall experience with this dealership was good, and I would have given a 5 star review if my emails and texts regarding the plate frame would have been answered more timely. Not receiving a timely response made me feel as if I was being ignored. I would go back to this dealership again...but wont ask for a front plate bracket...LOL.Initial contact and sale went okay. I traveled 92 miles one way for my car. Joe was our salesman and the virtual experience prior to arriving at the dealership and the pickup of my car went fine. BUT, my car did not come with a front license plate bracket and we were promised this would be sent to us (NYS requires a front plate). This was back on 12/19/2020 and I still have not received it. I keep getting "I will check the status". I realize it is just a $25 dollar part, but they promised and once I drove off the lot seem to just not care.I of course had already filled out their survey giving them great reviews. Wish I had waited now so that the survey would have been more accurate.

The initial contact was fine (which is why ibrated then 2 stars, not 1but once I travelled (quite a distancethere to look at a specific vehicle, it went down hill from there. The original offer on my trade was insulting (theres no other way to put it)...the second offer wasnt much better, and certainly didnt seal the deal. After leaving, the sales person reached out indicating an interest to sell the vehicle, but there was no further negotiation, and despite saying he would get back to me, he never did (twice). Disappointing. However, it worked out in my best interest anyway, found a better deal with a reasonable trade offer (thousands more), and a better equipped Jeep than what they had on their lot. I would not recommend this dealer, at all.

I have bought a few cars off of Joe Dafcik and absolutely enjoy the experience. Joe never pressures me and takes time to answer any questions I may have. Joe is a great salesman!! He is also very knowledgeable when it comes to the automobiles he is selling. I would highly recommend buying a vehicle from him!!

Should had left this a couple years ago. Bought a Jeep Wrangler from Joe. Something wasn’t right with the lifetime warranty I had bought 2 years later. I frustratingly reached out to Joe. He and Kevin totally worked it out for me. 2 years later still getting help from these guys. Not many dealerships out there that would do that. Trip out there is worth every penny.

Thanks so much to Joe Dafcik. On Monday of this week, we leased our 2nd Jeep from Joe Dafcik. This experience was even better than our first experience. Joe is the most likable, caring, and straightforward car salesman we ever had the pleasure of dealing with. From the beginning he made us aware of our choices of vehicles, along with our payment plan and answered all of our questions, as well as addressing all of our concerns. He treated us with respect, and we very much look forward to dealing with him in the future. Paul and Irene Buholski

Joe Dafcik is a great sales associate. He is kind, fair and honest. He will work with you to find the right vehicle and price for you. This is my 3rd time buying from him. Highly recommend stopping by. Their Service is great too!

Beware of buying from the dealership. They sold me a truck with a rotted frame brought it back told me they were going to do something about it , and told me it never should have got through their inspection. they gave me a run around four months till the inspection ran out on the truck. The truck sat for two months while Im making payments on it because it wouldnt pass inspection with no help from the dealership. had to go out and pay to have it fixed myself worst experience ever any car dealership. Wish I can give them zero Stars. Manager of the place is a total weasel. They are very nice to you when theyre taking your money but if you have a problem dont expect them to do anything about it.

We recently bought a new truck from Eddie, and it was the most painless experience we’ve had buying a vehicle. He was extremely helpful and straightforward, something you rarely see when buying a vehicle. We were visiting from out of town and were only in for the weekend. He stayed late until after 8pm on a holiday Friday to make sure we were all set, and also made sure service was able to squeeze us in the following morning for the extra key we were having made.I highly highly recommend you stop at Tunkhannock Auto when looking for your next vehicle.

We were extremely happy with our purchase of a Jeep Laredo. Scottie B helped us as we searched through all the different Jeeps till we found the best one. It has all the features that I wanted and I thank Scott for that!! Hes a great salesman!

I worked with Joe D to find my perfect car. We had been looking online to find exactly what I wanted and even visited other dealerships but none seemed “just right” or trustworthy. I came across an all black Dodge Journey online and we drove over an hour to come look. Joe was really easy to work and talk with. He made us feel comfortable, and not pressured at all. Overall we were very happy with the atmosphere of the dealership and the selection that was there! We will be back in the future, as well as recommend to others looking for a new dodge or Jeep!

