Washington Auto Collision in Spokane County

I couldnt be happier with the customer service I was given. Through factors outside of their control, my car was with them for an extended amount of time. They were quick to communicate updates to me and were able to help me with alternative transportation. My car was even extra clean when I got it back.

My car was just recently repaired from a deer encounter. The repairs were done with exceptional quality and timeliness. They went above and beyond in making sure I was satisfied.

Washington Auto Collision is amazing! Teen car fender bender, and they were able to fix just what we needed and quickly. Caliber Collision and AutoNation Collision gave expensive estimates and would only fix the entire vehicle.

I was a victim of a nasty hail storm. They were so busy with all this but remained to be a top notch provider! Highly recommend them for any body work whatsoever!

Ive used Washington Auto Collision for many years and am always satisfied with their service and performance.

If, gods forbid, Im ever in need of a body shop again I will only use Washington Auto Collision. Hands down a wonderful experience start to finish. From the first phone calls, to the lovely man who did my estimate, to the hilarious man who directed me out of the parking lot after I parked in the most awkward spot and had to do a 95 point turn to get out; every interaction was engaging and stress-free.My car was hit twice within the span of three months and after a different body shop completely dropped with ball after five months of waiting for anything to be done, ANYTHING, Washington Auto Collision stepped up and took over that repair right along with the new one. No questions asked.Parts delays were/are astronomical so after the first body shop sent back the parts we had waited MONTHS for (why? just.. why??), WAC had to order them all over again, but WAC kept me apprised of the ETAs. I never felt out of the loop or confused.Once it was time to drop my vehicle off at the shop Emerald, the bada** super-woman who mans the front desk, took care of everything. I didnt have to schedule a rental, or Uber to Enterprise, or find a ride anywhere, it was all done in about 15 minutes right there in their parking lot.They kept me updated throughout the progress of my repairs, there were never any surprises, and pick up was a breeze. There is not even a hint that my car ever had damage. The work they did is beautiful, AND my car was sent back clean, with a little thank you package and an air freshener, which for someone like me is just the cutest thing ever.They conducted themselves professionally and I feel like they were appreciative of my business, which goes a long way in making me feel even MORE appreciative of them.10/10 will only ever recommend them.

This is hands down the best body shop in Spokane! Their work speaks for itself. A big thank you to Matt and the team, thank you for all you do!

They have very reasonable pricing and are very kind. They have a long waiting list, but its do to great service.

Had 2 cars done by them and highly recommend them they go above and beyond wont take my vehicles anywhere else

Excellent service! They had my baby for 1 day and were able to finish fixing her up and even have her a bath. They were also kind enough to give me a ride home after I had dropped her off. Highly recommended.

My wife and I have had the pleasure of using Washington Auto Collision twice within the last 2 months and on both occasions have been more than pleased with the service.First experience:My wife and I purchased a new car with a cherry/black paint and unfortunately the first time we took it to a car wash the vehicle was left with TONS of scratches in the brand-new paint. The car wash took responsibility and recommended that we have the car "cut and buffed"When we picked up our car, we were more than pleased with the quality job they did, the car looked beautiful and was freshly washed and I also noticed the interior had been cleaned.Second experience:When my family and I were in a wreck in another vehicle we were once again needing to contact a local body shop to have repairs done, Washington Auto Collision was the first thing that came to mind.They took in our 2009 Subaru forester that was needing the front bumper, headlights, hook, fender repaired/replaced and promptly gave us an estimate that our insurance company needed to authorize the repairs needed.More than impressed with the way they handled this vehicle. Now I must say, this car is our familys work horse and has been more than abused over the last 10 + years we have owned it BUT Washington Auto Collision treated this vehicle in the same manner they treated the brand-new vehicle they worked on for us. When I picked up the car it was freshly washed, vacuumed, wiped down inside and there was also a seat cover, floor mat cover that they had used to help protect the car while in their care, not to forget the nice little trash bag and car air freshener they left as wellLook no further, this is the place you should go. New car, old car, fancy car, junk car they will treat them all as you would hope and I have faith that you will be more than pleased with the work provided by this company.Good work guys, our family appreciates you and the effort you put in every day.

