U.S. Bank Branch in Lee County

Dixon south staff very helpful!

This bank in general is absolutely horrific. No one helps you. They just send you to the wrong departments on the phone until it’s late enough the department you need is closed by the time you finally get through. Will absolutely go open up an account literally anywhere else. The sketchy guy on Craigslist claiming to be a personal loans officer would be more helpful than these guys are.Edit: To Kortnee, not in a million years. My dog gives me better financial assistance. Imagine if all of our workplaces were as worthless as this one

Overall Ive had good and bad experiences with Us Bank. However the Dixon IL branch, specifically Nicole (banker), have changed my experiences for the better. I received wonderful customer service from her. I feel respected and valued as a person when I go here or call, and theyve been incredibly helpful with any issue Ive had. I cant recommend this branch enough!

Great and friendly staff!

Went in to get a checking and savings account and everyone was very polite. They explained everything I needed to know and answered all my questions in detail. Couldnt be happier about my decision to go in!