Verizon Authorized Retailer – GoWireless in DeKalb County

My second phone purchased from this store. These guys got game. Kinda blown away by the professionalism of the staff.

Derrell M was super helpful. I came from Project Fi and had some issues with my 5A coming over. He was super patient and helped as much as he could getting everything brought over.

Excellent customer service - the store associate Michael helped immensely with a complex carrier transaction.

I walked into this store and 5 minutes later I left and went to another Verizon location to give them my business. I left because the sales representative at this location was curt, impersonal, and lacked basic customer service skills. I would highly recommend that he get some training to improve his service offer or seek another job where he does not need to interact face to face with customers.

Agent least interested in servicing. Messed up my account. I asked him to add a new line to my account. But he deactivated the existing line and assigned the same number to the new phone. I had visit Verizon store to fix it.

I have a prepaid service and I wanted to go into purchase a new phone. Now I understand that I must pay full price for the phone. I had not one but two associates tell me the this same thing in a span of 5 minutes as Im trying to look at the phones. The second one actually told me I should go look online or at Best Buy to find a better price. Wow. Very patronizing experience.

The sales agent was friendly and very helpful and shared some useful information on different plans and tools they have to help save on your phone bill.

Just the worst experience ever. I needed to pay a bill for my father who lives out of town. First the door was locked upon my arrival at 8:46pm.I let the store personnel know what I needed and provided the number. He stated because the account was a prepaid phone he could only accept cash. I immediately said since when because I had been to several locations and was never told that. I left initially because that didnt seem correct to me. But i turned around and said ok because of the dire situation.I gave the personnel the cash in hand which he didnt return the change in my hand. I made the comment to him asking if thats how he was returning my change. He mumbled some words. I stated ok.What happens next.... I paid $40 initially because I didnt the amount and the account was requesting a pin. He told me $40.75 and I handed him another $20.He tried to explain to me how to pay the bill thru my phone. I explained to him I would have done that instinctly but I dont have Verizon thats why I visit the stores.I then ask him if he was giving me my .25. He got frustrated or mad and started slamming stuff like was wrong for asking. He then throws a dollar bill back on the counter. I laughed and walk off saying have a great nite and home office would be called.Store personnel name: Eduardo STransaction date: 11/19/2018Transaction time: 7:47pmGo Wireless Buford Hwy ATL GA

Eddie, the Manager is an excellent customer service guy! He got my phone back on and running. He was so nice and professional and saved my day!! Thank you so much.

Both Nova, the store employee, and the store manager were excellent, patient and very knowledgeable / thorough. I would give them a 10/10 rating in all categories. They were also more than willing to help answer any questions I had about Verizon and to help me disconnect from my previous carrier. I would strongly recommend this location as well as these specific staff members. Thanks.

I truly appreciate the customer service here. Im happy about how the desire to make you satisfied. The manager is tops. Thanks for assistance today Daniel

Awesome store !Eddie was super helpful in switchng my old Samsung S5 to the new LG V30.Spent 2hrs there looking and he finally helped me make the big switch.Best service ever !

Best experience Ray was amazing ! Super efficient, honest and was able to help me with what I was looking for. Definetly will go n.a. k to,work with Ray again.

Excellent service, this location offers solutions to every single person that Ive seen coming in the store, I recommend it....

Buyer Beware..... Customer Service isTerrible & they wont take ownership of anything they have done or should be done..This location sells phones with false promotins referred to as "rewards" but they dont keep their end of the deal & blame the vendors... Shop at your own risk & read all the fine print they wont mention!!!!

Eddie was very helpful! He was able to explain things very clearly to help me set up my new phone.

Visited this location twice. Both times I got excellent service. There is a great, friendly staff at this location and they always do what is needed to make sure that you leave satisfied. I highly recommend this location for further assistance.

Eduardo (Eddie, Store Manager), went above and beyond to get me on the phone that matches my needs and day to day use and abuse, got me the best plan I can have with Verizon (based on his suggestions), and his service was superb during my visit, he helped me to get out of the poor Network and customer service of T-Mobile. Had my phone for over 8 months and still happy with the network, plan and service. I have the unlimited plan, 15Gb hotspot on phone and 15 Gb on myfi, insurance, protection plan and more. Thank you Eddie.

Eddie..the store manager is so helpful..always spends whatever time is needed to help. Everyone here is friendly and helpful. The team is really dedicated to customer service.

Eddie and the whole staff were fantastic. My phone had died and he showed me the best phone for my money and helped me with the accessories. I got there at closing time and he still took the time to make sure I was set up and phone was activated before I left

Thank goodness for Eduardo! His patience and expertise were unlimited! Everyone was so helpful. I highly recommend this location!

The service provided by Eduardo, store manager at the Buford Highway store, was exceptional! He was patient, knowledgeable, and eager to help solve my issues. He cheerfully and professionally greeted each customer who entered the store and supported his staff like a true leader. Eduardo is a young man with great things ahead for him!

Eduardo was incredibly helpful. He stayed 1.5 hours after the store closed to help me. He solved my problem and didnt stop until he finished doing everything I needed. Great job and thank you!

We loved this store. Eddie was amazing. He is very knowledgeable and gave us tons of personal attention. This is a fantastic Verizon store!