Will never use another body shop! Can’t thank them enough for the work they did on my car :It looks perfect

These guys should all wear a cape with their daily attire!!! 👏👏👏👏👏 Dont bother with other shops .. just go here. Outstanding service and amazing staff!!!! I will always go here for any repair and body work needed on my vehicles. This is the place!!!! Thank you so much Washington Auto Collision!! You saved the day in a real way!!!!

Sadly, Ive hand to visit WA Auto Collision many times. Im proud to say that Ive likely put all the employees kids through college. (lKidding). This is a wonderful business that Im guessing is a challenge to "make everyone happy". But it appears they do and for me..for sure. Outstanding service, prices and results. Im very grateful.

Had to wait a while for parts to come in but I have a vehicle thats not made anymore. They were very kind, courteous helpful,and professional. The work they did was excellent. They also kept me updated regularly. I didnt have to call at all for a status update.

Loved working with Washington Auto Collision! Very accommodating and thorough with their work. Very happy with the service received there.

I had a piece of road debris fly up and land on the hood of my new to me 2018 Black Audi S5. I had an auto detailer recommend Washington Auto Collision as it wasnt obvious if painting or buffing was needed to repair the marks on the car. Mike took a look at it and asked me if I had a half hour for them to try buffing. He got it right in and buffed out in 20 minutes. No paint needed. That is the best possible outcome. In and out in less than a half hour and car looks awesome. These guys know customer service. I recommend anyone who needs work done on their vehicle go to Washington Auto Collision!!

I was referred to Washington Auto Collision by my Employer. Im so happy I went to them, the office staff was so amazing, the service was superb , and Matthew Bertram did his best to make sure the job was done right. I cant thank you enough for everything your team did for me. I will definitely recommend them !!!

I recently had my 2018 Subaru Legacy repaired at Washington Auto Collision. They did such a phenomenal job in a short time. They offer some of the most competitive rates in the area, and treat their customers amazing. I would recommend this shop to anyone in need of car repairs!

If you need your car looked at for an honest opinion about the damage, or you need a good facility to get your car fixed, this place is #1. Michael is great, honest, and does a very thorough check of vehicles. I recommend this shop for any and all work, repairs, or estimates needed for your vehicle.

Took my truck in yesterday and was greeted by the receptionist and soon after got me with Matt. I got hit the day before and he had me pull into a bay and he got the scratch out and on my wheel. It’s looks like new. Didn’t charge me. I have had two of our rigs there in the past and they do EXCELLENT WORK!! Will not go anywhere else. Bringing donuts for the staff tomorrow for the quick help when they were already busy. When your shopping for body shops please remember WASHINGTON AUTO COLLISION!! Thanks again Matt 😀

Awesome people!! Matt found the time, even though he didnt have any, to let me come in so that he could get my drivers side car door to close completely for me. 15 min later, it not only was closed all the way, it was fixed! A Christmas miracle was worked and at no charge.I will be going back in April, (earliest apt.), to have Matt and crew do more work.There is a reason they are so busy; they are the best at what they do.Great customer service, fair estimates, and fantastic work. Need a good body shop: give WA Auto Collision a call.

This is by far the best car repair service I have ever received . My car looks brand new and they only had my car a week. They also provided me a fairly decent loaner car . They also washed and cleaned the inside immaculately. Bonus they gave me a bottle of exact match paint for any small incidents .

The best service I’ve ever received! Someone hit my new car, and I had some small damage to the front end. They got me in extremely fast! I came for an estimate and left within 20 min- with my car looking brand new again. They even gave me some touch up paint to go ! Staff is so friendly and put me at ease immediately. To say I’m impressed is an understatement! Cannot recommend enough, they went above and beyond. Definitely will be coming back with any future needs!