I recently bought a used Nissan Juke from Tunkhannock Auto Mart, Joe Dafcik was my salesman. He was GREAT to work with, helped me with everything that I needed! I would HIGHLY recommend him if you are looking to buy a new or used car! Thanks again Joe!!! The dealership is great, the service department is great as well!!! Everyone there is SO VERY NICE!!! Thanks for making my purchase go so smoothly!!!Shelly Jones 😀😀😀

This easy sale started with the Value your Trade over the Internet, and within five minutes after submitting the information, the telephone rings. Mr. Eddie called to check on my preference and he offered any assistance necessary. The quality and respect expected as a customer, is becoming a dream of the past. Eddie is the epitome of tradition that shows concern and interest in what he can accomplish. He is straight forward and down to the point as to the parameters of the deal, fast and highly proficient in clarifying all the options available. After the basic review of my used vehicle they offered me more than the Cash value on the Trade in. Eddie listens to what the customer requests and makes you feel very comfortable. The Tunkhannock AutoMart office is a great group of people, each with their own strengths. Gary the Finance officer is very adept at getting the best rate available and executing all the documents at lighting speed. This was a win - win situation and I am very grateful for the pleasant experience.

I had a great experience. My family and business have been going through Eddie for a while now and I 100% know why. I asked for specifics and he delivered EXACTLY what I wanted. If you are looking for a personalized experience and ease of buying a new car, especially after something traumatic, like wrecking your previous new car, this is where you go. I would recommend Tunk-Auto Mart to everyone and definitely ask for Eddie!I also was very pleased with how fast we got everything done. Eddie was with a customer when I came into sign and Jeremy had everything ready to go for me. They make a GREAT team!!

Travis was excellent he showed me every truck I ask to see, gave me great advice and the best price possible for the truck I wanted. They even beat other dealers for the same or similar truck by 100-200 dollars a month. He is even picking my truck up at my work to have some last minute add one I requested and dropping it back off. What more could you ask a salesman to do... thanks Travis

Great service and salesmanship from Eddie! Helped us purchase a preowned vehicle and gave us a great price for our trade in. Eddie walked us through the paperwork easily, secured financing quickly, and made the whole purchasing process bearable. Tons of paperwork that was gone through efficiently. Always there when we need to ask questions or help after the purchase. We were ready!

I took my 2016 Jeep Renegade in for service. Extremely friendly and helpful staff. Resolved my issue and kept me updated on the progress. My only complaint was that the waiting area was a bit cramped and uncomfortable. Other than that, the service was great and they got me in and out timely. I used the chat on the website to contact them for an appointment which was great. Got a call to schedule the appointment quickly. Got the appointment of my choice within a few days of calling which is much better than Eartley Motorworld who said I had to wait over 3 weeks for an appointment. Thank you everyone at Tunkhannok Jeep!

Just bought a Ford Focus for our son today. First saw the vehicle on the website and emailed the salesperson who immediately got back to me . The whole experience was so smooth . We picked it up this morning and was in and out within a half hour. Would definitely purchase again. Thanks to Bob the salesman, and Matt the Store Manager. Very professional and awesome transaction. Repeat customer for sure!!

Joel Murray and everyone at Tunkhannock Auto Mart was excellent to deal with. Joel stayed late and worked with us so we wouldnt have to make a second trip to the dealership to pick up our new car. This is the third vehicle, and definitely not the last, that I purchased from this dealer. They are first class, first rate!

Tunkhannock Auto Mart is an excellent dealership with a nice selection of vehicles to view and explore. Our sales rep Ryan Karnopp was extremely well versed. We were interested in a Jeep Cherokee, Ryan went above and beyond to help us find the vehicle we wanted. When it came to helping us with the financing, he explained all of our options and worked with us and his manager to arrive at a price that was more than fair. In our opinion Tunkhannock Auto Mart and Ryan are 5 star.

First time car purchase. Was nervous and read horror stories online. The deal on the car was unbelievable. Eddie was upfront, honest, helpful, gave great advice and was low pressure. He was super flexible and patient while I considered different options until I was very satisfied with my final decision. He was also incredibly organized and swift with the paperwork. I couldnt have felt more confident nor had a better experience. Couldnt recommend this place more highly.