Extremely helpful staff! They helped me right away and were great. If anyone is looking for a store to help them definitely visit this one. Ask for Ray, he was great

OMG I have won the lottery.. Gabi and Eddie was so cool so professional so helpful. I will never call customer service again... Verizon Budford Highway is my new home away from home. I wish I could give 100 stars my experience was absolutely wonderful.

Ive been customer on this location since 3 years and I love the customer service provided in here. I highly recommend this store.

This is a great store I had an awesome experience with the first purchase and also received great support from Eduardo on subsequent visits. I you are looking for Verizon products this store is a great place to start!

This store staff si Amazing, i Wallet out with 5 new devices, everything transfered over in less than an hour.Trata what i call: Great customer service!

I had a set of wireless ear buds that I was unable to get to work. Mr. Ray was able to assist me with excellent customer service. He got them working. Thanks Guys

A great experience. Meagan A is so wonderful and those dimples can kill. We laughed and smiled. It was cold, dreary, and rainy outside... and she totally brightened my day. Sammy Hadid

That excellent thanks for Eddie forhelping me set up my cell phone making sure that everything was complete he gave me the best service that I have had at any store and I am thankful

These guys are so helpful. Ive gone other places and never got the help that Ive got here. The store is always clean and the staff is always having a good time. Never had to wait to long to get help. Do yourself a favor and go to this store. It will change the way you see Verizon stores.

Excellence servicing! I left Verizon few years ago and I found new solutions with the staff at this location now Im satisfied and happy for switching back!Thank you

Excellent! Eddie was very helpful and spent extra time with us to answer all of our questions. Definitely recommend this store!

STAY AWAY......GO TO A VERIZON CORP. STORE AS STATED IN THE BELOW COMMENT. Why does GoWireless not display their company name on the storefront or inside the store? Why do they not display their business license in the proper place for us the consumer to see? Why do they have so many complaints with the better business bureau? We found out last night how shady and untruthful this company is. Our salesman Eddie represents the company he works for well. I will leave it as being dishonest to make a sale. We had a free upgrade on a phone so Eddie brought out one phone and never any others to give us options. He also did not ask if we wanted a free phone or if we wanted to upgrade and pay the differance. We liked the phone and he said it was free. Eddie said with the new plan we would save 30.00 on our bill a month. When I asked if it was a new two year contract he said no, no, its month to month. All was well until we got home and pulled out the paperwork that Eddie put in an envelope and into the bag. Needless to say on the very last page, the phone was not free and it listed the monthly payments for this now 600.00 phone! There was also a new two year contract that we were assured by Eddie was month to month. The phone was returned today and the contract is no longer valid....we will see if they really did nullify the contract!

I just called to check if new note 7 is in store yet, because I heard that this first device had a recall and now my device is getting hot and cant open any app, its getting blank every time i try to open the app. the lady picked the phone up and talking so rude and she didnt wanna help me in giving me any info , she kept saying I dont know in a rude way, then she hung up on my ear while am on the line. If my device get on the fire like others she will pay for it.

My rep Reia was awesome. She was able to resolve all of my issues I had with my mobile phone, helped me with a new tablet and just exceeded all of my expectations with her excellent customer service!

I was in this store once to buy a prepaid plan for an existing phone. They wouldnt sell it to me unless I bought a phone. Eventually I got it elsewhere. Today I went to buy a phone at full retail price. They wouldnt sell it to me. I called Verizon customer service both times and they said that was crazy. They said the salespeople dont make commission on a phone without an installment plan so that is probably the reason. So this store is interested in sucking money from people, not customer service.

I came into the Buford Hwy location and had numerous questions about a new and old phone. I was immediately helped by Eddie who not only explained but assisted me from beginning to end with resolving all issues. I will refer this location to all who need Verizon service.

Eduardo took a very annoyed and disgruntled customer and turned me into a happy camper again. He fixed all my devices, helped me with passwords and got Scrabble working on my tablet. If I could give him ten stars I would.

Well after guy in store called me a liar and told me you cannot bring an unlocked phone to verizon. I just bought my sim card called verizon on phone and activated it. Whomever the smart a** is I didnt catch his name. I hope you lose your job uneducated degenerate.

Omar did an excellent job fixing my phone. He was very patient and knowledgeable! I will be using this retailer for my future needs!

Stephan did a wonderful job in setting up two new lines for my verizon account. He showed me how we could buy 2 new phones but save overall on our monthly bill. He worked very hard to accomplish this and I am most appreciative. Other people in the store were involved in the transaction and they were also very helpful. I highly recommend this store.

Jacqueline was extremely patient in answering my questions, offering suggestions and assisting me in determining what products and services meet my needs. A very positive experience. I would highly recommend this location.

Jacqueline was very pleasant and helpful. Very satisfied with my service. I have and will continue to use this location because of the excellent customer service.

Jackie is the best! She was extremely helpful and patience. She really went above and beyond to help me....It was a great experience.

I went to the Buford store and spoke with Raul about phones. He was very attentive and was able to answer any questions I had about plans, pricing, and phone specs. I strongly recommend this store.

Got great service. Raul fixed up my phone and when I had to make changes, he guided me through it all. Took up a lot of his time but they all came through. Highly recommend this store compared to another verizon store nearby!

Outstanding service in this location. I went yesterday to get a new line and Raul did it fast and easy for me. He also explain the really good benefits of the "go advantage" program. I definitely telling my friends about this place.