So far so good. I will update this soon but think I am in good hands. Inside of shop was super nice and newly remodeled. They are nice and knowledgeable. I was calling enterprise and they told me to press star to get ahold of someone right away. Which worked super well. Lets see how they do on the car but the upfront is definitely 5 star 🌟 🤩 😎

Ive now gone to Washington Auto Collision twice. I returned a second time because Matt is the absolute best to work with. Hes not only professional and knowledgable, but is extremely kind. He helped me sort through a variety of issues with my car, and was helpful even recommending a reliable towing company, as well as a tire shop. He made my last incident much less stressful. I will continue to go to WA Auto Collision anytime I need body work done on my vehicle. Trustworthy folks, and wonderful customer service. Thanks for all your help Matt!

I am quite impressed! WA auto collision painted the hood of my Honda Accord and it looks phenomenal! I believe they also changed out headlights so it looks gorgeous! Which to my knowledge wasnt required of them at all! They did all of this for 1/2 the price everyone else in town is plus they have a life time warranty moral of the story I am impressed!

Washington Auto Collision got my car in the next week, while my daughter was using it due to someone backing into it. I was out of state and coming home the week after. They fixed a dent in the hood and a bent hinge. My car was fixed and looks great. Thank you for getting it done before I got back. You guys are Awesome and I appreciate your understanding and kindness. Blessings.

Had them paint aftermarket fender flares to match my truck and install. They did an amazing job, fit me in their schedule even though they were slammed and booking a month out. They also provided me with extra touch up paint to cover up rock dings and scratches. Great value and awesome customer service! I highly recommend talking to Michael Buschman, he will get you all squared away.

We have used Washington auto collision for all of our auto body needs for several years and I’ve always been extremely happy with the work!! Professional staff from the minute you walk in the door you’re greeted by a friendly receptionist and very knowledgeable people throughout the process. We absolutely loved the people and the business will never take our vehicles anywhere else so thanks for the wonderful job and the kind warm atmosphere we’re always greeted with when we have to bring our vehicles in.

This is the third time we trusted WA Auto Collision to fix our vehicles. As in our previous experiences, the work was done beautifully. Emerald at the front desk, is professional, friendly, and kind. The process, from estimate to scheduling through completion is smooth, and Emerald kept us informed every step of the way. She helped us stay on top of the insurance process as well.Bottom line... Beautiful work, great customer service, the only body shop we will ever use!

Both my daughter and myself have brought our cars here. They have a great system for sending almost daily text message updates. We were both very pleased with the results.

The people at Washington Auto Collision were great! Very friendly and likeable. I went in to get a quote for scratches on my car and they were able to buff them out right then and only asked for a good review! What more can you ask!! They sent me a quote if I wanted the small dent taken out (or I could live with it - hardly noticeable). The quote was less than my deductible! I would definitely recommend them and use them again if I have to!

Washington Auto Collision was great! I got my estimate and scheduled my service. When it was time for my appointment I dropped my car off and it was ready the next day. Everything went so smoothly. The staff was fantastic, my car looks great and it was extra clean on top of everything! I couldnt be happier! I highly recommend them and will use them in the future if I have a need!

Ive had two of my cars here for insurance repairs and cant say enough good things! Quick estimates, careful repairs, friendly folks (the manager and the owner specifically)...would absolutely choose them again without looking anywhere else.

My hood had fairly deep numerous scratches that they were able to buff out at a very reasonable price. They also cleaned the interior of my car going as far as folding the back seat blanket and putting it where it belonged! Car looked like new again inside and out. Matt was so nice and easy to work with. Highly recommend.

They did a wonderful job getting my truck back to me quickly. They have high standards so they made sure the truck looked better then when it got there. They even were able to get it back to me on a deadline so I could use it to haul that day to a race I need to go to. I would go back to get an auto detail done as well. The truck came back so clean. Thank you so much for making this process easy.

They were who I went threw when my car was vandalized. They were amazing with my first ever insurance claim and had amazing customer service. They got my car all fixed up a week quicker then was estimated. It was also around Thanksgiving and they really helped my family threw a trying time. Will be going to them for more work on my car or any other insurance claims I may need in the future

I chose Washington Auto Collision to do body repair and paint after I was t-boned. Once they got my car, it took less than one month to complete everything. The staff were really friendly and helpful any time I would have questions, and best of all my car looks amazing; like the accident never happened! I would definitely trust them with any car repair needs.