I was hesitant, I have always gone to NY for all my cars; never again, I will be a continued customer to Tunkhannock Auto Mart. My salesman’s name was Eddie and he has great customer service skills and was very knowledgeable about the Jeep I bought. I was very surprised with the trade in value that was given to me. Wasn’t like most pushy salesman – I got what I wanted. The financing was quick and my interest rate and payments are way less than my previous loan. When you’re ready call Eddie!!! 😊

Eddie and the whole team at Tunkhannock Auto Mart went above and beyond my expectations. Told Eddie what vehicle the wife and I were interested in and what time we would be there. When we pulled in he had the Jeep out front and running ready to go. Through the whole process Eddie didnt try to sugar coat nothing and was very honest about everything. Not to mention Eddie and the finance department stayed passed closing to get us in our new Jeep that night. I would highly recommend Eddie and the whole team at Tunkhannock Auto Mart.

I dont often purchase new vehicles, but decided to take a look at the 2016 models. I was a little apprehensive about negotiating with a dealer, but after meeting Eddie my fears were put aside. Eddie made my car buying experience stress free. He is very knowledgeable and professional. Not once did I feel like I was being pressured. Eddie explained every aspect of the sale to me ensuring that every possible discount was applied and in the end gave me the best price for a 2016 Charger. The day I picked up the car was just as enjoyable. Eddie had the car ready with a full tank of gas with all the paperwork complete ready for me to sign. He took care of the tag transfer, registration, and insurance. On the day of delivery, I literally just walked into the Tunkhannock Auto Mart gave Eddie the keys to my old car, signed some paperwork and drove away in a new Charger. This is how car buying is supposed to work. I highly recommend Eddie and Tunkhannock Auto Mart.

We were looking for a very particular car which is hard to find in stock, and it was listed by Tunkhannock Auto Mart. It is almost a 3-hour drive one way from our house, so we wanted to visit the dealer only once. Travis did a great job answering tons of our questions in a week long correspondence over email, preparing the deal and showing us the car features. As a result, purchase went smoothly, and we are happy with our new car.

Jeremy and Gary did a fantastic job with my purchase. They made the purchasing process smooth and without issue even though I was completing the deal from Vermont. I got a fair price, amazing financing, and the exact vehicle I wanted. I would not hesitate to buy from them again.

I purchased 3 new vehicles over the years from Tunkhannock Auto Mart. My family has purchased several more new vehicles. Everyone of us has been driven away by the service department. The sales are great - the service stinks. I have never had a good experience with service. I scheduled my truck for service a week in advance. I took it in at 7:30 am. They asked what time I would like it back. I said 3 pm would be great. I called at 2:30 to see how it was going. I was told I they didnt have time to get it in today. When I went to pick it up I was asked if I would like to reschedule it. I said why schedule it if your not going to work on it. Apparently my time, gas, and trouble to get rides back and forth are of no concern to the service department.Sean Steele has always treated me fair and Im sorry to tell him this will be the last Dodge in my family.I hope this is helpful to anyone looking to purchase from Tunkhannock Auto Mart.I was contacted by Tunkhannock Auto Mart shortly after this review. The service department did their best to make repairs to my vehicle. They had the vehicle for 4 weeks waiting for parts, but they gave me a loaner vehicle during that time frame. I had my vehicle back once again after the month they had it. It continues to have the same problems, but I am happy with everyone I had dealings with at the dealership.

My Girlfriend and I wanted to buy our first new car together, we went to the Auto Mart to look at there inventory. Jeremy assisted us from start to finish and was absolutely amazing. He was more then helpful with every question we had, since we knew nothing about the process, and we couldnt be more grateful. I will definitely be recommending any and everyone that is looking to buy a car to Jeremy and the rest of the sales staff at Tunkhannock Auto Mart. My girlfriend and I will be doing much more business with them in the future!

We had a wonderful experience and highly recommend both Tunkhannock Auto Mart and our sales guy Ed to anyone looking to purchase a vehicle. Ed was knowledgeable, enthusiastic and great at his job. We keep going back to him because he makes buying a new car easy. He really cares about his customers and takes pride in his job.

I would like to thank Tunkhannock Auto Mart, especially Sales Consultant Sean Steele, for making my car buying experience the best possible not only for myself but also my family and friends. Purchasing a new vehicle is a big decision, but when you have the right dealership and sales consultant the process is completed with ease. I went to the dealership in means of purchasing a new vehicle and while there I viewed and test drove the vehicle. My sales consultant, Sean Steele, was very friendly, patient, and knowledgeable as he answered all of my questions. His professionalism and attention to detail were very much appreciated. Even two years later Sean still checks in to make sure everything is well. I would absolutely recommend anyone looking for a vehicle to buy from Tunkhannock Auto Mart.

When starting our search for a new car for my daughter, our first stop was Tunkhannock Auto Mart. We went to many other dealers over the next two weeks, looking for the perfect car and best deal. It was because of the kind, honest, friendly, and professional dealings with salesman, Jeremy, who found us exactly what my daughter wanted in a car, that we ended our search with a new Jeep Compass from Tunkhannock Auto Mart. His service went above and beyond and everyone involved in the purchase met all of our expectations. Cant say thank you enough to Jeremy and Tunkhannock Auto Mart. We will be back!!

My experience at Tunkhannock Auto Mart was by far the best I have at at a dealership. Eddie and Kevin both worked harder than any salesman Ive worked with to get me the financing I needed. I would Recommend anyone who needs to purchase a new vehicle go through them.

Have purchased ten cars from Tunkhannock Auto Mart since the early 90s. Always excellent service, the stereotypical car salesman stuff is non-existent. Always friendly, helpful, personable, fair. Have never been anything less than 100% satisfied. Matt Kerr is thorough, thoughtful, friendly, helpful, and accommodating. Service Department, top notch. Dave Senkow runs a tight ship. If youre looking for a Dodge, Chrysler, Ram or Jeep, you would do well to visit Tunkhannock Auto Mart.

I bought my 2014 Ram 2500 with the 6.7 diesel engine and a six speed manual transmission from Tunkhannock Auto Mart on August 8th 2014. My salesman was Matt Kerr , he was the the greatest. He was very informative and friendly. I was in a hurry and he made sure my sale went quickly and the truck was ready. The truck was delivered spotless and with a full tank of diesel. Then Matt went over every option with me. I would definitely recommend this dealership to anyone. The salesmen were very nice along with all the other employees , I never felt pressured and they answered any questions and took the time to make sure I understood. I will definitely be a return customer in the future and will tell all my friends and family about the great experience. Buying a new vehicle should be exciting and fun and this certainly was.I also want to add that I went to this specific dealership because I always heard good things about them. I was in contact with Matt all week before I went up to the dealership which is about 45 minutes from my house. I was working night shift that week and Matt took the time to answer all my emails promptly about the specific truck that they had that I wanted. Friday morning at 5AM when I got out of work I emailed Matt letting him know I would be there at about 230PM that same day. Well Matt called me at during my trip to the dealership at about 200PM to make sure I didnt need directions or anything. When I got there the truck was parked in front and Matt literately met me at the door , we went for a test drive and the rest was history. VERY , Very Happy with the overall experience and I cant wait to take my truck there for servicing just so I can say HI to everyone.

My experience at Tunkhannock Auto Mart was horrible. I was interested in purchasing a new Dodge dart, and went for an initial test drive. The vehicle was fantastic and I was planning on purchasing it, we talked over the price and payment plan,(which they would not consider negotiating the priceand I planned on coming back later in the week to confirm all the details, and conclude the purchase. I spoke with the representative during the week to confirm that I was coming back up, and still very interested in purchasing the vehicle. When I arrived, I was asked to wait for the representative handling my purchase. After waiting 45 minutes she tells me that they sold my vehicle 20 minutes ago. I expressed my dissatisfaction that they did not call me as soon as their was someone else purchasing the vehicle, since I just wasted an hour drive to Tunchannock. The representative told me that its my fault for not purchasing it the day I took it for a test drive, and that it is nobodys fault but mine that I did not get the vehicle. During the entire time I was talking with her, she was very rude, and unprofessional. Needless to say I will never consider a purchase from Tunkhannock Auto Mart again.

I live more than 2 hours away from Tunkhannock Auto Mart, but when I found they had a vehicle I was looking for with a rare combination of options, I decide to take a chance and make the drive up. They were honest and responsive and upfront on the phone and I ended up buying the vehicle. On my 2 visits salesman Kristian Lunger was helpful and professional throughout, as was the rest of the staff who pitched in where needed. There is also a commitment to follow-up after the sale.

We have gotten the last four of our vehicles from Tunkhannock auto mart and dealt with Joe Dafcik every time...... Wouldnt think of going anywhere else. I really feel you can trust them more than any other dealerships. Our vehicles have been great with no problems. They are really good about getting you in and out on the same day. We didnt have to make alot of trips back and forth. All the paper work and prep was done and we were on our way. The prices were the best around too. We did alot of homework before we bought our vehicles and they had the best deals and you can trust them. Joe is a awesome person to work with, would highly recommend this to anyone.