WA Auto Collision did an amazing job on my husbands truck. He was unfortunately rear ended in his brand new truck 5 days after picking it up from the dealership, it didnt even have 300 miles on it yet. They were able to get my husband in the same day for a quote, then scheduled quickly once we were able to get everything sorted with the insurance company. They are genuine, honest, and all around great to work with. WA Auto Collision turned a very frustrating situation into a positive one and got us back on the road with a truck that looks brand new again. Thank you so much to Michael, Matt, and the rest of the WA Auto Collision team!

Washington Auto Collision really surprised me. This level of customer service and care is very rare and is something more companies need to aspire to. The communications are many layered, from the letter of welcome to their family (the little toothpicks were a simple but great touch), to the text messages at 9:20 or so every day my vehicle was in the shop with a status update and the phone calls with additional information when needed, and even the final communications thanking me for using their services. Last but not least, the quality of work done was amazing - the technicians are indeed top-notch and deserve kudos. All-in-all I will never use a different shop for this kind of work and cannot recommend Washington Auto Collision highly enough.

I am sooo very happy with the customer service, text messages & such from you all. You made whole process of dropping my car off, rental, updates, completion of services & return of my rental a seamless experience. I couldnt be happier with the whole process & returned my car even cleaner than when I dropped it off. Thank you again for such wonderful care & service.

Everyone was incredibly friendly and helpful! They made sure to coordinate the rental car so I didn’t have to go elsewhere. I dropped off a car and left with a car to use in the meantime. The repairs were done sooner than expected and I loved the text alerts with status updates. The repairs look fantastic! Highly recommend Washington Auto Collision!

We had our Toyota Highlander repaired and the whole experience was amazing! The work was completed not only on time but they did a fantastic job. A few weeks later, we took our 2nd car in to have them look at a scratch and was treated respectfully, kindly and efficiently. Matt is AWESOME!!!! Highly Recommend!!!

I dont usually write business reviews, but I wanted to congratulate the team at WAC for their great service and professionalism. This is the second time Ive used them for vehicle modifications for RV and trailer purposes, and both vehicles were delivered as close to factory perfect as possible, on time, and reasonably priced. They worked with me on options, discussed pros and cons, and kept me updated on costs. All in all, I would recommend them to anyone.

Absolutely the best place for body repairs. They had to repair my door, which involved replacing part of the a pillar, and they still got my car done in less than a week! Mike and Emerald were super friendly and very helpful, and my car was better than new... it even smelled better! I definitely recommend Washington Auto Collision for all of your collision repair needs!

This is my 3rd experience with the team at WAC and there is a reason I continue to go back time after time for both my company fleet vehicles and my personal cars/trucks. These guys are a class act and the quality of their work at top notch. From staff to quality, you wont be disappointed here.

We have been taking all of our vehicles to Washington Auto Collision since 2001, and that is a LOT of vehicles. We keep going back as they do such an excellent job every single time. See, my husband has a habit of backing into things. If there is a "mistake" in the paint, they make it good! These people are like family to us and we appreciate all they have done for us through the years.

We had a minor parking lot accident that resulted in damage to the rear and left side of our Subaru. We took the car to WA Auto Collision on recommendation of friends and our insurance. The estimate was prepared quickly. A date to start on was agreed upon. Everything went according to schedule. We were updated daily on the progress. I was given a ride home when I dropped off the car. We picked up the car when finished and were very pleased with the work done. The car had been cleaned, a vent air freshener added. A great job overall. We would not hesitate to recommend this business. I worked with Matt, he was very thorough and pleasant to work with.

I highly recommend Washington Auto Collision! After my car was hit by a truck, I was referred to this company. Right away, they were so kind and understanding. They were able to get my car in and worked on it in a very timely manner. I love that they sent updates on the progress of my car repairs. It was nice knowing exactly how much of my car was completed each day. They did a beautiful job detailing the inside and outside of my car as well, which was a bonus surprise for me. I will definitely return to have other work done on my car! Thank you to the entire team for your hard work and for taking special care of my vehicle!